Gran Hotel Luna de Granada

Recent Reviews: 3089

• User:80schick2

  Trip type: Couples

  Two night stay close to Granada centre.

  02 Oct 2026

  We picked this hotel as we wanted somewhere secure to keep the hire car, and didn't want to negotiate the streets of Granada.It is a very comfortable hotel, providing lots of additional information about daily event in Granada. We used the indoor pool and thought the breakfast was very good - including the new omelette chef.All staff were friendly and helpful.Great location just off the GR30 and a short walk into all the attractions. We walked back from a Flamenco show all the way up in Sacromonte and it took only 35 minutes on a balmy evenings. Close to supermarkets and a choice or reasonably priced restaurant.10/10 for providing a free water station at reception to refill bottles and reduce plastic! Hotel Manager, Owner at Gran Hotel Luna de Granada, responded to this review Dear Guest,Thank you for this great feedback.We are delighted that you found our hotel so comfortable and well placed for your two-night stay in Granada.Our team takes real pride in sharing tips about daily events in the city, so it is wonderful that you valued that extra touch. We are also glad you enjoyed the indoor pool and our breakfast buffet, especially the new omelette chef, who will be thrilled to hear your kind words.Knowing that our colleagues made you feel welcome and well looked after means a great deal to us. We are pleased too that our location just off the GR30 gave you easy car access while keeping you within a short walk of Granada's main attractions, shops, and dining spots.Finally, it is great that our free water station at reception caught your attention. Small gestures like this reflect our commitment to reducing plastic and helping guests stay refreshed.We look forward to seeing you again in the future.Kind regards,Elisa GonzálezdeLuna Experience TeamdeLuna Hotels

  Read more

• User:Lynn C

  Trip type: Friends getaway

  The hotel is huge! What I didn’t like the most was the air conditioning. When I was on the bed the air conditioning was

  25 Sept 2026

  The hotel is huge! What I didn’t like the most was the air conditioning. When I was on the bed the air conditioning was so cold, I had to turn it off. Then the room got really hot! It was very uncomfortable to be in the room. We also had a problem with the parking attendant. We were confused about where to go and made a wrong turn. Instead of helping us he screamed at us.Also, we were there in September and it was extremely hot. They had closed the outdoor pool.Overall, I would not recommend this hotel. Hotel Manager, Owner at Gran Hotel Luna de Granada, responded to this review Dear Guest,We appreciate your review and the opportunity to address your feedback.We are pleased that you appreciated the generous dimensions of our hotel, which offers ample space across its three interconnected buildings.However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The climate control system in your room should have maintained a steady and comfortable temperature, and we regret that it caused you discomfort during the night. We also apologise for the regrettable interaction you experienced with our parking attendant; our team is known for its helpfulness, and this conduct does not reflect our usual standard of service. As for the outdoor pool, it operates seasonally from June through September, and we understand your disappointment that it was not available during your visit.We hope you will return for an improved experience in the future.Kind regards,Elisa GonzálezdeLuna Experience TeamdeLuna Hotels

  Read more

• User:Trevor G

  Trip type: Couples

  Very disappointed.

  17 Aug 2026

  Very disappointed with this hotel. Arrived to find there is nothing around it. Nowhere to go for dinner in the evening. Paid for a premium room and had to go back to reception to get it changed as I have stayed in standard rooms in hotels that were better. Because you put a super king bed in the room doesn't make it a premium room. Having to get a taxi into the centre to get dinner each night. Arrived back to find two towels and a toilet roll on the unmade bed with a note on top of them. The note read, because of short staff we are unable to service your room. So bins not emptied, no refreshment of tea and coffee and basically nothing touched. They also advertise 24 hour breakfast but didn't make it obvious that it is not in the buffet room. So we arrived down for breakfast at 10.30 only to be told they are closing. Then the girl told us to go ahead and get it breakfast and charged me €36. When I got coffee and juice and something to eat the girl came over and said they were closing in 5 minutes and we needed to eat up and leave. I also paid more for this hotel than hotels in the town centre. Well done Gran Luna. I will be contacting you for some sort of compensation. Hotel Manager, Owner at Gran Hotel Luna de Granada, responded to this review Dear Trevor,Thank you for sharing your valuable feedback.We sincerely apologise that your experience fell short in several areas.Moreover, our hotel is located just a ten-minute stroll from the city centre and tourist attractions such as the Alhambra or Sierra Nevada. We also have on-site restaurants including our Gastro Bar featuring various freshly prepared dishes from Granadian tapas to Mediterranean delights, popular meat dishes and a vegetarian menu to cater to food preferences that our guests enjoy for a dining experience each night.Furthermore, your feedback regarding the room has been noted for review as we strive to offer our guests refreshed accommodations, and high-quality housekeeping services daily. We have also taken note of your comments to refine our communications regarding breakfast venue and time. Your detailed review will be shared directly with the management teams for their attention, and we are committed to addressing these matters promptly so that guests receive a high standard of service at all times.Nonetheless, we hope you had time to relax in our pool during your visit.It would be a pleasure to welcome you back for an improved stay in future.Best regards,Elisa GonzálezdeLuna Experience TeamdeLuna Hotels

  Read more

• User:Wynn R

  Trip type: Couples

  Not as good as expected

  17 Aug 2026

  check-in was a bit drawn out due to new requirements. the rooms were OK but other clientele were not so polite: leaving a dirty diaper in the trash next to the elevator. The breakfast was ok, but the dinner was not that good. Maintenance could step up a little on the outside areas. Hotel Manager, Owner at Gran Hotel Luna de Granada, responded to this review Dear Norma,Many thanks for your valuable feedback.We are glad that the breakfast met your expectations.However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We recognize that the check-in procedures can take a little longer when new requirements are in place. Furthermore, we apologize for any discomfort caused by the behavior of other guests, the dining experience in the evening, and the upkeep of the outdoor areas. Our team always strives to maintain a pleasant atmosphere and appreciates knowing about your experience.Finally, we are thrilled that you found your room clean.We would love to welcome you back.Best regards,Elisa GonzálezdeLuna Experience TeamdeLuna Hotels

  Read more

• User:Mark L

  Trip type: Couples

  Solid choice for a quick trip to Granada

  25 May 2026

  We had a studio in the "Apartamentos Luna Suites Granada", which was large, comfortable and had a good range of amenities. It was also well-priced. I disliked the shower, which was in the bath and screen leaked. But that was my only real gripe with the room. The parking was traditionally Spanish: tight parking spaces and confusing signs. However, the parking is directly below the hotel and so very convenient. It is also easy to find and access. Getting into our apartment was a bit of a mission. We were supposed to have received a code to get in the door, but we didn't get this, and the buzzer wasn't working either. After a walk around to the main hotel reception, we were soon sorted by the very pleasant (but quite overworked) staff behind the desk. The hotel has a good location in Granada, and it was easy to walk into the centre and to some of the more historic parts. Hotel Manager, Owner at Gran Hotel Luna de Granada, responded to this review Dear Mark,Thank you for choosing our hotel and for sharing your review.We're glad your studio provided ample space and modern comforts, and that our amenities and pricing enhanced your stay.However, we regret the bathroom fixture issue and any access delays. Your feedback helps us refine our processes, and we're glad that our team was able to quickly address your concerns.Lastly, we’re delighted that our central location allowed easy exploration of Granada’s historic gems. We take pride in offering secure underground parking with direct access, conveniently located outside the low-emission zone to help guests avoid any related restrictions or charges, and we're pleased it added convenience to your visit.Thank you again; it would be a pleasure to welcome you back.Best regards,Elisa GonzálezdeLuna Experience TeamdeLuna Hotels

  Read more