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Hospes Palacio De Los Patos, A Member Of Design Hotels

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Hospes Palacio De Los Patos, A Member Of Design Hotels

locationSpain, Granada

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About Hospes Palacio De Los Patos, A Member Of Design HotelsAbout Hospes Palacio De Los Patos, A Member Of Design Hotels

Location

Centrally located on a main road in the business district of the city, this historical hotel lies within a short distance of the tourist centre with its many restaurants, links to the transport network and shops. The designer hotel is also within a stone's throw of the cathedral, the Capilla Real (royal chapel), the old Jewish Quarter of the city and the city hall. It is around 5 minutes' walk to the Albaicin district, Sacromonte Abbey and the Alhambra. The railway station is 1 km away and it is 15 km to the airport. The nearest ski resort is approximately 30 km from the hotel.

Facility

The hotel was built in 1890. Guests have a choice of 42 rooms located in two 4-storey buildings with lifts. The reception desk is open round the clock. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with individually adjustable heating. For additional comfort, a terrace comes as standard in some rooms. Rooms have a double bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a TV, a radio, a CD player, a DVD player, a plug adapter and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and golf are available. The hotel's location is particularly ideal for skiers. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Dining facilities include a non-smoking restaurant, a breakfast room and a bar. Half board is offered as a catering option. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Hospes Palacio De Los Patos, A Member Of Design Hotels Amenities at Hospes Palacio De Los Patos, A Member Of Design Hotels

  • Facilities

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      24-hour reception

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

    • -

      Hotel Safe

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

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      Contactless payment

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Jacuzzi

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

    • -

      Steam bath

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

Shopping opportunities

100 m

Park

200 m

Train Station

1 km

Golf Course

5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1429

Very Good

447

Average

190

Poor

65

Terrible

34

Recent Reviews: 2165

  • User:kathmason63

    Trip type: Couples

    Wonderful stay!

    rating19 Apr 2026

    We had an absolutely wonderful stay at Palacio de los Patos!! The main hotel was beautiful! We stayed in the newer annex and our room was newly renovated. Every person we interacted with was friendly and helpful. Juan, at reception, was particularly helpful and nice. We highly recommend this hotel! Francisco Pérez Jefe de Recepción, Atención al cliente/recepción at Hospes Palacio De Los Patos, responded to this review Dear guest Thank you very much for your feedback and for taking the time to share your experience. We are truly honored by your recognition and delighted to know that our service ( specially Juan) made such a strong impression on your stay. Best regards Daniel Navarro General Manager

  • User:F5434NXscotth

    Trip type: Couples

    This is not a 5★ experience

    rating08 Apr 2026

    This is not a 5★ experience — and it’s important people know that before booking.I’ve given this hotel multiple chances. Several visits were acceptable, which makes the overall failure even more frustrating — because the problems are not accidental, they’re systemic.On our stay, we were initially placed in the wrong room — not what we booked, not what was advertised. This was only corrected after we challenged it. Calling that an “upgrade” afterwards is simply rewriting the situation. It was a mistake that had to be fixed, not a gesture.The restaurant experience was far worse.One of the dishes served (fish) was clearly off — the smell alone made that obvious. This wasn’t just my opinion: the assistant restaurant manager openly acknowledged the issue, even though the chef did not. That tells you everything about the internal standards and communication. The food was inedible, and the rest of the meal was poor.What made it worse was the handling:We were expected to pay until I firmly refused. The bill was only adjusted because I pushed back — not because the hotel took responsibility. At a supposed 5★ property, you should not have to argue your way out of paying for food that is clearly not fit for consumption.After raising a formal complaint, the response has been equally disappointing. The hotel claims “gestures” were already made — but correcting their own mistakes and removing inedible food from a bill is not compensation. It’s the bare minimum.There has been no meaningful attempt to put things right. Instead, the offer is to come back and spend more money, with someone “overseeing” the visit. That completely misses the point.At this level, guests should not have to:* Identify and correct basic booking errors* Debate with staff about food quality* Refuse to pay for unacceptable dishes* Be told that fixing problems counts as goodwillThis is not a one-off — it’s a pattern of poor standards and weak accountability.Granada has many genuinely excellent hotels and restaurants that understand what 5★ service actually means. This is not one of them.If you value consistency, professionalism, and proper service recovery — think carefully before choosing this hotel. Francisco Pérez Jefe de Recepción, Atención al cliente/recepción at Hospes Palacio De Los Patos, responded to this review Dear guestThank you for your feedback.Our General Manager is already in direct contact with you and is personally managing your case to provide a dedicated follow-up. We kindly invite you to continue liaising with him directly so he can assist you in the most effective and personalised way.Kind regards,Francisco PérezFront office Manager

  • User:Brian S

    Trip type: Couples

    Pleasant stay at a quality hotel.

    rating17 Mar 2026

    Fantastic rooms , very pleasant staff, and excellent food in the restaurant!!! Francisco Pérez Jefe de Recepción, Atención al cliente/recepción at Hospes Palacio De Los Patos, responded to this review Dear Mr. Brian,Thank you very much for your kind and heartfelt words. We are truly honored to know that you loved every aspect of your stay with us and that the beauty and comfort of our rooms met your expectations.Most of all, we are deeply grateful for your recognition of our staff. Knowing that our team played such an important role in making your trip unforgettable is the greatest reward we could receive.We very much look forward to welcoming you back for another exceptional visit.Best regards,Daniel NavarroGeneral Manager

  • User:ThomasLex

    Trip type: Couples

    Great staff, great location, rooms a bit dated.

    rating15 Mar 2026

    The hotel is in a great location and staff were wonderful. Jan is probably not the best time to visit given that one of the highlights of the hotel i.e. the inner courtyard, was too chilly to sit out in. The bar and restaurant were great with excellent breakfast choices and kind and attentive staff. My only negative comment is that the rooms are a bit dated at this point and could really need a freshening up for the price point being charged. Francisco Pérez Jefe de Recepción, Atención al cliente/recepción at Hospes Palacio De Los Patos, responded to this review Dear Mr. ;Lex,Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our hotel and service.We hope to have the pleasure of welcoming you back again soon.Warm regards,Daniel NavarroGeneral Manager

  • User:Ann D

    Trip type: Solo travel

    I would go to Granada just to stay at this hotel!

    rating27 Jan 2026

    I would go back to Granada just to stay at this hotel! Not even kidding. The hotel was absolutely magnificent. The spa was fabulous. The staff was outstanding. The location is absolutely perfect. Highly recommend. Francisco Pérez Jefe de Recepción, Atención al cliente/recepción at Hospes Palacio De Los Patos, responded to this review Dear Barbara,Wow, thank you for such an incredibly generous and enthusiastic review! Knowing that you would return to Granada just to stay with us is truly the highest compliment we could receive.We are delighted that you found the hotel magnificent and that you enjoyed the spa, our location, and most importantly the dedication of our team. Your kind words about the staff mean a great deal to us, as creating memorable, heartfelt experiences for our guests is at the core of everything we do.Granada is a magical city, and we are honored to have been such an important part of your visit. We sincerely hope to welcome you back very soon for another unforgettable stay.Warmest regards,Daniel NavarroGeneral Manager

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