Pension Koxka Bi

Recent Reviews: 609

• User:jordy52

  Trip type: Family

  Poor customer service, maintenance and housekeeping

  08 Aug 2025

  We are Hilton Honors and try our best to stay at Hilton, specifically Hamptons, anytime we need a hotel. We arrived at 9:30pm on a Friday. We waited over 10 minutes before we saw any employees to check us in. We tried checking in online but it took just as long for our digital key to appear in our app. After waiting that long, we had to ask for our complimentary water. Typically, I wouldn't care but our experience started out with poor customer service, so this annoyed me more than it should have. The pool was out of order and looked like it has been out of commission for quite some time! We had a disappointed daughter! The fitness center was clean with new machines and free weights. Our room was updated and contemporary. One of the beds has red and brown stains, so there we were, at 11pm, changing sheets. This Hampton needs to work on customer service, maintenance and housekeeping.

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• User:Brenda K

  Trip type: Couples

  Maybe stay here again or maybe not

  03 Jan 2025

  Although this hotel has been updated, there are issues to be corrected. The lighting is extremely poor. Adding 2 more lamps would help.The placement of the bath towels is above the stool. Odd… The bed and bedding were very comfortable. The only ice machine that works is on third floor. The ones on first, second and forth do NOT work.The front desk clerk had a nasty cold and walked around with a tissue covering her mouth. She should have worn a mask OR not been at work!Correcting these issues would benefit the Hilton reputation.

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• User:Culture65711782141

  Trip type: Family

  Dirty floors and bathroom

  12 Jun 2024

  We have certainly had better stays in Hamptons. This hotel is going through outside renovations,:but our problem was that the room had obviously not been swept and there was a lot of hair in the shower, including in the soap dish. Things inside are pretty run down too. For the cost of this room (over $250.00) I would definately choose another option in Waterloo next time! By the way, the evening desk clerk, Sue, was a very nice lady. The breakfast room was nice. Hotel Owner, Owner at Hampton Inn Waterloo Cedar Valley, responded to this review Thank you for taking the time to share your experience with us, we are happy to hear that you had a great experience with Sue and breakfast. We are sorry that we fell short of your expectations, and have reviewed your concerns with our housekeeping department to ensure it does not happen again. We are undergoing a complete exterior as well as interior renovation that will be complete by the end of the year. Thank you again for your feedback, we extend you a warm welcome to experience our newly renovated hotel if you travel to Waterloo in the future.

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• User:258martyng

  Trip type: Solo travel

  Very nice hotel

  24 Sept 2023

  I was really impressed with the cleanliness of the room. NO weird smells. Great TV, comfy couch, and bed! Nice big desk! Greatcshower! Has everything you need. Would stay here again. It's rare I give 5 stars but this came close. The hotel is very close to the mall and all the conveniences you would expect from a small city Cherie Holdiman, Guest Services / Front Office at Hampton Inn Waterloo Cedar Valley, responded to this review Thank you for your review. We appreciate your kind words and are thrilled you enjoyed your time at our hotel. We hope you will return to us anytime in the area. Contact us anytime for any future reservations; we will gladly assist. Have a wonderful week!

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• User:Katie H

  Trip type: Family

  Cigarette ashes in bathroom!

  26 Aug 2023

  Hampton Inns are going downhill. This location used to be great in the past. Our room had stains all over the wallpaper and holes in the wall. The kicker was the cigarette ashes in the toilet paper holder. So gross! Upon looking the ashes had collected on the baseboard surface as well. Cherie Holdiman, Guest Services / Front Office at Hampton Inn Waterloo Cedar Valley, responded to this review Hello Katie, I apologize for any cleanliness issues that occurred during your stay. These issues have been directed to our housekeeping department, and we will ensure all our staff is more attentive to detail as it is essential in our industry. If you want to discuss your reservation further, I will gladly assist. We hope that next time you are in the area, you will still choose the Hampton Inn, Waterloo. Thank you again, Katie and we hope to see you soon!

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