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Sercotel Europa

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Sercotel Europa

locationSan Sebastian, Guipuzcoa - San Sebastian

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About Sercotel EuropaAbout Sercotel Europa

Location

This hotel is located just 50 m away from Playa de la Concha beach and right in the shopping area of San Sebastián’s old town. There are plenty of shopping opportunities, bars/pubs and public transport. The nearest nightclub is just 100 m away and restaurants can be found in the old town quarter around 500 m from the hotel. The Aquarium and Kursaal congress centre are both less than 1.5 km away, while Anoeta stadium is 2.5 km away and Chillida Leku Museum is 5 km away. The nearest train station is 2 km from the hotel, Donostia San Sebastián airport is around 18 km away and Sondica airport is 90 km away.

Facility

The hotel has 7 single rooms and 58 double rooms, which are located on 6 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, a radio, a stereo system, a DVD player and WiFi are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, a spa and a solarium.

Meals

Various dining options are available, including a restaurant, a breakfast room, a café and a bar. Bed and breakfast is offered as a catering option. In addition to breakfast, the hotel also offers lunch and dinner à la carte. Staff are also happy to provide gluten-free meals.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Sercotel Europa Amenities at Sercotel Europa

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

    • -

      Restaurant(s)

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      Room Service

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      Shops

    • -

      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

50 m

Shopping opportunities

50 m

Sea

50 m

Beach

50 m

Train Station

1.5 km

Bus Station

2 km

Golf Course

5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

184

Very Good

135

Average

45

Poor

21

Terrible

14

Recent Reviews: 399

  • User:christis87

    Trip type: Friends getaway

    VERY RUDE WAITER AT CAFETERIA. NEVER GOING BACK

    rating18 May 2026

    Nice hotel, new facilities and environment.VERY RUDE WAITER AT CAFETERIA. NEVER GOING BACK

  • User:tomlM7175RQ

    Trip type: Family

    Disappointing - would not stay again and could not recommend.

    rating05 Apr 2026

    I am reviewing this hotel as somebody who ran my own hospitality business for 27 years (9.6 rating on Booking.com). We had two superior rooms - 315 & 415.Cost 492.38 Euros per room for 3 days. Total 984.76 Euros. Room only.The outside of the building was lovely.The reception staff were not warm or friendly.The Lobby area was nice and modern.No bar or restaurant. No atmosphere. No soft music. On our second night we went to the Hotel De Londres which was nearby and had a beautiful bar with a lovely relaxing atmosphere, sea-view, soft music, bar food & inexpensive drinks.The bedrooms in Sercotel Europa were reasonably spacious. The decor was very tired.The carpet outside the door of one room had a large white paint stain that wasn't cleaned up. There was no room in the fridge to put in some wine or milk.Minimal tea and milk sachets.No toilet paper in one room. Had to get some from reception.No air conditioning. Staff told us to open the window. Not possible due to street noise.No sleep for two of the three days due to a parade of party-goers all night long -Noise (drunken shouting) started at 12/1 am and finished around 6 am.Street cleaning/bin lorrries started when the party-goers finished.Inadequate sound-proofing.Disturbance from room next door - knocking to get in late at night & toilet flushing.Bathroom desperately in need of maintenance and proper cleaning.Cracked tiles.Rusted radiator & some fittings.Stained vanity unit.Edge of the shower basin was rusted.Dirt/mould in corners of the patio door in the bathroom.Standard of cleaning was poor.No ventilation.Breakfast x 1 day was just ok. Did not eat there a second day.Not asked when departing if we enjoyed our stay.Staff disinterested.

  • User:SUZANNE T

    Trip type: Couples

    Great location, superior double very disappointing

    rating21 Feb 2026

    Great location, one road back from the sea. Short walk to old town. Breakfast was good especially the fresh orange juice. As the photos will show the decor in the room was disgraceful, no one even asked at check out if there was any issues. Room 515 has a big step onto the terrace.

  • User:Krissie76

    Trip type: Family

    Beautiful place

    rating26 Sept 2025

    This hotel was in a very good location, 10-15 minutes from the Old Town. The rooms were spotless, however the bathroom could do with an upgrade. (216)There was slight noise from the street but nothing too disturbing. I would definitely consider staying again if ever I return to San Sebastián. Unfortunately the weather wasn’t kind to us (rained every day) as would have loved to have spent time on the beach. All in all we enjoyed our visit. Spoilt for choice with all the bars and restaurants in the Old Town.

  • User:David M

    Trip type: Couples

    Excellent location and Friendly staff.

    rating13 Aug 2025

    Excellent location with easy access to main beaches and short, level esplanade walk to old town.Friendly, helpful staff and comfortable room.While expensive, it is good value for the location.

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