Azuline Hotel Pacific

Recent Reviews: 843

• User:Esther J

  Trip type: Friends getaway

  Amazing hotel for the price!

  15 May 2026

  Just returned from a fantastic 5 night stay at the Hotel Pacific. We booked through Loveholidays and the deal we got was amazing. Based on what we paid, we couldn’t believe how good this place was. The staff were really helpful and friendly. The pool was perfect and the entire hotel was clean and really comfortable. Couldn’t recommend this place highly enough!Rooms: 5/5 | Service: 5/5 | Location: 5/5RoomsUpgraded to a premium room to get a fridge and larger room. It was well worth the 10€ per night. Room was perfect. The bathroom was a bit tired looking but it was clean and the shower was perfectly. The beds were really comfortable and there was plenty of space and hangers for two ladies with a lot of clothes!Nearby activitiesEasy walking distance to a lot of restaurants/bars/shops and the beach.SafetyThe room doesn’t come with safe access as standard. It costs 3€ per day and deposit is €10. The lovely Karla on reception gave us the safe for free because we’d paid to upgrade our room. As two women travelling together the hotel was perfectly safe.WalkabilityPerfect for walking around San Antonio. Also good access to taxis if needed.Food and drinksGreat value drinks, the beers and cocktails were cheaper than any of the restaurants and bars we visited. Debbie makes a great Mojito! The breakfast is very varied. Not high end but perfectly acceptable for a 3 star hotel.Hotel highlightsGreat value

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• User:Seaside33068483184

  Trip type: Friends getaway

  Do not book this hotel.

  11 May 2026

  DO NOT STAY HERE.We had a confirmed booking at azuline hotel Pacific for 5 months and arrived at 9pm to be told there were NO rooms available.The receptionist took our names and passports and casually told us we’d be sent to a hotel 30 minutes away. We refused as we booked this location for a reason and were basically left stranded.The staff showed zero urgency, zero care, and no interest in helping beyond telling us to go 30 minutes away.To make it worse, the hotel hadn’t even informed love holidays. We were left standing in the street with our luggage for 2 HOURS on the phone trying to sort accommodation ourselves late at night.Absolutely shocking organisation and customer service. A completely stressful start to a holiday that was booked months in advance. Avoid at all costs

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• User:poppy s

  Trip type: Friends getaway

  Horrible Debbie

  11 Oct 2025

  Really really pleasantly surprised with the hotel. Very clean, great location, great dinner and breakfast buffets also. The staff were so lovely especially the receptionists. Carla was amazing, a real asset to the company. However there is one member of staff - Debbie who completely ruined our last morning here with her disgusting attitude. At breakfast she accused us of trying taking food out of the buffet - which we were not. I told her she should not come and accuse us of something that we have not done especially in such a rude manner. We were made to feel so uncomfortable. Later I watched her tell a woman she couldn’t eat a packet of crisps at the pool (which to me is unheard of). She then stormed over to a group and shouted at them saying ‘everything you have with you now must go’ and she started invading their space aggressively and going through their bags to see if they had anything else with them. They had a couple of glass bottles of beers which are not allowed either which is understandable but the way she approached them was so aggressive. I work at a hotel myself and would never go through a guests bag and invade their space like that. She told one of the guests that they should come with her now and speak to the director so they can decide whether the guests can stay here or not. She could’ve calmly told them the bottles were not allowed and they would’ve listened, they were very reasonable. Every other staff member has been so lovely Debbie however was NOT, she is a serious hinderance to the company Daniel Ruiz, Otros at AzuLine Hotel Pacific, responded to this review Dear poppys966, We appreciate that you took a moment to share your review with all the users on this site. Moreover, we are glad that our spotless cleaning and tasty breakfast and dinner as well as the excellent service received by our receptionist Carla left a good impression on you. We would like to express our sincerest apologies for the issue during the breakfast. We confirm that she was not meant to be rude at any moment. For hygiene and safety purposes it is not allowed to bring outside food from our buffet. Furthermore, it is completely forbidden to eat products that have not been acquired in our hotel. All our team members are very concerned on the importance of accomplishing these guidelines.We hope to welcome you again soon and ensure you a better experience. Best regards,Daniel R.S.azuLinehotels Customer Service

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• User:Hannah B

  Trip type: Friends getaway

  Horrible hotel

  29 Sept 2025

  The worst hotel I’ve ever stayed in. Paper thin walls with young groups shouting all night long. You can’t bring a bottle of pop that you’ve purchased outside the hotel to the pool but people were openly doing drugs around the pool in the afternoon. Daniel Ruiz, Otros at AzuLine Hotel Pacific, responded to this review Dear guest, We inform you that it is totally forbidden to bring any drink or food from outside into our swimming pool. Moreover, we confirm that there has never been any person taking any substance in our facilities. As an aspect of a very big concern in our chain, we would like to mention that in azuLine hotels we have a very strict and zero tolerance policy to the consumption of illegal substances. We count on a protocol of maximum compliance for the whole team who has as a mandatory rule to notify all inappropriate behaviour and/or action to management, with the consequent expulsion of the guest from our establishment.Yours sincerely, Daniel R.S.azuLinehotels Customer Service

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• User:staceyg809

  Trip type: Couples

  Bed bugs, noise, no sleep…. Avoid!

  29 Sept 2025

  0★ – DO NOT BOOKLet me start with the only positive: the reception lady was absolutely amazing. Nothing was too much trouble for her, and her kindness and understanding really helped us during our stay. Thank you for that.Unfortunately, everything else was a massive disappointment.Noise:This hotel is unbearably noisy. We had to move rooms because the bathrooms are all interconnected, turning them into echo chambers—you can hear every conversation and even every bathroom visit from neighboring rooms. Most mornings, we were woken at 5 a.m. by inconsiderate guests blasting music, shouting, and taking substances after partying. Then, just as you’d drift off, it all started again around 7:30–8 a.m. The lack of consideration from other guests was shocking, but even worse was the lack of action by the hotel. Over our six-day stay, I saw security step in only once.Breakfast:Very poor. The beans were rock hard, the bacon was practically raw, the coffee was bad, and most of the food was cold. I understand it’s a buffet, but we weren’t even greeted by staff—other holidaymakers had to tell us to sit down and help ourselves. Not remotely up to standard.Pool Area:Too small for the number of guests, and our first experience there was awful. We brought a single bottle of beer with us, sat at a table away from loungers and the pool, and were immediately confronted. A staff member, accompanied by a security guard, asked if it was ours and then went to take it away. When I politely asked why, we were told outside drinks weren’t allowed (which I understand—we must have missed the signs). But instead of asking us to take it back to our room, we were spoken to in a harsh and intimidating manner. The claim that if a glass broke, they’d have to close the pool for four days felt absurd. I honestly felt like we’d done something far worse than missing a sign. Completely unnecessary.Room Quality:The building is poor quality, and the design is dreadful. The first room had paper-thin walls—you could literally hear a fly fart. A picture covered a vent that went all the way up to the roof (you could see the sky). The TV was crooked, the bathroom ceiling badly patched, and the mirrors were peeling. Yes, there was a fridge, but it was built into a huge dressing table that blocked access to the balcony. Completely impractical. To make matters worse, both myself and my partner were bitten by what we believe to be bed bugs after getting a blanket out of the wardrobe.Final Thoughts:I know this isn’t the most expensive hotel, but the basics matter—soundproofing, decent food, respectful service, and a functional room. Sadly, this hotel failed in almost every way. I would never book here again. Daniel Ruiz, Otros at AzuLine Hotel Pacific, responded to this review Dear staceyg809, Thank you very much for taking the time to share such detailed feedback about your stay. While we are pleased to read your kind words about our receptionist and the service she provided, we are truly sorry that the rest of your experience did not meet your expectations. Please accept our sincerest apologies for the inconveniences you encountered.We regret to hear about the noise disturbances. Our security team does its best to make sure that our guests’ rest is in every moment respected, especially during nighttime. In any case, we have already taken note of your feedback, and we will reinforce the surveillance in each part of the hotel. For what concerns the breakfast, this is the first time we receive this information. As you can see in lots of review throughout the Internet, our breakfast and in general all our food selection is served according to the highest quality guidelines, taking care that each of the products are served at the right temperature and conditions. Nevertheless, we apologize if there was any aspect regarding the breakfast that was not to your liking. According to our hotel policy, is strictly forbidden to enter in our swimming pool area with products bought outside our hotel, and all our team is very strict guaranteeing that this guideline is in every moment accomplished by everyone. Regarding the presence of bed bugs, we would like to highlight that all our facilities are comprehensively cleaned according to the highest hygiene standards. Moreover, we never had these bugs in our hotel and there is no evidence about their presence before, during or after your stay. We are sorry that your overall stay fell a sort of your expectations. Although we cannot change your experience, we sincerely hope you will reconsider giving us another opportunity in the future to provide a better stay. Kind regards,Daniel R.S.azuLinehotels Customer Service

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