Insotel Club Tarida Playa

Recent Reviews: 1559

• User:mwilb

  Trip type: Family

  Another great Insotel experience.

  27 May 2026

  Stayed here with the family for a week leading up to and into the may school holidays. On arrival check in was swift and the guy on reception was really helpful, informative and explained the hotel well.The rooms are very clean and spacious, has everything you need including safe and fridge. The air conditioning wasn't particularly cold and the pillows had little support but that wasn't too bad. The rooms are quiet, and pillows aside we never had a bad night's sleep. The food was great, we had breakfast, dinner and tea in the hotel as well as snacks. There is nothing to fault, the restaurant is spotless and the staff work really hard to keep the place tidy. There is plenty of choice and most nights are themed. The drinks are great with Estrella on tap and premium spirits. The staff at the bar are really friendly and quick at serving. The smacks are served at the bar along with ice creams and children's drinks, again plenty of choice. The animations team are fantastic with kids and adults, keeping everyone entertained. Poncho, Anna and Sara stood out with great energy and never stopped throughout the day. One thing we did notice was that the show area had no tables and was next to the children's playground rather than the bar. The music from the shows was really quiet and didn't match what was on the stage, which the acts were brilliant, but the kids in the playground were louder than the show.There isn't much to do outside the hotel, but what is there coupled with what the hotel has to offer is enough. The beach is beautiful and has a few bars and restaurants. All in all a great holiday, we have stayed in Insotel hotels before and they never disappoint. Manager Responsable, General Manager at Insotel Club Tarida Playa, responded to this review Dear mwilb,Thank you very much for taking the time to share such a detailed review and for your excellent rating.We are delighted to hear that you enjoyed another great Insotel experience with your family, and that you were pleased with the check-in process, the cleanliness and comfort of the rooms, the variety of food and drinks, as well as the friendliness of our staff. Your kind words about our restaurant team and animation team, especially Poncho, Anna and Sara, are truly appreciated and will be shared with them.We also value your constructive comments regarding the air conditioning, pillows, and the layout and sound of the evening entertainment area. Feedback like yours helps us identify areas where we can improve the overall guest experience.It is wonderful to know that, overall, you had a great holiday and that you would choose Insotel again.We hope to welcome you and your family back very soon.Warm regards,Elena Riveres - Deputy Manager

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• User:Peter F

  Trip type: Family

  The beachside restaurant with sunset views was derelict and had been since summer 2025

  24 May 2026

  Beware if you are expecting to use the beachfront restaurant advertised. IT DOESN'T EXIST. It's completely derelict with the ceiling fallen in, and has been since summer 2025.On the last day of our holiday and following an hotel management meeting, the hotel admitted that we should have been informed about the restaurant being derelict and offered us free use of one of their Bali sun beds. Unfortunately, they did not send it to my email address, or left a voicemail message, so it wasn't made known to us until a local representative told us at 6pm on our final day.Just not good enough. If I choose and pay a premium price for a hotel with a beachside restaurant, I expect to be offered a free cancellation to my booking if it is knowingly derelict.This aside, the hotel is a lovely small hotel with plenty of sunbeds and, importantly if you have little ones, plenty of shade. We have stayed any many 4 star hotels, and unfortunately the rating for this hotel should only be three stars. Old beds and broken electrical fittings in the room. However, our room was always clean and the staff work really hard to keep all the public areas spotless.The restaurant staff were always bright and cheerful, and very efficient at clearing and cleaning the tables. If you book a room in the annex, please remember that the hotel makes it clear that there are no lifts. However, what is not made clear is that you have to ascend and descend a large number of public steps leading to the beach. These steps are unlit at night. Manager Responsable, General Manager at Insotel Club Tarida Playa, responded to this review Dear Peter,Thank you for taking the time to share your detailed feedback following your stay with us.First of all, we sincerely apologise for the disappointment regarding the beachfront restaurant. We would like to clarify that this restaurant operates during high season, as indicated on our website. During the winter months, due to its very close proximity to the beach, the area suffers weather-related damage that must be repaired before reopening each season.We also regret that this information was not shared with you by your representative prior to your arrival and apologise that it was not communicated more clearly during your stay. In addition, we apologise for the issue with the communication sent regarding the complimentary Bali bed gesture, which unfortunately did not reach you correctly before your departure.We appreciate your comments regarding the condition of some room elements and the access to the annex area. Your feedback is valuable and will be reviewed internally as part of our continuous improvement process.At the same time, we would like to sincerely thank you for your kind remarks about the cleanliness of the hotel, the public areas, and especially the hard work and friendliness of our restaurant and housekeeping teams. We will be very pleased to share your comments with them.We truly appreciate your feedback and hope we may have the opportunity to welcome you again in the future and provide you with a much-improved experience.Kind regards,Elena Riveres - Deputy Manager

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• User:Faye B

  Trip type: Family

  BEWARE TUI Holidays! Don’t book with Tui ever!

  03 May 2026

  BEWARE TUI Holidays! Don’t book with Tui ever!No reimbursement for unsanitary, dirty, unsecure and uncomfortable room after 9 months of dispute.Almost a year ago on the 28th May 2025 we booked a holiday for the four of us to Ibiza for £6,216 for 7 nights in a ‘4 star’ one bedroom apartment with a sea view, for our two daughters and ourselves. We hadn’t been abroad for 7 years, so this was supposed to be a real treat and had never spent this kind of money on a holiday before. So it was a lot of money, hard earned money, the girls were excited about going somewhere hot and sitting near a pool. We were expecting clean, beautiful decorated rooms of the Insotel Tarida Beach Resort and Spa, but instead we were booked into the Insotel Club Tarida Playa on the same street. Surely not a big deal, surely we could make do as the hotel lobby looked okay? That’s until we saw our room after lugging our luggage to what looked like a dinghy staff apartment outside of the main hotel complex, having to walk down a public pathway of steps to then carry our luggage up three flights of stairs - suddenly understanding why we hadn’t got any help from hotel staff with our luggage! If your holiday says ‘Annexe’ get a refund straight away, because this is the hell hole we were put. The lighting of our room was dinghy, the whole place felt unclean on first walking in and on closer inspection it was unclean. The floor on the balcony was noticeable unswept with pieces of debris and dust left, the floor in the apartment wasn’t much better. The windows had fingerprints and greasy marks on the inside, and were filthy on the outside so much so that you could barely see through them. There was a fake nail left on the window ledge that hadn’t been cleaned away after the previous occupant. The paintwork of the room was scratched, had dirty filler, unmaintained and required repainting. There was a large section of the balcony wall which had been badly filled and repainted, with crumbling masonry to an edge of the wall which hadn’t been repaired. In the bathroom there was noticeable damage to the toilet flush button and the general dinghy feeling again. After a short period of time there was noticeable water residue along the side of the tiles beside the toilet which seemed to be moving in the direction of the wall adjoining the bathroom to the hall / living area. In the morning we awoke to find a large puddle of toilet water that had pooled in our living room, just near where our daughters had been sleeping. Our apartment smelt badly like sewage / toilet water. The smell along with the growing heat of the day made the smell unbearable and not conclusive to a habitable environment. Our beds were like bricks, our teenage daughters had to use the sofas as their beds which were not suitable for sitting on let alone sleeping in. The whole apartment block was unsecure with direct access from the public access to the beach, the main door was propped open allowing anyone to enter. A window in our apartment was damaged making it easy for an intruder to enter, putting ourselves and our belongings at risk. We put our bags over the door during our only nights stay to keep us safe but causing a fire risk at the same time. There was not even basic services like Wifi or tea making facilities. To say this room was horrible is an understatement!Needless to say after entering this room we didn’t want to stay. We couldn’t believe that this was what £6,000+ paid for in Ibiza. Despite all our best efforts to contact Tui on the phone and in person they said they couldn’t move us, that we had to wait 48hours. We didn’t want to stay one night let alone two days or the seven days we booked for. The receptionist wasn’t the least bit embarrassed that we had been placed in such a hellish room, and said that £6,000 was the going rate for that time of year - beginning of August. We booked extra BA flights and returned to the UK the next day.We have taken up our dispute with Tui Holidays via Hays Travel who we booked our ‘holiday’ with, then MBNA our credit card company who refunded us momentarily to then withdraw reimbursement after finding a loop hole in that Tui wasn’t paid directly by us and so therefore as Hays wasn’t responsible for our awful holiday then didn’t need to pay the refund. We have since been in contact with ABTA who has offered us the Arbitration route. So at this point we feel that we have given Tui ample amount of opportunity to recognise their error and respond with a full refund. Time and time again they have slowed the process down hoping we would give up trying to get our money back. All they have offered us as compensation is the pitiful amount of £50 or £100 Tui holiday vouchers - like we would ever in our right minds consider going on a Tui holiday again after our experience! This is why we are writing this review. Please please do not consider using Tui for your holiday, they DO NOT value their customers or attempt to right a wrong when a failure in their service has occurred. Manager Responsable, General Manager at Insotel Club Tarida Playa, responded to this review Dear Faye,Thank you for taking the time to share your detailed feedback on Tripadvisor. We are sincerely sorry to read that your experience did not meet your expectations and that your holiday became such a disappointing situation for you and your family.We fully understand how important this trip was, especially after many years without travelling abroad, and we regret that several aspects of your stay caused discomfort and frustration. Please be assured that comments regarding cleanliness, maintenance, room comfort and security are taken very seriously and have been shared with the relevant teams for careful review and follow-up.We would also like to clarify for future readers that room allocations, descriptions and package arrangements are managed through the tour operator and travel agency at the time of booking. However, we deeply regret that the overall experience did not reflect the standards we aim to provide to our guests.We appreciate you bringing these concerns to our attention, as constructive feedback helps us continue improving our facilities and services.Kind regards,Elena Riveres - Deputy Manager

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• User:allannahh

  Trip type: Family

  Great stay, great food - good vibes

  23 Apr 2026

  Great stay, great food.The interior was modern and clean. The hotel had a great selection via the all inclusive package and the food was a great quality. All staff were really friendly, the reception was really helpful during check in. I would recommend, and would stay again! Manager Responsable, General Manager at Insotel Club Tarida Playa, responded to this review Dear Allannah,Thank you so much for your lovely review. We are delighted to hear that you enjoyed your stay, the food, and the overall atmosphere of the hotel.It’s great to know that you appreciated the cleanliness, our all-inclusive offer, and especially the friendliness of our team.We truly appreciate your recommendation and look forward to welcoming you back again soon!Kind regards,Elena Riveres - Deputy Manager

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• User:lucykS3976FH

  Trip type: Family

  Fantastic stay all round.

  15 Apr 2026

  Perfect stay.Immaculate, friendly hotel.Spacious rooms. Food in restaurant was amazing, snack bar food, drinks and icecreams were of a high standard.Great location with a stunning beach. Pancho was a brilliant rep , fun and friendly. Would recommend hotel and would return. Manager Responsable, General Manager at Insotel Club Tarida Playa, responded to this review Dear Lucy,thank you very much for your fantastic review. We are truly delighted to know that you had a perfect stay with us.It is wonderful to hear that you appreciated our facilities, the spacious rooms, and the quality of the food and beverages throughout the hotel. We are also very pleased that our location and beautiful beach made your experience even more special.A special thank you for mentioning Pancho — we will be sure to share your kind words with him, he will be thrilled to hear them!We sincerely appreciate your recommendation and would be delighted to welcome you back again in the future.Kind regardsElena Riveres

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