Xauen

Recent Reviews: 249

• User:Jonathan P

  Trip type: Family

  Run down but phenomenal customer service

  29 Jul 2024

  This hotel has seen its best days, we had three rooms and they all reeked of cigarettes and very strong cleaning products. The walls and interiors were water-damaged.Although the terrible hotel experience I want to give a shoutout to Alicia in the reception that was super helpful and extremely service-minded to all our requests and questions!

• User:Gooner64Andover

  Trip type:

  very poor rooms

  20 Nov 2022

  worst hotel room we have stayed for 30 years, in fact the room probably has not been upgraded in that amount of time. the reception area looks great, but as soon as you get out of the lift the smell hits you, open the door and the decor looks like something out of the 80's 2 star hotel, bed very uncomfortable, very cheep mattress, bathroom pokey, cant even sit on the toilet properly. I would definetely not stay here, find somewhere else.

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• User:605rennyb

  Trip type: Solo travel

  Staff need training.

  03 Dec 2021

  Great location, value for money. Staff are useless. Breko is bread and a brew. And it doesn’t have a car park, it has a car park near by, but what hotel doesn’t, but for a cheap hotel it is in a great spot. Rooms are dated like a lime green bathroom.

• User:CenturionManchester

  Trip type:

  Substandard Visit

  16 Jul 2021

  Disappointing hotel in the middle of Jaen. Very hard to find even with sat nav as most of the city centre is a one-way system with numerous traffic restrictions. Parking is in an underground garage about 50 metres from the hotel and is chargeable. Our small room was in need of a lot of TLC. Dated furniture, holes in the wall, a safe that did not work, sockets with no power and pathetic air conditioning. We were only staying one night otherwise we would have requested a change. Breakfast had a very restricted menu and you had to obtain coffee, tea etc from a vending machine (no charge). All in all a substandard experience and one that we would not wish to repeat.

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• User:Vitor A

  Trip type: Business

  Not going another time

  15 Mar 2020

  Probably the only thing I’ll remember on the positive side it’s the hotel’s location; quite convenient walking distance to the main tourist sites.The hotel has serious problems with plumbing. In the room where I stayed two nights, the cold water didn't work at all, meaning that I only had boiling water - I had to wash myself with a damp towel because it was impossible to shower. As there was no cold water, the flush toilet was always empty - I had to use the paper basket as a bucket ... I only stayed the second night, because I had made a non-refundable reservation. I will not return to this hotel, nor will I advise it my friends; perhaps I will advise it to my enemies ...

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