Parador de La Gomera

Recent Reviews: 1172

• User:Ilabrollo

  Trip type: Family

  An unpleasant stay

  15 Aug 2026

  We have just spent four nights at the Parador de la Gomera and our staying couldn’t have been worse. Our two rooms had big stains on the carpet, not to mention the bathrooms, where we found hairs in the tub, the toilet brush and the bidet towels were missing, and the shower walls were all flaking. The air con wasn’t working in one room, neither was the fan, which was fixed only at the end of the third day. A terrible smell of sewage filled the air to the point we called the lady at the reception to smell it herself and she agreed with us, but said she could not change us the room until the last night, as the Parador was fully booked.At the pool, there were not just enough sunbeds for everyone, so when we arrived around 5:30 pm we saw people sitting on the grass, while others just left. When we managed to get two sunbeds in four, we had to carry them by ourselves, as the guy at the pool reception does not speak a single word of English and does nothing to help.The breakfast service was even worse, as the hotel is seriously understaffed. You had to wait several minutes to be seated (not for lack of tables but because they had not been cleared), they did not replenish the buffet in time and our hot drinks always arrived at the END of our breakfast. Instead of serving spoons, guests are given bamboo/plastic tongs (which looked very unhygienic to me) and even these were absent on one day.It is truly a pity, because the Parador sits in a good location, has well-maintained gardens and is a nice building in colonial style. Unfortunately, despite these good qualities, the management and staff training is very, very poor. Director Parador, Guest Services / Front Office at Parador de La Gomera, responded to this review Dear IlabrolloThank you for sharing your experience following your recent four-night stay with us. We are truly sorry to learn that your visit did not reflect the high standards of comfort, cleanliness, and service that we aim to provide.We understand how disappointing it must have been to encounter issues with room condition, amenities, and housekeeping, as well as challenges with air conditioning and odour. We also regret the difficulties you described at the pool and during breakfast service, including delays and communication concerns.Your perspective is important to our team, and we appreciate you acknowledging the property’s setting and gardens. Our commitment remains to deliver a seamless and welcoming stay for every guest, and we are saddened that this was not your experience.Thank you again for your feedback. We hope to have the opportunity to better serve you on a future visit and provide the level of hospitality our guests expect.Best regards,Lilian FerralManager

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• User:Melissa H

  Trip type: Solo travel

  Staying away

  29 May 2026

  I have been going there for 5 years. The staff is lovely, the food too. My cat died the day before my birthday so I thought I would have a good meal. The staff is excellent. But the car had a flat tire so I parked it outside of the gate and told the reception it would be picked up. This blond lady said it had to be moved immediately. I called a good friend who did it. They should fire this woman. My partner has been going there for 20 years. This is not service. Director Parador, Guest Services / Front Office at Parador de La Gomera, responded to this review Dear Melissa,My name is Lilian Ferral and I am the blonde lady you were talking about. You left your car 3 weeks in our parking lot, no one day. We kindly asked you to move your car and we event offered you to change the flat tire. As you were not in conditions to drive your car, we move it for you.We are sorry but due to the recent events we kindly ask you to not come back to our bar.Take care. We sincerely hope you get better.Greetings,Lilian FerralParador Manager

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• User:Gary B

  Trip type: Couples

  Beautiful hotel. Let down by staff

  26 Mar 2026

  Location good but hotel may fall off cliff in near future.Atmosphere is calm and pleasant both inside and out!Rooms spacious but time for decoration.Value hard to quantify as cost includes €90 ferry crossings.Cleanliness exceptional throughout.Noise levels very quiet apart from the sound of those doing freestyle in pool.Breaststroke more tranquil.Service in restaurant was not what you expect from a 4* hotel. Waiters poorly trained and one in particular was unreservedly rude to clientele.Waitresses however were lovely.Not much English spoken so confusion with orders.Pool is lovely, lifeguards on hand all day in case you drown!Games room and library good for bad weather.Overall great hotel in need of trained staff. Director Parador, Guest Services / Front Office at Parador de La Gomera, responded to this review Mr./Ms Gary BThank you for sharing your detailed impressions of your recent stay. We are pleased to hear that you appreciated the calm atmosphere, spacious rooms, exceptional cleanliness, and the tranquil environment around the pool and leisure areas.We are sorry to learn that aspects of the dining experience and communication did not meet expectations. Our team strives to provide attentive, professional service that reflects four-star standards, and we regret that your experience fell short of the seamless hospitality we aim to deliver.We are also grateful for your comments on the facilities, including the pool supervision, games room, and library, as well as your note on value considerations and room decor. Feedback like yours helps us align the guest experience with our commitment to comfort, courtesy, and efficiency.We hope to have the opportunity to welcome you again and provide a visit that fully reflects our standards of service.Best regards,Lilian FerralManager

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• User:Alastair C

  Trip type: Couples

  A very relaxing visit

  25 Mar 2026

  A terrific location with great sea views and very well kept garden. Very friendly and helpful staff. Built in 1972 and showing some signs of wear in our superior room with a sea view. High standard of linen and towels.Breakfast service a bit chaotic but lots of choice in the buffet. Dinner service much better and delicious menu, good to sit near the windows in the dining room as more atmospheric. Director Parador, Guest Services / Front Office at Parador de La Gomera, responded to this review Dear Agrc59,Thank you for your kind review. We are delighted that you enjoyed our location, sea views, gardens, and the friendliness of our team.We appreciate your feedback regarding the room and breakfast service, and we will continue working to improve these aspects. We are pleased that you enjoyed the dinner experience and its atmosphere.We hope to welcome you back again soon.Kind regards,Lilian FerralManager

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• User:r0senberg

  Trip type:

  Very nice experience

  10 Mar 2026

  Our stay in de Parador de la Gomera provided us with a very nice experience. The beatiful lay out of the Parador, as well as the lovely garden and friendly staff made our stay unforgettable Director Parador, Guest Services / Front Office at Parador de La Gomera, responded to this review Dear r0senberg,Dear Guest,Thank you very much for your kind words. We are truly pleased to know that your stay at the Parador de La Gomera was such a nice and memorable experience.It is wonderful to hear that you enjoyed the layout of the Parador, our gardens, and the friendliness of our team.We hope to have the pleasure of welcoming you back again soon.Kind regards,Lilian FerralManager

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