Hotel 525

Recent Reviews: 1022

• User:C4881TIandyh

  Trip type: Couples

  Hotel 525: is ideally located within walking distance for bars & restaurants in a plaza

  17 Mar 2026

  We have stayed in this hotel on numerous occasions due to its location. There are a variety of bars & restaurants within easy walking distance. The hotel is immaculately clean and the reception and surrounding areas including the walkways are beautifully decorated with murals and sculptures. The reception staff are efficient and very helpful. There are lifts to each floor which makes the room easily accessible for those with mobility issues. Our room was large enough with a bathroom that had a walk in shower, also it was tastefully decorated with modern paintings . Well worth a visit Manuela Lopez Garcia, Atención al cliente/recepción at Hotel 525, responded to this review Dear Andy,Thank you so much both for your time and for your wonderful comments about your stay at Hotel 525. It is a true source of pride for our entire team to know that we have earned your full trust over your numerous visits.We are delighted that you continue to choose us due to our privileged location and the variety of leisure options in the surrounding plaza. It is also very rewarding to hear your praise regarding the cleanliness and the artistic decoration of our common areas, as we strive to create a unique and welcoming atmosphere for all our guests. We take great pride in our team's efficiency and are glad that our facilities, including the accessibility and room design, contributed to a comfortable experience.Thank you so much for helping us all to keep improving in our service. I am looking forward to having you back in 525. We will welcome you with a wide smile, hoping that when you leave you feel as satisfied as we are for having you.Best regards,

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• User:JayneA262

  Trip type: Friends getaway

  Disappointed

  06 Mar 2026

  Went for a golfing holiday , our first room had not been cleaned. Our friends room smelt musty. They did bring us a bottle and Chocolates to apologize. We were supposed to be half board but seemed suprised by this, and the food they brought out was nice but sat in the bar with no one around with no atmosphere.Bar didn't open till 5.30 so we decided to eat out, and as for the jaccuzi area , it was dark piled high of sun beds. The weather didn't help but the area was just dark and dismal.Other areas nice so a mixed reaction. Manuela Lopez Garcia, Atención al cliente/recepción at Hotel 525, responded to this review Dear Jayne,Thank you for your time, rating, and for sharing your comments about your experience at Hotel 525. Your feedback is essential in helping our entire team continue to improve every day.I sincerely regret what you tell us regarding the initial condition of your room and the atmosphere in our bar and leisure areas. Please accept my apologies as this does not reflect the high standards we strive to maintain. I am glad, however, that our team’s gesture with the chocolates and wine was well received, and that you found other areas of the hotel to your liking.Regarding the issues with the half-board service and the jacuzzi area, I encourage you that in future occasions, do not hesitate to contact our receptionists. They are available 24 hours a day and are always happy to help you in the moment, seeking your greatest comfort and rest. We have taken good note of your observations to ensure our facilities remain inviting regardless of the weather.I hope to see you again soon at 525, and that your next visits will live up to your highest expectations, which of course are also ours.Kind regards,

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• User:Leanne185

  Trip type: Family

  Great service

  01 Mar 2026

  Juan on reception was exceptionally helpful and friendly. Would definitely return due to the service received and the cleanliness of the hotel. Manuela Lopez Garcia, Atención al cliente/recepción at Hotel 525, responded to this review Dear Leanne,Thank you so much both for your time and for sharing such wonderful comments about your recent stay at Hotel 525. It is a true source of pride for our entire team to know we have earned your full trust.I am especially pleased to hear that Juan at reception made such a positive impression on you with his helpful and friendly service. We believe that professional and warm attention is what truly makes a difference, and we are glad it contributed to your decision to return. Furthermore, knowing that our standards of cleanliness met your expectations is very rewarding for us.Thank you once again for helping us all to keep improving in our service. I am looking forward to having you back with us very soon; we will welcome you with a wide smile, hoping that your next visit is just as satisfying as this one.Best regards,

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• User:Toffski

  Trip type: Couples

  Great location

  08 Dec 2025

  We were moved up to this hotel from the sister building the Apartamentos 525.The situation and locality is great, with underground parking it really worked well for us.The room is spacious and well appointed, the staff are very friendly and helpful, big shout out to young Daniella on reception, she sorted out the problem we had in the apartment and got us moved to the hotel, thanks Daniella.The room has a balcony that is not really fit for purpose as you cannot sit out on it as it’s too small.We visited out of season and parts of the hotel were shut down, the steam room and sauna were great, but the jacuzzi spa needs attention as none of the pumps were working, it did look very very tired indeed.Our main reason was to play golf, we visited the golf shop a couple of times to get tee times changed, again, very helpful.All in all a good experience and recommend giving it a go. Manuela Lopez Garcia, Atención al cliente/recepción at Hotel 525, responded to this review Dear guest,Thank you so much for taking the time to share such a detailed and thoughtful review. It’s wonderful to hear that your stay was such a positive experience in 525 Apartaments and Hotel 525 both. We’re especially glad that the location, the convenience of the underground parking, and the spacious room worked well for you. Your kind words about our team truly mean a lot, and Daniella will be delighted to know she made a difference during your stay.Regarding the balcony, we understand your point. Not every room layout allows for outdoor seating, and your feedback helps us better explain this feature to future guests. About the spa area, we’re pleased you enjoyed the steam room and sauna, though we take good note of your comments on the jacuzzi. It’s great to hear that your golf trip was smooth and that our team at Golf 525 could assist with your tee times. We know how important it is for golf travellers to have flexible support, and we’re glad we could deliver.All in all, we truly appreciate your recommendation and your balanced perspective. We’re happy your stay was a good one, and we’d be delighted to welcome you back—on or off season—whenever your travels bring you our way again.Best regards,

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• User:Colin P

  Trip type: Couples

  Niggling failures!

  18 Oct 2025

  Hotel is quite good, with a few exceptions that let it down.I booked several months ahead, direct with the Hotel, asking for a twin bedded room. Despite this we were allocated a double and no twins available. Poor organisation.Got a working kettle on the third attempt from reception. Breakfast room is not big enough. Regularly full, so had to go out for breakfast. There are ice machines on all 3 floors, except 2 were not working for the entire 7 day stay. Manuela Lopez Garcia, Atención al cliente/recepción at Hotel 525, responded to this review Dear Colinprint,Thank you for taking the time to share your feedback with us following your stay. We truly appreciate your balanced and honest comments.We’re pleased to know that, overall, you found the hotel quite good, and we also take careful note of the points you mention. Your observations are valuable to us and help us identify areas where we can continue to improve the experience we offer our guests.We’re grateful that you chose to stay with us and for sharing your perspective in such a constructive way. We hope to have the opportunity to welcome you again in the future and provide you with a more seamless and enjoyable stay.Kind regards,

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