I first stayed at this hotel 20 years ago . It was a lovely, family owned property. The new owners are big corporates and it remains to be seen what they are going to do with their investment. So far they have just tinkered around the edges. I dont currently understand their logic in buying it. The location is amazing ! So maybe it is just a real estate move ?
User:andybarras12
Trip type: Couples
A Pleasant Surprise
23 Aug 2025
We have stayed in Puerto de Mazzaron many times including in the hotel's big sister Hotel Dos Playas. All our past experiences have been positive but on this occasion our expectations have been exceeded.There's just something so charming about this hotel which is literally on the beach. It's true the hotel has had an interesting life which is evident in some places in the fabric of the building. But don't let that put you off. The level of personal service in this hotel is off the scale. All the staff are professional and committed to the delivery of outstanding hospitality.A special shout out to Claudia from the bar staff. Her friendliness, helpfulness and winning smile were quite something to experience.A promotion would certainly be in order !
Equipo de Recepción Hotel Bahía, Guest Services / Front Office at Bahia - 300 Hotels, responded to this review
Dear Andy,Thank you so much for your lovely words and for taking the time to share your experience.We're truly delighted to hear that we exceeded your expectations this time. It's wonderful to know that you found a unique charm in our hotel and that the personal touch from our team made a lasting impression on you.Your special mention of Claudia means a great deal, we will be sure to pass on your kind words to her. Her warmth and dedication are just some of the reasons we’re proud to have her as part of our team!It’s always a pleasure to welcome returning guests like you, and we look forward to having you back with us again soon.Warm regards,Reception Team – 30º Hotels
User:Carol H
Trip type: Friends getaway
Nice place for lunch
15 Jan 2025
Visited for menu del dia, in a party of 15. Food was delicious, waiter helpful and friendly.One person not happy with their main but it was changed immediately without any fuss. Enjoyed sitting in the terrace afterwards with its beautiful view.
Eusebia Hernández, Guest Services / Front Office at Bahia - 300 Hotels, responded to this review
Dear Carol,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your lunch and found the food delicious. It's great to know that our waiter was helpful and friendly, and that you appreciated the beautiful view from our terrace.We apologize for the inconvenience with one of the mains, but we're glad it was resolved promptly and to your satisfaction. Your feedback is invaluable to us, and we look forward to welcoming you and your party again in the future.Best regards,Eusebia HernándezDeputy Manager - 30º Hotels
User:C8496WAgaryj
Trip type: Couples
Never again
22 Oct 2024
We have stayed at this once wonderful hotel many times over many years.The new owners are greedy and at least one of the waiters is a thief. My phone was taken from my table while I was absent for just a few minutes. Of course I can never prove it but the waiter was the only person around and my table was cleared of my cutlery and dirty plates at the same time my phone went missing. My week long stay was ruined. Guests are now forced to pay €10 a day to park at the hotel. Breakfast is just an unorganised fiasco with items always forgotten. Waiters like to pretend they do not understand English ‘when they do not want to help’. I once loved to stay here. The chambermaids are very sweet and always helpful. I’m sorry for their wonderful efforts to be ruined by the new regime. Never ever again!
Eusebia Hernández, Guest Services / Front Office at Bahia - 300 Hotels, responded to this review
Hello Gary,Thank you for sharing your detailed feedback with us. We're deeply sorry to hear about your experience and the impression it left, especially as a valued guest who has visited us many times.We regret the issue with your phone and understand how upsetting this was. Our staff strives to provide a welcoming and secure environment for all guests, and we are currently investigating this matter internally to prevent such incidents in the future. We also apologize if you experienced difficulties with language barriers and any lapse in service during breakfast.Our recent adjustments, including parking fees, are part of updates aimed at improving facilities and services, though we understand that changes can feel disruptive, particularly when visiting a place that feels like home.Please know that your comments will help us as we work to enhance our services, and we sincerely hope that you'll consider giving us another opportunity to offer the warm, memorable experience that you remember.Kind regards,Eusebia HernándezDeputy Manager of Bahía - 30º Hotels
User:jomX1675UP
Trip type: Couples
Fraud
14 Oct 2024
4 months after stayingThey have fraudulently taken £750 from my bank account This is disgusting when trying to call the hotel the phone goes dead I’ve emailed requesting refund asap with an explanation as to why this has happened Very angry REFUND ASAP
Eusebia Hernández, Guest Services / Front Office at Bahia - 300 Hotels, responded to this review
Dear Jom,I would like to sincerely apologize once again for the inconvenience caused. This entire situation was the result of a misunderstanding and an unfortunate human error. I understand how upsetting this must have been for you, and we deeply regret it.Please rest assured that as soon as we identified the mistake, the issue was corrected, and the refund has already been processed. The matter has been resolved, and we are taking steps to ensure that similar errors do not happen in the future.We value your feedback and hope that you consider this as a one-off incident. If you have any further questions or concerns, we are here to help.Kind regards,Eusebia HernándezDeputy Director of Bahía - 30º Hotels
Puerto de Mazarron, La Manga - Costa Calida
About Hotel Bahia - 30º Hotels
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