Ramada Resort by Wyndham Puerto de Mazarron

Recent Reviews: 860

• User:MariePeene

  Trip type: Couples

  Fabulous food

  16 Sept 2026

  We've stayed here many times and it doesn't disappoint. Staff customer service and the meal this evening was absolutely fantastic , Guest Services / Front Office at Ramada Resort by Wyndham Puerto de Mazarron, responded to this review Dear Marie,Thank you very much for your wonderful review and for returning to stay with us. We truly appreciate your kind words about our team and the food, and it is always a pleasure to welcome you back.We look forward to seeing you again on your next visit.Kind regards,Guest Experience Manager

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• User:Kingpaul100

  Trip type: Solo travel

  Brilliant hotel

  15 Sept 2026

  I had a wondeful stay here. Warm welcome. Delightful staff. Lunch by the pool was lovely. Fantastic quality bedding ! Great shower. , Guest Services / Front Office at Ramada Resort by Wyndham Puerto de Mazarron, responded to this review Dear Kingpaul100,Thank you very much for sharing your experience. We are delighted to know you enjoyed the warm welcome, our team, the poolside lunch and the comfort of our bedding and shower.We hope to have the pleasure of welcoming you back for another wonderful stay.Kind regards,Guest Experience Manager

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• User:Fiona C

  Trip type: Family

  Treated with hostility and aggression by a sergeant major in the restaurant

  21 Aug 2026

  My husband had reserved this hotel as a treat for our wedding anniversary. It was a pure disaster. We ate in the pool restaurant at lunchtime ( with dirty opaque water in the pool) , had a satisfactory meal. In the evening I ordered lasagna “No tengo” (?we dont have ). Any pizza, any sandwich? no tengo. What do you have ? Spaghetti Bolognaise? Ok fineI will take that. My husband ordered fish with no garlic , my daughter also ordered plain sea bass. When our meals arrived my husband explained that his fish was swimming in garlic, my daughters was full of bones which she couldn’t eat and that mine was inedible as it was of extremely poor flavour and swimming with fat. So the self appointed “ Director “ arrived shouting to my husband, “what is wrong with your meal? Are you allergic or intolerant?”His voice was raised and the diners were all looking over. Embarrassing, that is nobody’s business. Then shouted again “are you intolerant or allergic” even louder and even more embarrassing . My turn . “What is wrong with your meal? “ I said I am used to Italian restaurants and it tastes nothing like bolognaise and swimming in grease. He said the chef said it is perfectly fine so I sent it back to the kitchen. Nothing wrong whatsoever with it he barked. His voice was raised shouting at me and I had tears running down my face which he didn’t even notice due to him barking and screaming at us. It was our wedding anniversary and I felt like running out, staff were huddled around in groups laughing at us as sergeant major had told them we were trouble makers, one rolling his eyes. When we received the bill he had added on two main courses for me including the one that I had sent back. The waitress said that he had said that I had to pay for both. This man totally ruined our wedding anniversary and treated us as if we were second class citizens. It was a very distressing upsetting experience. We are a registered psychologist, psychotherapist and teacher and have never before experienced anything like this. , Atención al cliente/recepción at Ramada Resort by Wyndham Puerto de Mazarron, responded to this review Dear Fiona,Thank you for taking the time to share such a detailed account of your experience. We are sincerely sorry that what was meant to be a special stay to celebrate your wedding anniversary became such a disappointing and distressing experience.We particularly regret that the evening meal and the handling of your concerns did not meet your expectations. We understand that, when a guest raises an issue regarding a dish, the situation should always be handled with the utmost care and discretion. We are sorry if, in this case, the way the conversation was conducted or the manner in which the situation was addressed made you feel uncomfortable. While busy periods can sometimes create particularly demanding situations for our team, this should never prevent us from maintaining the appropriate level of professionalism and consideration towards our guests. We also regret the difficulties experienced with the availability and preparation of the dishes, as well as the confusion regarding the charges on your final bill.Your comments have been taken seriously and will be reviewed internally. We understand that, given the importance of the occasion and the impression this situation left on you, it had a significant impact on your overall stay.We sincerely regret that your special day was affected in this way and appreciate you bringing these matters to our attention. We hope that, despite this experience, we may have the opportunity to regain your confidence in the future.Sincerely,Guest Experience Manager

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• User:Samantha B

  Trip type: Couples

  Hidden gem! Amazing peaceful hotel

  20 Jul 2026

  This hotel is a hidden gem, close to all amenities, supermarkets, tobacco shops, restaurants and small takeaway/cafes. On a cliff overlooking either the mountains or the sea, the views both ways are breathtakingly beautiful.Staff are so very friendly and welcoming from start to finish. Special shout out to Neavies that helped us so much at reception, along with the hotel manager on our late check in on what was supposed to be the Monday, 13th but we had flight and transport problems and didn’t arrive until late at night on the 14th. They both instantly made us both feel stress free from a long journey! Give them a raise!!It is indeed up a hill, and if you have mobility issues I’d suggest a taxi back and forth because it was hot outside. Rooms are clean, spacious and the bathrooms are the same. Modern! Great WiFi throughout!Stunning hotel, wonderful friendly staff, a true hidden gem! Can’t wait to go back , Guest Services / Front Office at Ramada Resort by Wyndham Puerto de Mazarron, responded to this review Dear Samantha,Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the peaceful atmosphere, the beautiful views, the spacious and modern rooms, and the quality of our WiFi.We are especially pleased that our team could make your late arrival easier after the difficulties you experienced during your journey. We will be delighted to share your kind words with our team.Thank you for recommending us as a hidden gem. We look forward to welcoming you back for another relaxing stay.Kind regards,Guest Experience Manager

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• User:Dennis M

  Trip type: Couples

  Poor evening meal

  27 Jun 2026

  We had not booked, so called in on the off chance they had a room and they did, we booked in at 3.30 pm we got a sea view and a very nice room, very clean and quite, the breakfast was very good.BUT having to wait until 8.30pm for a meal in the evening and the portion size was TERRIBLE !!!. Also the main meal did not look like it did on the menu.We would have thought that a hotel of this size and caliber should have at least a snack bar on all day, as there are no restaurants close by, and we had been on our motorbike all day and did not want to get back on it to go out for a meal. , Guest Services / Front Office at Ramada Resort by Wyndham Puerto de Mazarron, responded to this review Dear Guest,Thank you for sharing your experience with us. We are pleased to know that you were happy with your sea-view room, its cleanliness and quietness, as well as with our breakfast.We are sorry, however, that the evening dining experience did not meet your expectations. We appreciate your comments regarding the dinner service, portion sizes and the presentation of the dishes. We also take note of your suggestion regarding having an all-day snack option, as we understand the convenience this could provide to our guests.Your feedback is valuable to us as we continue reviewing our services and looking for ways to improve the overall guest experience.Kind regards,Guest Experience Manager

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