El Galeon

Recent Reviews: 190

• User:in-Wettenberg

  Trip type: Couples

  A decent self-catering hotel that could use some sprucing up

  12 Jan 2026

  If you're looking for do-it-yourself accommodation, then this hotel is for you. The apartment itself was spacious, comfortable, and well supplied with basic, functional kitchen accessories.Breakfast was pretty good, though not terribly exciting.There was plenty of free garage parking (but be aware that the entrance/exit ramp is VERY tight and steep - not for large cars or timid drivers!).There was no reception staff on duty at any time during our eight day stay, and several messages sent in advance of our arrival were unanswered. We had to figure out how to turn on the electricity in our room on our own, as no one answered the "help" number provided.There was a clear lack of general cleaning (dust accumulated in the hallways and stairwells) and maintenance (loose bathroom fixtures, broken cabinet doors in the lobby).

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• User:Froggy_in_Denmark

  Trip type: Couples

  Apartments clean and spacious but location is not great

  23 Feb 2025

  We had an apartment for the last two nights of our week-long hiking trip. We were happy having an apartment after staying in hotel rooms the other nights, as we longed to do our own thing food-wise and have a bit more space. The apartment was actually very spacious and clean. There were no towels but when we asked for them we got them immediately with no hassle. Not a huge selection of kitchen utensils etc. but enough for two people for two nights.We had asked for a balcony and sea view but were told beforehand that there was no guarantee. We got no balcony and a side view to the harbour. We asked the receptionist who was friendly, and she promised to see what she could do about changing it for the next day. But we had a full day's hiking program so we weren't there to change the apartment anyway.The acoustics in the apartment and the breakfast restaurant are not too pleasant. It's all tiles and high ceilings so you can imagine the noise. The breakfast itself was quite OK.The most important downside is the location. It really is a weird place to have a hotel. It's on the outskirts of the town – not too far to walk but the roads are not very nice around the hotel. And the surroundings are far from pretty. You might be lucky and able to see the harbour but other than that you look out onto a big road.Due to its location, it's hard to recommend El Galeon. The apartments are OK, but the location is not great.

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• User:Jean M

  Trip type: Couples

  Convenient, no problem

  14 Jan 2025

  This is a rather simple place which was convenient for us as it is a mer 15 minutes walk from the ferry. The room was very large and well equipped and although directly overlooking a road, rather quiet. Breakfast ok and very reasonable pricing. You should just talk with the hotel in case you show up after 8 PM as nobody’s there after that time. It’s quite straightforward though. There is also a underground garage in case it’s needed.

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• User:IshbelR

  Trip type: Friends getaway

  Hiking trip

  11 Feb 2020

  Most amazing breakfasts- best ever, with homemade cakes and quiches alongside bacon and eggs, fruit, wonderful cheeses and ham. Very comfy large apartment with balcony. 10-15 minutes walk into the centre of town and the bus network. Charming helpful staff. hotelelgaleon, Director de Relaciones con Clientes at Hotel El Galeon, responded to this review Dear Ishbelr,First of all, we would like to thank you for taking the time to write such a positive review about your stay in our hotel.The team of el Hotel el Galeón is very happy to read that you consider the hotel excellent, the room superb, and the staff friendly. To read that you left satisfied with their service is a huge motivation for all to keep improving everyday. We will forward the regards to all the staff.Once again, thank you for your excellent words and appreciation for all the work that is behind to offer what we offer. Your opinion is very important for us, and also for all the TripAdvisor readers, who definitely will be very thankful with such detailed review.We look forward to welcoming you again very soon!Warm regardsThe Hotel el Galeón Team !

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• User:kevincousins66

  Trip type: Couples

  Well worth a stay - at a slight compromise.

  09 Feb 2020

  Stayed for 3 nights, Saturday to Tuesday. (BTW - pretty much all of Santa Cruz shuts at 1400hrs Saturday and doesn't open until 0800hrs Monday. Virtually no restaurants open). You do have basic cooking facilities and a kitchen area - which is fairly well equipped. Hotel is clean, staff friendly and any problems are sorted asap - it's an OK place. Biggest bonus is free secure underground parking. Breakfast is a pretty good spread - various hams, cheeses, fruit, smoothies, cereal, some bread and rolls (a little hard thou) no croissant- not even now and again. But it's a good stay. The minus to El Galeón is two fold. No.1 - Your views are of hillside with a couple of dilapidated buildings or the container port No.2 - The Hotel is situated at the top of a hill (quite a rise really), so any adventures into the main town area - about 0.4/0.5 miles would involve a hike back up to the hotel. A shame it's not at bottom of the hill, because parking in Santa Cruz is not an easy pastime. SO - you see the compromise - free safe parking 'v' the ease of wondering around the town.But overall it's very good if you have a car. hotelelgaleon, Director de Relaciones con Clientes at Hotel El Galeon, responded to this review Dear Kevincousins66First of all, we wanted to thank you for taking your time to write a positive review about your stay in our hotel. At Hotel el Galeón all the staff is very committed to achieving the maximum excellence in the services offered. To read that you left satisfied with their service is a huge motivation for all to keep improving everyday.Regarding to the croissant we took note of your enquiry and after reading your review we started to buy it, Regardingo to the neighbourour buildings, fortunately will be renovated in the nearly future.Once again, thank you for your excellent words. Your opinion is very important for us, and also for all the TripAdvisor readers, who definitely will be very thankful with such detailed review.We look forward to welcoming you again very soon :DKindest Regards!

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