Apartamentos La Penita

Recent Reviews: 1659

• User:Sun S

  Trip type: Family

  The place to be, staff are fantastic

  22 Apr 2026

  Been coming to these apartments for years now with family and friends. The layout is fantastic and the recent renovations to the bar area and reception are fantastic. Location is perfect and great for anyone with mobility issues. The new apartments are stunning we stayed in the refurbished apartment in April and it had sun loungers in the balcony which wa superb for us, roll out of bed and onto the lounger with breakfast lol, highly recommend you will be hard pushed to find better value for money, only thing missing is a heated pool for the cooler months :) Pedro Coll, Atención al cliente/recepción at La Penita Apartments, responded to this review Thank you very much for your wonderful review and for awarding us a 5 out of 5 overall rating, as well as perfect scores in value for money, rooms, location, cleanliness, service and sleep quality. We truly appreciate your loyalty and the fact that you have been visiting our apartments for many years with family and friends.We are delighted to hear that you enjoyed the layout of the complex, the recent renovations in the bar area and reception, and our excellent location, which many guests find ideal, especially for those with mobility considerations. It is also fantastic to know that you loved the refurbished apartment, particularly the sun loungers on the balcony, which made your stay even more relaxing.Your kind words about our fantastic staff mean a great deal to us, and we will be sure to share your comments with the entire team.Regarding your suggestion about having a heated pool during the cooler months, we appreciate your feedback. While this feature is not currently available, comments like yours help us evaluate future improvements that could further enhance our guests’ experience.Thank you once again for your continued trust and for recommending us so highly. We look forward to welcoming you back on your next visit.Customer Service Department

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• User:PGEDublin

  Trip type: Couples

  Two star apartments at four star prices

  19 Apr 2026

  I don't ordinarily post harsh reviews as it often easy to be over-critical.So, I'll start with the positives - lovely friendly staff and nice refurbished bar area. Beds are comfy and the fridge works fine. The kitchen is also well equipped apart from the toaster that was dangerous. The location is also superb and is what makes this a place to go to.We stayed in a one bed seaview apartment that cost just under €150.00 per night. It's not cheap but we did get a seaview.We're not picky customers (see my other reviews) but if I am paying four star prices, I expect at least a three star service. Therefore, I don't expect a dangerous toaster with a burnt chord (see photo). I don't expect electrical sockets to hang from the socket and I expect a shower that delivers more than five minutes of hot water. The bathroom looks like it hasn't been decorated since the 1990s with a mixer shower and shower curtain. It's also quite slippy so take care!In the living area, the small tv is on the other side of the room from the settee/extra bed. A tv is important as not everyone wants to venture out at night.In short, La Penita is a good place to stay but their prices don't reflect their facilities (apart from location). Management will point to the bar refurb which is nice but which really only puts them on a par with other apartments. There is no aircon, access uses physical keys (apart from rooms) which are all ok but are two star facilities.If you compare it to somewhere like the Gloria Izaro (which is €50.00 less per night and includes breakfast) it doesn't come close except for location.Finally, if you leave early before reception opens (like we did), you have a situation where you are asked to leave your key in a box. But then can't get out to the street as you have no key to open the gate! It's really simple things like that.We'll go back to that area of PDC but not to La Penita unless it really improves the service offering. Or reduces prices substantially to reflect its facilites (and that isn't happening!). Pedro Coll, Atención al cliente/recepción at La Penita Apartments, responded to this review Thank you very much for taking the time to share your detailed feedback and for rating your stay with us. We are pleased to hear that you appreciated our friendly staff, the refurbished bar area, the comfortable beds, the well‑equipped kitchen, and especially our excellent location, which is indeed one of the highlights for many of our guests.We also appreciate your positive comments regarding cleanliness, service, and the overall experience in the complex.Regarding the points you mentioned, we are sincerely sorry for the aspects that did not meet your expectations. We take note of your comments about the toaster, the electrical sockets, and the shower, and we will ensure that our maintenance team reviews these items promptly. Guest safety and comfort are always a priority for us.We also appreciate your observations about the bathroom and the layout of the living area. While some elements of the complex maintain their original style, we continuously work on improvements and refurbishments, as seen in the bar area, and your feedback helps us identify where further updates may be needed.Concerning the early check‑out procedure, we regret the inconvenience you experienced. We will review this process to ensure it is clearer and more comfortable for guests leaving before reception opens.Thank you again for sharing your thoughts with us. We value all feedback, both positive and constructive, as it helps us continue improving. We hope you enjoyed your time in Puerto del Carmen and would be pleased to welcome you back in the future should you decide to give us another opportunity.Kind regards,Customer Service

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• User:Aishling O

  Trip type: Family

  Excellent location, fantastic staff, spotless resort

  30 Mar 2026

  6 of us recently visited for 1 week. It was to celebrate my Mam's 75th birthday. From the moment we contacted to staff they went above and beyond to ensure Mam was accommodated in a room that suited her needs and enjoyed her stay. The complex is fantastic. The food and drink at the pool bar is very reasonably priced and delicious. The location is perfect. The beach is only a couple of minutes walk away and it is right beside all the bars and restraunts you could possibly want. This was our 3rd time to stay and mam's first but we are already planning our next trip. Can not recommend enough! Pedro Coll, Dueño at La Penita Apartments, responded to this review Thank you very much for taking the time to share such a wonderful review and for awarding us a perfect 5 out of 5. We are truly delighted to hear that you enjoyed your stay and that our excellent location, fantastic staff, and spotless resort contributed to a memorable holiday.It was a pleasure to welcome you and your family for such a special occasion as your mother’s 75th birthday. Our team is very happy to know that their efforts to ensure she had a comfortable and enjoyable stay were appreciated. Creating positive experiences for our guests is always our priority.We are also pleased to hear that you enjoyed the food and drinks at the pool bar, as well as our unbeatable location just a short walk from the beach and close to a wide variety of bars and restaurants.Knowing that this was your third stay with us—and that you are already planning your next visit—is the best compliment we could receive. Your recommendation means a great deal to us.Thank you once again for your trust and loyalty. We look forward to welcoming you back for another wonderful stay.Kind regards,Customer Service Department

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• User:kathleen h

  Trip type: Couples

  Another great stay

  19 Mar 2026

  Enjoyed our second stay at la penita staff are so friendly and helpful nothing is too much trouble lovely and clean has always , just a pity weather wasn't good but didn't spoil our holiday ,not too sure if I like the way different rooms are been priced now we had room 133 last time was 135 so just 2 doors down I like a high floor has can not sleep on ground floor apartment but this means have to pay extra for that which was never the case , would it put me off staying again ( don't think so unless find accommodation near by where I don't have to pay for high floor ) has I love la penita apartments but would have to way up cost difference really Pedro Coll, Dueño at La Penita Apartments, responded to this review Thank you very much for choosing to stay with us again and for sharing such a kind review. We’re delighted to hear that you enjoyed another great stay at La Peñita and that our friendly and helpful staff, along with the cleanliness and comfort of the apartments, contributed to a pleasant holiday. We’re also glad that, despite the weather, you were still able to enjoy your time with us.We appreciate your feedback regarding the room allocation and the new pricing structure. We understand that having a higher‑floor apartment is important for your comfort, and we’re sorry for any inconvenience this change may have caused. Room categories and pricing are now more detailed to give guests the option to choose exactly the type of apartment they prefer. Even so, we always do our best to accommodate requests whenever availability allows.Your loyalty and affection for La Peñita mean a lot to us. We truly hope this will not deter you from returning, and we would be very happy to welcome you back again. If you decide to stay with us in the future, please feel free to contact us directly — we will gladly assist you in finding the room type that best suits your needs. regards customer service

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• User:Coastal18216577993

  Trip type: Friends getaway

  Disappointed on this visit

  06 Mar 2026

  Bit of a let down this visit. I made this booking 11 months prior to our visit. Booked 2 apartments under category Pool or Solarium view and completed the request box at end of booking form for a ground floor apartment with walk-in shower due to disability/mobility issues. Full explanation of issues was given, including my fall on La Penita steps in May 2025 causing hospital stay for broken rib. However, when the categories were reorganised after my booking, whereby ground floor apartments could be specifically booked at an extra cost, apparently nobody from admin checked the special requests from clients on bookings prior to change over to new system. Two weeks before our arrival I emailed La Penita with our time of arrival and reminder of my request for ground floor with walk-in shower. (This procedure I have done for many visits). Reservations then informed me that both apartments booked had been allocated to middle floor which have an over the bath shower and that if I wanted ground floor I should have specifically booked that category even though it wasn’t available at the time of booking and that they were now booked up for our visit in January! I responded that my future 3 bookings had all been made specifically for ground floor but that this wasn’t available at time of booking and if I had been informed of change I would have willingly paid the extra charge. On the plus side from reception they did honour my request for assistance with luggage and sunbed on terraces. Very disappointed as middle floor apartments smaller than ground floor and quite dangerous for anyone with mobility issues to climb into the bath to use shower. Very slippy as no non-slip surface! We all love La Penita but have seen several comments on social media regarding the big rise in cost of accommodation. I paid 1338.24 euros in October 2024 and this year the cost will be 2153.73 euros, circa 55% increase. Whilst the new bar and reception areas plus the future solarium renovation and new supermarket are fantastic, the apartments themselves are very dated. Prices are now coming into 4 star price but unfortunately the apartments are still 2 star. It is with regret that I have had to be so negative on this review. The situation of La Penita is ideal and overall the staff have been fantastic - I would usually give a positive report and recommend. Myself, friends and family all love returning here several times a year, although for one visit per year we now go to Fayna with family as La Penita do not have any 2 bedroom apartments to cater for a family of 2 adults and 2 children. We are all looking forward to our visit in April and being accommodated ground floor with walk-in shower (NO BATH). Pedro Coll, Dueño at La Penita Apartments, responded to this review Thank you very much for taking the time to share such a detailed review of your recent stay. We truly appreciate your loyalty to La Peñita over the years, and we are sincerely sorry to read that this visit did not meet your expectations, especially considering the advance planning and the specific needs you communicated.First of all, we would like to thank you for highlighting the positive aspects of your stay, such as the helpful assistance from our reception team with your luggage and sunbed. We are also grateful for your kind words about our staff and the improvements made in the bar, reception area, and upcoming renovations.Regarding the issue with your apartment allocation, we fully understand your disappointment. Your request for a ground‑floor apartment with a walk‑in shower was clearly important due to your mobility needs, and we regret that the reorganisation of categories in our booking system affected your original reservation. It is true that the new system allows guests to book specific categories directly, but we acknowledge that requests made before this change should have been reviewed with greater care. We apologise for the inconvenience this caused and for the stress it added to your stay.We also take note of your comments about the depth of the bath and the lack of a non‑slip surface. Safety and comfort are priorities for us, and your feedback will be shared with the relevant departments to evaluate improvements.Concerning the increase in accommodation prices, we understand your concern. The recent renovations and upcoming improvements aim to enhance the overall guest experience, but we recognise that the apartments themselves are still in the process of being updated. Your perspective is valuable, and we will continue working to ensure that the quality offered aligns with the price.Despite the issues you encountered, we are truly grateful for your continued trust in us and for your kind words about our staff and the location of the complex. It means a great deal to know that you, your friends, and your family enjoy returning to La Peñita several times a year.We look forward to welcoming you again in April and ensuring that you are comfortably accommodated on the ground floor with a walk‑in shower, as requested.Kind regards,Customer Service Department

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