Barcelo Lanzarote Royal Level

Recent Reviews: 1046

• User:charlotte s

  Trip type: Family

  Royal level needs to be managed properly

  26 May 2026

  This is my 3rd stay at the Royal Level, and unfortunately some things have gone down hill which seriously need addressing, as it is impacting the experience for the guests. This is not a cheap hotel to stay in, and it’s extremely insulting that non royal level guests are obtaining access to the private pool and bar because the gates to the pool are no longer working with the wristband. Every day we saw guests sneak in through the top gate as they can just lean over to access the handle. They had not paid for royal level, and other guests had to inform the bar staff or life guards to remove them due to the shortage of sun beds with it being school holidays and therefore very busy. There is also a major problem with the top gate of the royal level pool in the mornings when guests are queueing for sun beds. As it was school holidays, a queue formed every day at 8:30am ready for the pool opening at 9am. However some guests were sneaking in from the top gate to secure sun beds prior to 9am, and this was not addressed once which is extremely unfair. This should not be allowed, and their towels should have been removed. I stayed in room 2308 and paid nearly €100 purely to select the room, which I find disappointing. I had my 2 small children with me (aged 1 and 6) and there was bird faeces all over our balcony chairs, sun bed and table. It took until day 5 for this to be addressed, which is extremely unsanitary with small children. We paid a lot of money for this room and couldn’t use the balcony due to the large amounts of bird faeces. I sent photos to the guest services team who then sent a cleaning team to my room. We also had a morning without any water which was seriously bad timing, as we were going on a full day trip to see the volcano and could not shower. The food has gone down hill, almost every night there is steak or fish on the grill and a real abundance of white meat. The steak is extremely tough, and almost inedible. Most of the staff are excellent and the drinks package is great, but the issues at the royal level pool really do need to be addressed otherwise there is no incentive to pay the upgrade. As frequent returning guests we were extremely frustrated on this visit, we shouldn’t have to file reports every day about non royal level guests accessing the pool without challenge, or half board guests being served drinks for free. The royal level pool desperately needs a ramp installing. We have a pushchair for our baby, as did many other guests, but the entire pool is stairs only which is impractical. Each time we stay we’re advised that our comments regarding this have been noted, but it is never changed. It was also disappointing to see there is no sax player anymore. This was previously a highlight, but now there is magicians or aerobics. There needs to be a serious improvement in how royal level is managed. It’s not acceptable for so many guests to sneak in unchallenged because the gates are broken, or for half board guests to be served drinks and not charged. Please either fix the gates, or have someone frequently patrolling the pool to check wristbands. It is not fair for the bar staff or life guards to have to do this. Based on this experience, I am unsure if I will return again which makes me feel very sad as I previously adored this hotel.

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• User:trilad

  Trip type:

  A fantastic week

  25 May 2026

  We have just returned from this great hotel, a holiday of rest and exercise..... We will most certainly return, the upgrade to the royal level was money well spent. Hotel- cmanager, Owner at Barcelo Lanzarote Royal Level, responded to this review Dear Guest,Thank you for this great feedback.We’re thrilled your Royal Level upgrade 🌟 your stay with the perfect balance of relaxation and active moments. Knowing every detail contributed to your fantastic week is what motivates our team daily.We look forward to welcoming you back. Best regards,Guest Experience Manager

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• User:DLCP64

  Trip type:

  Wonderful May vacation

  17 May 2026

  My husband and I stayed 11 to 18 May 2026. The hotel and room was maintained to a high level of cleanliness. The Royal Level restaurant offered an array of excellent cuisine. The staff were all very polite and friendly. Whilst we didn’t use the facilities there was on site a gym and Olympic size swimming pool, in addition to a selection of other pools, which my husband enjoyed making use of. There is even a spa on site. Would highly recommend and would stay again. Hotel- cmanager, Owner at Barcelo Lanzarote Royal Level, responded to this review Dear Guest,Thank you for your positive review.We are thrilled to hear your stay with us was so enjoyable. Maintaining high standards of cleanliness throughout our hotel and rooms is a priority, and we are delighted this contributed to your comfort. Our Royal Level restaurant team takes great pride in crafting diverse and delicious dishes, so it’s wonderful to know you appreciated the culinary offerings.Your kind words about our polite and friendly staff mean a lot, as they strive to ensure every guest feels welcomed. We are also glad your husband enjoyed the Olympic-size pool and other aquatic facilities, which are designed to cater to both relaxation and active pursuits. Though you didn’t explore the gym or spa this time, we hope they might be part of a future visit.It’s rewarding to know our beachside location and comprehensive services met all your expectations, as reflected in your perfect ratings across every category. Your recommendation is the highest compliment we could receive.We look forward to seeing you in the future.Kind regards,Guest Experience Manager

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• User:Tourist499446

  Trip type:

  The Best Holiday

  17 May 2026

  I have stayed at a Barcelo Hotel before but this was fabulous from begining to end where the staff made us feel that we mattered from when we arrived right up until we left. The amenities were fabulous but the choices of things to do made it better and we barely left the hotel and didn't want to. A good hotel is fine but here the staff made the experience fabulous and I will be back Hotel- cmanager, Owner at Barcelo Lanzarote Royal Level, responded to this review Dear Guest, Thank you for this glowing review.We are delighted our team's attentive service from arrival to departure helped create such a memorable stay. Their dedication to making every moment special reflects our commitment to genuine hospitality.It is wonderful to hear our facilities and variety of activities kept you engaged throughout your visit. From our exclusive dining experiences to the Olympic-sized swimming pool and sports offerings, we aim to provide everything needed for a fulfilling retreat without leaving the resort.We look forward to seeing you again in the future. Best wishes,Guest Experience Manager

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• User:e28282

  Trip type: Couples

  Ignore negative reviews and visit!

  16 May 2026

  We recently stayed here for 8 nights, it was our first time visiting the hotel and the barcelo chain in general. The staff are faultless from the moment we arrived they were helpful, pleasant and very attentive. We had everything explained to us at check in and any questions we had along the way were politely answered by the royal level reception. Breakfast is good with a range of choices from healthy to sugary treats - you can also get eggs and pancakes made to order by the chef. Lunch time is great as you can eat at the buffet or order from a poolside menu which included a range of options. In addition to this there’s also a snack bar where you can grab salads/ sandwiches etc if you’re on the go which is very helpful! Dinner options change every night normally by theme we found this a nice touch as it wasn’t repetitive. Food quality was good in general however as others have mentioned the meat could be cooked a little better (sometimes overcooked and dry). However i don’t blame the chefs as i know a lot of people complain over undercooked meat so it may be a way to avoid it? We found the building very modern, clean and pleasant particularly our room. It was very cosy and spacious and had everything you could need! The app is very useful as you can request amenities/room service and refills for bathroom etc easily. The pool areas were great and we particularly liked the royal area which was more relaxed and private. There’s a massive choice of drinks alcoholic and non alchoholic which are always made to a high standard. Special mention to Alec our barman who remembered our orders and gave us amazing service throughout the stay. My partner organised a lovely suprise for my birthday which was carried out efficiently and perfectly by the entertainment team. They also deliver you a card, alchohol and chocolates off their own back which is a lovely touch. Really can’t fault this hotel and its location as it’s close to beaches and shops. Ignore the negative reviews as we would have been upset to have missed out visiting here! Hotel- cmanager, Owner at Barcelo Lanzarote Royal Level, responded to this review Dear Guest,Thank you for sharing this positive rating.We sincerely regret that part of your dining experience did not fully meet your expectations. Our culinary team strives to balance quality and safety, and we will certainly review your observations to ensure we meet all preferences.It’s wonderful to know you appreciated our staff’s attentiveness, the variety of your Royal Level accommodations, and the convenience of our app. Your kind words about Alec’s personalized service and the thoughtful birthday arrangements will be shared with the team. We’re delighted you enjoyed the poolside relaxation and our location near local attractions, which complements the tranquility we aim to provide.We look forward to welcoming you back on a future trip.Best regards,Guest Experience Manager

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