Dreams Lanzarote Playa Dorada Resort & Spa

Recent Reviews: 8303

• User:mountainstew

  Trip type: Family

  Enjoyable stay

  28 May 2026

  My wife, our young son and I stayed at Dreams Playa Dorada Resort & Spa in May on an all-inclusive basis. We chose not to upgrade to the Preferred Club, which in hindsight felt like the right decision—but more on that later.We arrived at around 9pm after a pre-booked airport transfer and were warmly welcomed at reception with a glass of cava and cold towels—very much appreciated after a long day of travelling. Our bags were taken to the room by a porter, and despite the late hour, we were still able to grab dinner at the World Café buffet just before closing, which was a great touch. We caught a bit of the evening entertainment with a couple of drinks before heading to our room, where a cot had already been prepared for our toddler—another thoughtful detail that made settling in easy.During our stay, we split our time between the pool and the beach, which is just a short stroll away. We also booked a couple of excursions through the hotel’s Guest Experience team (dolphin watching and the Grand Tour), both of which were enjoyable and well organised.What we loved:The standout feature of this hotel is undoubtedly the staff. Every single person we interacted with was friendly, welcoming and genuinely great with our son. Special thanks to Agnes, Kelly, Andrea, Aziz, Sandra, Marta and many others whose names we didn’t catch.Our room was clean and well maintained, with a minibar topped up daily (including crisps, which was a nice bonus). We also received complimentary chocolates and Prosecco for our anniversary, which was a lovely gesture.For families, the hotel ticks a lot of boxes. There’s a children’s disco every night, a soft play area, and a separate pool with water slides. The animation team were excellent, putting on daily activities like cocktail making, axe throwing and water polo—special mention to Roman for making these sessions fun and engaging.Other highlights included:Plenty of available sunbeds at any time of dayGenerous drink measures (proper pints and strong cocktails!)Coco Café for great coffee, cakes and even a decent Irish whiskeyEasy access to a nearby beachWell-organised excursionsAreas for improvement:The biggest downside for us was the way the Preferred Club is set up. It feels quite segregating, with non-members restricted from certain areas and experiences. For example, you can only access à la carte restaurants for lunch between 3–5pm unless you upgrade—which isn’t really “lunch.” There are also exclusive pools (including a swim-up bar) and a private lounge that standard guests can’t use.We had considered upgrading during our stay, but at €80 per night (around €800 for our trip), it felt overpriced for what you get. From what we understand, the rooms aren’t significantly better either, so it’s hard to justify the cost.Another frustration as a family travelling with a young child was the lunch timing. Lunch service in the World Cafe Buffet starting at 1pm doesn’t feel particularly inclusive for families with small children, who are often ready to eat earlier. A 12pm start would have been much more practical and family-friendly.The à la carte dining was another disappointment. Not all restaurants were open, and the Asian one we tried fell short—food was overly salty and lacked authenticity (our Pad Thai was essentially noodles drenched in soy sauce).The World Café buffet, while decent at times, became repetitive and food was often lukewarm. On the plus side, the staff were attentive and always kept the drinks flowing.Evening entertainment was also fairly average and quite short, typically lasting around an hour starting at 9:30pm.Overall:We had a really enjoyable holiday, largely thanks to the fantastic staff and family-friendly atmosphere. However, it doesn’t quite hit 5-star standards in our opinion—it’s more of a very good 4-star resort.Would we return? Unlikely but then again my wife and I prefer to always travel to new places for each holiday.Would I recommend this hotel for families? Yes, definitely—but just don’t expect 5*.

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• User:keithbL5580BG

  Trip type: Family

  Good enough for us

  25 May 2026

  ProsGreat locationGood valueLovely adult pool and swim up barNice modern roomBreakfast for club guests was very nice. Main restaurant was a bit of a zoo. ConsRoom not largeLounge is dated and food offering was basic and gets messy / very ugly after a couple of hoursVery poor juice selection at breakfast, this new type of syrupy sweet stuff from machines you see in some hotels We were a group of friends so location and cleanliness were key as we were out a lot. Ticked our boxes. Hesperia Playa Dorada, Atención al cliente/recepción at Dreams Lanzarote Playa Dorada Resort & Spa, responded to this review Dear keithbL5580BG,We sincerely appreciate you taking the time to share your experience, and we are delighted to know that important aspects such as our location, cleanliness, value for money, and facilities contributed positively to your stay. We are especially pleased that you enjoyed the adults-only pool, the swim-up bar, and the comfort of our modern rooms.We also thank you for your constructive comments, as they help us continue improving every detail of the experience we offer our guests. Regarding the main restaurant, we would like to point out that during peak hours the atmosphere can feel more lively due to the high number of guests enjoying our dining services at the same time. Nevertheless, our team works continuously to maintain replenishment, order, and service quality throughout opening hours.With regard to the lounge and the food selection available there, we appreciate your observations, although we would like to highlight that the offering is designed to complement our guests’ experience throughout the day, catering to different tastes and preferences.As for the juice selection at breakfast, we are sorry to hear that it did not meet your expectations. We truly value this type of feedback, as it allows us to review and continue enhancing the variety and quality of the products we provide.We are particularly pleased to know that, while travelling as a group and spending much of your time outside the hotel, you found our facilities comfortable, clean, and conveniently located, successfully meeting your main expectations.We look forward to welcoming you again in the future and providing you with another enjoyable experience.Kind regards.Sincerely,Guest Experience.

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• User:Tracy D

  Trip type: Couples

  Great experience but not what we thought we were getting.

  25 May 2026

  We booked this hotel in January after reading the reveiws that were outstanding. One of the pluses for this hotel was that it included the a le carte restaurants and a great review on the casino night. On arrival at the hotel we were told that the restaurants were charged for with 20% discount for preferred club, which we were. The hotel itself and staff did not disappoint and when having a mishap at dinner one evening, the staff swiftly intervened and sent my clothes to the laundry. I also received a kind letter and glass of sparkle. The hotel was under a rebranding while we were there and names on rooms were being changed to grand from preferred. After speaking to another guest who visits yearly she also said she was disappointed with the withdrawal of the restaurant use and casino evening. Despite this, if it is your first time you will not be disappointed with the hotel and service. We would definitely return but just with a different expectation. All the extra little perks were really lovely, sparkle on arrival while checking in, turn down service every night, mini bar restocked daily. Just unfortunate we booked before the rebrand on reveiws and has now changed. Hesperia Playa Dorada, Atención al cliente/recepción at Dreams Lanzarote Playa Dorada Resort & Spa, responded to this review Dear 19967RNtracyd,We sincerely appreciate you taking the time to share your experience and, especially, your kind words towards our team, the service received, and the attentions provided throughout your stay. We are delighted to know that you enjoyed details such as the daily replenished minibar, the evening turndown service, and the personalized attention from our staff.We regret any misunderstanding regarding the dining offer. We would like to clarify that the half-board package includes access to our buffet restaurant and that the conditions and services associated with this board basis have remained unchanged. Furthermore, although the hotel has undergone an image update, we would like to reassure our guests that the quality of service, the experience offered, and the attention provided continue to reflect the same standards that have always defined us. Nevertheless, as a courtesy for guests who prefer not to use the buffet restaurant, we offer the opportunity to dine in our à la carte restaurants with an exclusive 20% discount as part of the additional benefits of the experience.Regarding the casino night, we would like to mention that it forms part of the hotel’s entertainment programme, which is regularly refreshed and updated with different themes and shows in order to provide varied experiences for our guests throughout their stay.We are especially pleased to know that the prompt response from our team following the incident during dinner was appreciated and that you were able to perceive our commitment to guest wellbeing and satisfaction.We greatly value your comments, as they help us continue improving and ensuring that every stay is memorable. It would be a true pleasure to welcome you again in the future and provide you with another experience that meets your expectations.Sincerely,Guest Experience.

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• User:Sandra B

  Trip type: Couples

  Highly recommend

  25 May 2026

  This is the second time we stayed in Dreams. The location is fantastic, easy access to the beach, the marina and shops and bars. The hotel is spotless, the entertainment is great. The staff in this hotel are amazing, everyone from reception to room service, cleaning and bar staff, they are all so friendly and helpful. Plenty of sunbeds, and I would recommend the balanise beds for a treat. We will definitely be back. Hesperia Playa Dorada, Atención al cliente/recepción at Dreams Lanzarote Playa Dorada Resort & Spa, responded to this review Dear SandraB996,We sincerely thank you for taking the time to share your experience following your second stay with us at Dreams.We are truly delighted to hear that the hotel’s location, with its easy access to the beach, the marina, and nearby shops and bars, once again contributed to an enjoyable stay. We are also pleased that you appreciated the cleanliness of our facilities and the quality of the entertainment provided.It is especially rewarding to receive your kind words about our team. We are very proud to know that everyone, from reception to room service, housekeeping, and the bar staff, contributed with their friendliness and helpfulness to making your stay a pleasant one.We also appreciate your comments regarding the availability of sunbeds and your recommendation of the Balinese beds, as well as your intention to return, which motivates us to continue delivering the highest level of service.It will be a true pleasure to welcome you back in the future.Sincerely,Guest Experience.

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• User:972felicityw

  Trip type:

  Super hotel in great location

  25 May 2026

  Great location quite close to Rubicon marina and a lovely coastal walk Super efficient check in Clean rooms and bedding Lots of towels and they will change daily if needed Turn down evening service with a chocolate Super friendly staff all helpfulGreat value - went half board in preferred clubGood buffet for breakfast and dinner with lots of vegetarian choices for meWe didn’t go to any live shows so can’t commentGreat gym Hesperia Playa Dorada, Atención al cliente/recepción at Dreams Lanzarote Playa Dorada Resort & Spa, responded to this review Dear 972felicityw,We sincerely thank you for taking the time to share your experience with us.We are pleased to know that the hotel’s location, close to Rubicón Marina and its beautiful coastal promenade, contributed positively to your stay. We are also glad that you found the check-in process efficient and appreciated the cleanliness of the rooms, the comfort of the bedding, and the availability of plenty of towels with daily replacement when required.We also truly appreciate your kind comments regarding our team, whose friendliness and willingness to assist are a fundamental part of our service.It is a pleasure to hear that you enjoyed our dining offer, both at breakfast and dinner, especially the variety of vegetarian options available, as well as the good value for money of your half-board stay in the Preferred Club.We also take note of your comment regarding the evening turndown service, as all guest feedback is valuable in helping us continue to improve.We are equally pleased that you were able to enjoy our sports facilities, such as the gym, which you kindly mention positively.It will be a pleasure to welcome you back in the future.Kind regards,Guest Experience.

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