H10 White Suites

Recent Reviews: 5589

• User:794andyh

  Trip type: Couples

  Excellent, clean & tidy and short walk to beach & promenade. Handy shop across the road that sells almost everything

  29 May 2026

  Clean & tidy hotel, our room (213) could do with some general maintenance, suitcase stand was broken and just pushed back together instead of repaired properly and all the plug sockets were loose and came away from the wall.Hairdryer on bathroom wall was very temperamental and that also came away from the wall.Jacuzzi around pool area didn’t work properly as the jets didn’t work so it was just a hot tub.Evening entertainment was held around pool bar area and because of the wind in the evening you had to sit inside which only held around 30 people on rows of chairs.Daytime entertainment was ok but only on for 1 hour, some light music around pool area would’ve been nice as at times it was deadly quiet.Food was excellent, especially the Italian restaurant which was waiter service.Sunbeds were reserved early but there was always some available throughout the dayStaff very helpful and friendly

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• User:Bernie R

  Trip type: Couples

  Great location

  28 May 2026

  Overall an excellent experience. A relaxing and relaxed atmosphere throughout.Staff are excellent and all have a “can do” attitude.Food was always well prepared and tasty.

• User:David J

  Trip type: Couples

  Lovely stay

  22 May 2026

  Having arrived late on the Friday evening we were met by very friendly staff at the reception. After a quick and easy check in which included an offer of a welcome drink we were offered a cold buffet if we needed to eat. Having found our suite we found it to be clean, spacious,very well equipped with a very good variety of toiletries. There was also a bottle of cava and box of chocolates and a stocked fridge. On the first morning we explored the grounds which were very well kept and found the hotel very easy to navigate. We found the breakfast, lunch and evening buffet meals variation very good everything well cooked and presented. Excellent selection of premium drinks were available at both bars and staff at these bars were always pleasant, polite and friendly. Always plenty of sun loungers available around a very well kept pool area. Location of hotel is perfect for an easy walk down to the prom which lead you to both marinas with plenty of shops, bars and restaurants and some lovely beaches. Market is open at Rubicon marina on Saturday and Wednesday which is worth a visit. We found all the staff a credit to the hotel. Another nice touch was during our stay it was my birthday and a member of staff delivered a chilled bottle of cava with a box of chocolates and best wishes. We really enjoyed our stay and hope to return soon. Sofía Montejano, Guest Services / Front Office at H10 White Suites - Adults Only, responded to this review Dear David J,Thank you so much for choosing to stay with us and for sharing such a detailed and wonderful review of your recent experience.We are absolutely delighted to hear that from the moment of your late arrival, our reception team made you feel welcome and well-cared for. It is fantastic to know that you enjoyed the comfort and amenities of your suite, the quality and variety of our culinary offerings, and our premium beverage selection.Most importantly, we are thrilled that we could contribute to your birthday celebrations with our special amenity; creating memorable moments for our guests is always our ultimate goal. Your high praise for our entire team, describing them as a credit to the hotel, has been proudly shared with everyone.It was an absolute pleasure having you and your family as our guests, and we look forward to welcoming you back for another exceptional stay in the near future.Kind regards,Jhoan LemaGuest Relations

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• User:Phil D

  Trip type: Family

  Don’t fall for the pool view scam

  20 May 2026

  Booked this hotel through Jet2holidays and paid for a pool view room upgrade, as you can see from the pictures, you cannot see the pool from the majority of the rooms starting 1xx. In fact there are very few ground floor rooms that have an actual view of the pool so don’t get ripped off.Front of house staff are very dismissive of any questions and when we checked in we felt like we were such an inconvenience to the staff.Rooms are dated and could do with a bit of a refresh.Only positive was the food and service in the dolce vita restaurant which was outstanding compared to the bland and repetitive offerings in the main restaurant.Hotel caters for an older client demographic, so avoid unless you are looking for a care home vibe. Sofía Montejano, Guest Services / Front Office at H10 White Suites - Adults Only, responded to this review Dear T7105UOphild,Thank you for taking the time to share your feedback. We genuinely value all guest comments as they help us maintain our standards.Regarding your room, we are sorry the view did not meet your expectations. All our "Pool View" rooms are oriented toward the pool area; however, perspectives can vary depending on the specific location within the block. We have no record of this being mentioned during your stay; had we known, we would have been happy to explore a room change, subject to availability, to find a view more to your personal liking.Furthermore, while we respect your perspective, we must politely disagree with your comments regarding our reception team. We take great pride in our staff, and as seen in the majority of our guest reviews, they are frequently praised for their kindness and dedicated service. We regret that you felt otherwise on this occasion.On a positive note, we are delighted that you enjoyed the "outstanding" food and service at our Dolce Vita Restaurant. We will certainly share your compliments with the culinary team.Thank you again for your visit.Kind regards,Jhoan LemaGuest Relations

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• User:Alisha R

  Trip type: Couples

  Ruined Holiday

  17 May 2026

  Dirty Room - see picsCockroaches Paid £168 Euro’s for upgraded pool view room and I didn’t get the pool view room or my money backUpset stomach Smoking area outside our roomBland foodPoor management Sofía Montejano, Guest Services / Front Office at H10 White Suites - Adults Only, responded to this review Dear Alisha R, Thank you for taking the time to share your review. We would like to clarify that you were accommodated in a Pool View Room category and all the change options offered by our team were declined by your side. Regarding cleanliness, our team addressed and resolved the initial room condition with you directly. Following that, our records show that subsequent daily cleaning services were declined from your side. We maintain strict hygiene standards to ensure a comfortable environment for all our guests. While we always regret when a guest leaves unhappy, we must gently address the nature of our interactions during your stay. Our team strives to remain professional, patient, and helpful at all times, and we expect a baseline of mutual respect towards our staff. Despite our continuous efforts to provide solutions to each issue raised, it became increasingly difficult to find a resolution that met your expectations. Best regards, Gonzalo Massaguer Herreras | Assistant Manager

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