Hotel & Restaurant Palacio Ico Lanzarote

Recent Reviews: 979

• User:ShaneMcDonald

  Trip type: Solo travel

  I would certainly return to this great hotel

  04 Nov 2025

  I stayed here as I was working in the area and my company booked the room for me. The location is somewhat out of the way but I had a car so it was ok. The hotel has really Beautiful rooms with comfortable air conditioning and a nice feel about the hotel. It was very conducive to working , as it had a very calm feel about the hotel both in the rooms and also the public areas. Some good amenities in the hotel and the staff are wonderful.

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• User:Kevin C

  Trip type: Couples

  Great Experience

  22 Jul 2025

  My wife and I stayed at this hotel this past weekend from Friday through Monday morning. I will say, the negative recent reviews stating things like "beware of the Double Tree in Bristol" and that "Manager XXX was terrible", was not the experience that my wife and I had. The front desk staff could not be any more accommodating and pleasant, no matter what time we approached with questions or needs. The hospitality staff were awesome (including Nancy in the restaurant), as well as any of the other staff that we interacted with at the location. Our floor was super quiet, even though the hotel was booked to capacity for multiple weddings and parties the weekend we were there. Even with the number of people at the location, we barely heard anything from our room on the 6th floor. The other facilities in the area, including the pool and fitness center, were always clean and well-maintained. If my wife and I are in the area again, we will certainly stay at this location.

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• User:sreyes221

  Trip type: Family

  Good option if you find yourself in Bristol!

  09 Jun 2025

  Stayed here again over Memorial Day weekend. Clean, has parking and close to my family. Pool looked like it had algae and when I asked the front desk staff I was told levels were good, but the pool was visibly green. Sure enough the next day, it was shutdown. Hot tub felt nice and warm. They have an overpriced restaurant with a breakfast Buffett on site (basically continental breakfast that is free in other hotels costs $18 for adults and $7 for kids). Not bad for a day but wouldn’t recommend to eat there throughout your stay. It was mediocre in taste and honestly not worth the price- I understand charging but the options offered weren’t good. Rooms were clean and overall staff was good.

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• User:m k

  Trip type: Solo travel

  Worst experience of my life!!

  21 May 2025

  Worst experience of my life. Manager John Yokubinas is an extremely rude, horrible person who doesn't have a clue how to do his job! Due to my interactions with him solely, I will NEVER stay at a Hilton Hotel again! He should be fired! I attempted to advise the company of his putrid behavior, and received the runaround. Obviously the company approves of this horrible behavior, since there is no way to notify anyone above this incompetent induvial, regarding his actions.

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• User:Seaside60613087228

  Trip type: Business

  Miserable Front Desk Worker!!

  08 Jan 2025

  Checked in on 1.6.25 late afternoon. Women at desk was miserable. As a Diamond member she was the worst I have seen in a hotel so far. Dont bother to smile or take 1 sec to explain layout of hotel rude is an understatement. She worked again evening of 1.8.25 same attitude miserable. I was scheduled to stay here 5 more weeks over next 2 months I had my reservations changed to another hotel!

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