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Neptuno Suites

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Neptuno Suites

locationCosta Teguise, Lanzarote

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About Neptuno SuitesAbout Neptuno Suites

Location

This apartment complex lies directly beside the sea, and is only a few minutes on foot from a small sandy bathing cove. A range of restaurants, bars, and diverse shops can all be found in the surrounding area, and the nearest public transport stop is located some 800 m from the complex.

Facility

Guests can enjoy the pleasant ambience of one of the 42 apartments. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The apartment hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Everyday necessities can be purchased at the supermarket. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. The rooms have a queen-size bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. For self-catering guests, there is a well-equipped kitchenette with a refrigerator, stovetop, microwave, tea/coffee station and oven. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and a telephone are provided. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A terrace with sun loungers and parasols is available. Refreshing drinks are served at the poolside snack bar. The apartment hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, fishing and horse riding. Water sports enthusiasts can enjoy windsurfing, snorkelling and diving. Guests can enjoy a wide range of indoor sports, including a gym, billiards, darts, bowling and yoga. A spa, massage treatments and solarium are available in the wellness area.

Meals

Dining facilities include a restaurant, a café and a bar. Half board can be booked. Breakfast and dinner are served every day.

Payment

The hotel accepts the following credit cards: VISA and MasterCard.

Amenities at Neptuno Suites Amenities at Neptuno Suites

  • Facilities

    • -

      Air conditioning

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      Bar(s)

    • -

      Bicycle Hire

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      Café

    • -

      Car Park

    • -

      Disability-friendly

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      Hairdresser

    • -

      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Medical Assistance

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      Pets

    • -

      Restaurant(s)

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      Room Service

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      Small supermarket

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      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Half Board

  • Sport/Entertainment

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      Billiards/Snooker

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      Bowling

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      Darts

    • -

      Diving

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      Horse Riding

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      Indoor Pool

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Tanning Studio/Solarium

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Restaurants

10 m

Sea

15 m

Beach

15 m

Bars / Pubs

50 m

Public Transport

100 m

Nightclub

100 m

Bus Station

800 m

Golf Course

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

197

Very Good

110

Average

41

Poor

18

Terrible

20

Recent Reviews: 386

  • User:evelynsS2788BT

    Trip type: Couples

    Disappointing

    rating15 Mar 2026

    Hotel needs a good overhaul its very dated and grubby . Horrid smell in the bathroom from the drains . Booked a sea view but got a brick wall . complained but got told hotel was full . balcony was dirty and so was the furniture . Bar was only open one day of our 5 night stay . Not worth the money stay elsewhere . lara salces, Atención al cliente/recepción at Neptuno Suites, responded to this review Dear EvelynsS2788BT, thank you for leaving your comment. Kind regards.

  • User:lucyrae

    Trip type: Couples

    Very tired

    rating14 Jan 2026

    Right then here goes Stayed here Christmas Eve till Jan 7th 2025 on arrival all looks ok until we were given our room 317 top floor no lift partner 76 years old myself bk complications walking into block paint falling of walls all debris all over carpet we get in the room ok clean but very tired microwave old as me plug hanging of wall to fridge no heating as it was very chilli of a night went down to ask for a heater she said sorry I can only give u a extra blanket well not good when u have to use that blanket when watching tv at night too in front room bathroom was ok no sun on balcony what so ever pool area clean no probs with beds to bathe pool not heated and only main bit of pool full rest no water we asked to be moved but apparently full so had to stay put location perfect for us as we love the main square and abbey rd pub and the venue our main pub is the blue bell love Katie who works their she’s great oh and if u need a heater ask in their the loan one for a tenor a week which we did after and room was warm again apart from that I’ll never self cater again put me right off lara salces, Atención al cliente/recepción at Neptuno Suites, responded to this review Dear Lucyrae, we are very sorry for your feelings regarding the hotel. In any case, if you were unhappy with the apartment or the area, they could have moved you to another area for your satisfaction if you had requested it at reception. We are very sorry that you did not appreciate when you made the reservation that the hotel does not have an elevator and there was no request regarding your preferences. Regarding the cold, we are very sorry, the weather has changed and Lanzarote has recorded the lowest temperatures of all the Canary Islands in recent months, which is not normal. Next time, ask if you can use a personal heater, as it's not allowed by law due to the risk of fire. Not all of our apartments have air conditioning with heating. Apartments with side views, such as apartment 317, only have air conditioning, while our Suites, sea view apartments, and Premium apartments do have air conditioning with heating. We wish you all the best. Kind regards.

  • User:sara0674

    Trip type: Couples

    Tired in need of maintenance

    rating01 Jan 2026

    Tired apartments, great location great view. Staff are very nice and friendly. Tatty and in need of maintenance. Very quiet . Bed was uncomfortable and shower was inconsistent . Glad I tried and only stayed 2 nights . Wouldn’t return lara salces, Atención al cliente/recepción at Neptuno Suites, responded to this review Dear Sara0674, thank you for valuing your experience. We are pleased to know that you enjoyed our location and staff. Thank you for mentioning our peace and quiet and we are very sorry that you do not wish to stay with us again. We encourage you to check back with us in the future as there is a renovation project underway. We wish you a happy new year 2026. Kind regards.

  • User:Douglas K

    Trip type: Couples

    Smell.

    rating22 Nov 2025

    We booked this last minute as our original apartment we booked cancelled on us . I checked trip advisor...someone did mention smells. I'll get back to that.So we booked the Neptuno suites.For location it's amazing, at the rocky beach area, our Room 307 we could see the ships, cruise ships go by. Huge balcony but no loungers on them. Staff are nice, cleaners work hard. There is NO elevator so humping up 2 cases ro 307 was not a joy. The stairs are well worn, the carpet is grubby. Then the room...1st thing that hit us was the smell, an acrid, damp smell...coming from the toilet, later I found it it's from the sky light , in the bathroom & the damp around it...photo in comments.There are basic, enough for 2 utilities. Room safe. Air con...we didn't use as Breezy Teguise had a storm & awful weather when we were there. 1st ever holiday i got a cold on. The bed room is small, awful pillows, we used cushions from couch to prop us. There isn't a lot of storage for 2 people, 2 weeks clothes. Over all the room needed a huge updating, damp fixed and general decorating.Not the worst I have been in but not the best.For the price we paid we have had much better, up to date apartments in Greece, in summer , for less. & sunloungers on our balcony. The staff at reception took on board we hadn't had WIFI for 3 days & gave us an iron when asked for one. ( something that was described as in the room ) Its a well appointed place, pity about the room& general astetic look of the room. AND THAT SMELL. lara salces, Atención al cliente/recepción at Neptuno Suites, responded to this review Dear Douglas K, thank you for sharing your experience with us, and we are very sorry that we did not exceed your expectations. We are pleased to know that you were satisfied with our reception and cleaning staff and that you appreciate the work done by the cleaning staff. We are very sorry for your dissatisfaction regarding the elevator issue, but our descriptions clearly state that we do not offer that service. We are very sorry for your rating compared to other places in the world, but Neptuno Suites is on the beachfront and has a two-star rating. We wish you a Merry Christmas and all the best. Kind regards.

  • User:Kirsten H

    Trip type: Couples

    Location, location, location.

    rating04 Oct 2025

    We have stayed at Neptuno Suites three times now. The staff are always very welcoming, friendly and helpful. The main building and apartments are clean and of good size, although it all does need refreshing. Cooking facilities are sufficient, two ring induction hob, kettle, toaster and a full size fridge. Utensils are often missing so, if you have one that you particularly like to use, it’s best to take your own. The local shops do stock all that you may need though. The proximity to the sea, on two sides, gives gorgeous views and easy access to all of the main beaches in Costa Teguise. The balconies of the sea view apartments are wonderful places to relax to the sound of the waves. We go to CT mainly for the SCUBA diving and our favourite dive centre, Native, is just across the road from the apartments. We’ve not used the restaurant, so cannot comment on the food. There are several supermarkets and restaurants in easy walking distance to the apartments too. Would definitely stay again. lara salces, Atención al cliente/recepción at Neptuno Suites, responded to this review Dear Kirsten, thank you so much for writing your review from your recent stay among us at Neptuno Suites. We are happy to read that you spent some enjoyable days here at the complex and discovering Costa Teguise. We are pleased to know that you liked our staff. We may have an upgrade to the facilities soon for your information. Our best reward is that you want to stay with us again. Thank you again for your time and we definitely look forward to the opportunity to welcome you back in the future. Kind regards.

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