A&Z Ulises

Recent Reviews: 13

• User:JUAN ANTONIO L

  Trip type: Solo travel

  BOOKING HERE IS DANGEROUS

  16 Sept 2025

  I made a reservation for July 31, 2025, (AeUhF4pHL), departing August 1 and knowing that I would arrive after midnight. The ABSTRACT: I COULDN'T GET IN AND HAD TO FIND ANOTHER HOTEL.After filling in the immense list of data requested by Check-in, the system sends me back to the beginning of the immense form, saying that there was no reservation with that data...While trying to contact someone who could help me, (which was impossible, even if they say they answer 24 hours), other users came in, who told me that, in the afternoon, they had had the same problem and that they came to think about going to another hotel, until someone from the entity, helped them, by phone, to be able to access... they gave me the phone number from which they received help, but at that time nobody answered... I called again and again, without success.On his page there was a chat, which at that time did not allow me to contact anyone other than AI and that all I could do was forward an email with instructions that did not work...At 2 a.m., exhausted and angry, I gave up... I searched for other accommodation and left, thinking of requesting a room for another occasion when I needed to sleep in Madrid.When I contact them, during more normal hours, they tell me that they are not responsible, not being a failure of their organization, but mine, that I should have called their Service 7/24 and that I did not..Yes I did! as can be seen in the images that I attach... they did not attend me on 31st afternoon or 1st after midnight... I say: other users almost the same thing happens. Originally submitted in Spanish on www.tripadvisor.es. View originals.

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• User:Ruairi d

  Trip type: Solo travel

  Pay for a hotel - the hotel does not let you enter.

  28 Dec 2024

  Actually misleading to call this a hotel/ a place to stay. A horrid but true story.Night of stay 12-13 Dec. 2024. I paid through Booking.com. I advised property I would be late 11pm. I got there. No buzzer/entry system on main gate. I had completed their pre-payment credit card check - even after paying booking.comI called their Madrid number 34 910 607 369 - No connection to number. I sent x2 urgent emails- one in English, another in Spanish to email - info@ayzhotels.com. No answer. Both these contact means are on the actual official Ayzhotels webpage. I slept rough that night. When I sent all evidence to booking.com to escalate complaint, AyzHotels did not even reply to booking.com's email.

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• User:James M

  Trip type: Couples

  Paper walls and poor beds. The opposite of what you want from a ‘hotel’

  17 Oct 2024

  Honestly the worst place I’ve ever stayed in all my years of travelling to Spain. Walls are paper thin you can hear everything from your neighbours, meaning if they decide to stroll in after 1am like ours did, you hear them screaming and being drunken idiots. It’s virtually impossible to contact any sort of customer service person and nobody on site to help when issues like this arise. The bed was terrible and the pillows were honestly like bricks. There’s essentially no rules, you can do as you like without reprocussion it seems. I didn’t finish my stay. I was supposed to be there for 5 days but checked out after 3. The place was a nightmare and I’d recommend paying the extra money for a decent hotel. This place is great on price but it’s honestly not worth it, I’d avoid it at all costs.

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• User:arushan73

  Trip type: Business

  I am too old for this

  28 Jan 2024

  I do understand the concept, and I should have ready more on the details and reviews, but this was like going back to high school years of hostel. My issue is that the hygiene. The toilet smelled of sewer. There were no hooks or anywhere to keep your clothes in the bathroom, and being a shared one, you had to go with a change of clothes.There two bathrooms to a floor, one smaller one, but the door to one broke on my second night.The walls a paper then so even when someone plugs in their phone to charge you hear it.

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• User:Venture03148453880

  Trip type: Couples

  Wouldn’t recommend unless you’re only staying for 1-2 nights.

  13 Nov 2023

  This is handy for a short term stay due to the price, we stayed for 4 days in Madrid and now looking back, I would pay more for a decent hotel. Would only recommend for a one or two night stay. Hotel operates on technology to open building doors and room door, which might seem smart at first, but now you would have the remember to bring your phone out with you to use the toilet for the room again, ensuring that you are connected to WiFi and have charge all the time. We had locked ourselves out after using the shower and no means of communication with the hotel is possible. There is a phone number provided at the gate but does not get connected to anyone. After being locked outside, luckily a cleaner had arrived to open the doors for us. bedroom isn’t cleaned thoroughly, when we arrived the towels that were provided with had marks and stains on them, and when we had ask for new ones to replace these towels they said no. So throughout the holiday we had to use our clean clothes as a towel. You can see dust that has accumulated on the headboard of the bed meaning they don’t clean it well enough but rather just change the sheets and a quick sweep. Walls are very very thin so you can hear pretty much everything and everyone who is on the same floor as you.

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