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Ac Hotel Aitana

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Ac Hotel Aitana

locationSantiago Bernabeu-Castellana, Madrid

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About Ac Hotel AitanaAbout Ac Hotel Aitana

Location

This upper-mid range hotel is located in the town centre of Madrid, on the Paseo de la Castellana, close to the Santiago Bernabéu football stadium. The hotel's immediate vicinity offers cinemas, a theatre, a museum as well as a diverse range of shops. The Chamartin train station is around 5 minutes by car and the capital's airport is around 15 minutes away.

Facility

2 suites, 10 single rooms and 109 double rooms are located on 10 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. The wellness area offers pure relaxation and includes a spa and a sauna. For a fee, massage treatments are available to guests.

Meals

Various dining options are available, including a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A generous breakfast buffet and a dinner à la carte are served every day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Ac Hotel Aitana Amenities at Ac Hotel Aitana

  • Facilities

    • -

      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Theatre

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Massage

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      Sauna

LocationLocation

Map preview

Around this property:

Shopping opportunities

1 km

Golf Course

10 km

Cross-Country Skiing

40 km

Ski Area

40 km

Beach

300 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

185

Very Good

230

Average

67

Poor

11

Terrible

8

Recent Reviews: 501

  • User:TomG20

    Trip type: Business

    Good Location and Reliable Stay

    rating28 Apr 2026

    I had a pleasant stay at AC Aitana in Madrid. The location is very convenient, especially for business purposes, with good connections and everything you need nearby.The hotel offers a comfortable and professional atmosphere, making it well-suited for a business trip. Everything was smooth and efficient throughout my stay.Overall, a solid choice for anyone traveling to Madrid for work. I would definitely consider staying here again.

  • User:110deepakg

    Trip type: Family

    Avoid This Hotel: Poor Service, False Promises, and Elite Benefits Ignored

    rating29 Mar 2026

    I had a very disappointing experience at AC Hotel Aitana, and unfortunately, it did not meet even basic expectations—especially for a Marriott property.To begin with, the **basic in-room amenities were inadequate**. There were no water bottles provided in the room, and even upon request, it was extremely difficult to get something as basic as drinking water. This is a fundamental service that should not require repeated follow-ups.The **front desk experience was particularly concerning**. One of the reception staff members, “Manuel” (bearded), was unprofessional and dismissive. Despite clearly understanding and speaking English, he repeatedly redirected us to another receptionist who struggled with English, unnecessarily complicating simple interactions. He also appeared deliberately occupied even when he was not, avoiding assisting us directly. This behavior felt disrespectful and, at times, discriminatory in tone.Additionally, we were given **incorrect information regarding baggage storage**. Manuel explicitly confirmed that the hotel could store our luggage for two days while we traveled to Seville. However, on the day of checkout, we were suddenly told this was not possible. This last-minute reversal caused significant inconvenience and forced us to carry all our luggage during our trip. Had we been informed correctly upfront, we could have planned accordingly.The **service overall was extremely slow and inefficient**. At breakfast, the experience was particularly frustrating. The buffet had very limited options, and additional items had to be ordered separately. It would take around 15 minutes for an attendant to even come to the table, and nearly 45 minutes for food to arrive. This is far from acceptable for a hotel of this category.Speaking of breakfast, as a **Marriott Platinum Elite member**, I expected standard benefits such as complimentary breakfast and lounge access. However, none of these benefits were offered or even acknowledged, which was surprising and disappointing.There were also instances where another senior receptionist displayed dismissive behavior, including sarcastic expressions while interacting with us, which further added to the negative experience.Overall, this stay was marked by **poor service, lack of basic amenities, miscommunication, and unprofessional front desk behavior**. This is not the level of hospitality one expects from a Marriott-affiliated hotel.I would not recommend this property and strongly suggest management reviews both service standards and staff training.

  • User:W5896QVjeffl

    Trip type: Solo travel

    A friendly compact hotel in heart of Madrid

    rating06 Nov 2025

    Centrally located in Madrid's business center (Cuzco) this compact, friendly, very bilingual hotel offers all the expected amenities for the price point. Hotel is quiet despite being just off one of Madrid's busiest and most bustling streets. You are also convenient to Metro stop, Real Madrid's Stadium Bernabeu and multiple restaurants. This has become my go to hotel in Madrid.

  • User:TAMEMBER01232015

    Trip type: Friends getaway

    One nighter for Futball

    rating06 Sept 2024

    Bonvoy Ambassador member in town to see Real Madrid. Was upgraded due to my Bonvoy status. Perfect hotel if you’re headed to the stadium, only a few minutes walk away. Overall a pretty decent hotel with a nice lobby and lounge/bar area. Rooms were well kept. Can’t ask for more than that on a one nighter. Front desk staff was friendly and the coffee on the lobby was pretty good.

  • User:tpost27

    Trip type: Couples

    Utilitarian.

    rating03 Sept 2024

    The beds are comfortable and the staff are very helpful. I found the room on the small side and the bathroom dated. The location is wonderful especially if you are taking in a Real Madrid match. Very convenient and certainly passable. The bar staff are terrific company for a Real Match because your room television won't show the game.

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