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Homespain

Agumar

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Agumar

locationAtocha, Madrid

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About AgumarAbout Agumar

Location

This popular hotel enjoys a wonderful central position at the heart of Madrid. Situated on the Reina Cristina Avenue, the hotel is close to Retiro Park, the Prado art museum and the airport. Nearby is Atocha train station, Reina Sofia Arts Centre, the Thyssen Bornemisza Museum, San Jerónimo el Real and the Botanical Gardens.

Facility

The hotel has 3 lifts and features 245 rooms, including 6 suites and 29 single rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a car hire service, medical assistance, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. A direct dial telephone, satellite television, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

A dance club offers fun and entertainment.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Amenities at Agumar Amenities at Agumar

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Café

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      Car Park

    • -

      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

    • -

      Medical Assistance

    • -

      Nightclub

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

    • -

      Hygiene training for staff

    • -

      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

LocationLocation

Map preview

Around this property:

Centre

2.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

332

Very Good

732

Average

432

Poor

141

Terrible

72

Recent Reviews: 1709

  • User:tripnat1

    Trip type: Solo travel

    Comfortable and convenient

    rating27 Mar 2026

    The staff here were the friendliest I've ever encountered in Spain, both on reception and in the restaurant. The rooms and decor are dated and could do with some attention, but everything was clean and comfortable and I had a really good night's sleep.

  • User:Gugjit Jack H

    Trip type: Couples

    review above

    rating12 Mar 2026

    This hotel was a complete disapointment Hotel Management including Roberto was given 2 written requests to fix the problem and his solution was unacceptable. Do not use this franchise hotels Santos. we arrived for a 3 day and had a baking room that had no air conditioning hotel said they don't put on air conditioning in winter the claim previous week was 10 degrees we had 19 to 20 for our 3 days. on the final day Roberto solution when we are about to go touring was to switch a room which he could only confirm in afternoon. we were leaving 7 am to Barcelona solution should have been a full or partial refund we made sure that when we arrive home which was last night I would write to Santos hotels for resolution .the Hoel had id facing the main road with open windows and all we hear I construction work business Turing on to main round. the tater for this hotel was excessive I did research in gran via and better hotel for lower price this Hoel tries to entice based on distance to Prado museum. the hotel is in adequate. I left a detailed letter to Roberto and his senior boss. its now March 11th. stay was end of February not has a response

  • User:muttibey

    Trip type: Business

    Disappointment

    rating02 Feb 2026

    Rooms are super old and dusty. A facelift and/ or renovation is needed . Telephone reception is terrible anywhere in the hotel. WiFi is also very poor. It comes and goes. Anyway not a good experience this time.

  • User:Lee C

    Trip type: Family

    Shocking - THEFT from Room - do not stay at this hotel.

    rating16 Dec 2025

    Shocking - do not stay at this hotel.I stayed Friday 12th, through Monday 15th. On Sunday, while we were out, someone accessed our room with a key and stole a credit card [which they tried to use less than a mile from the hotel].When I informed the staff, all I was told was, wait for the manager in the morning. When I went to find the manager next morning he was not there but left a message to report to the police. No other help offered.This theft was clearly managed by someone accessing the room with a key, not a break in. The managers response of 'report it to the police' [and no other advice or assistance] was terrible customer service.We were robbed on their premises and no one cared or helped at all. I wonder if this is how they would like to be treat if this happened to them when staying in a hotel in a foreign country.Shocking - do not stay at this hotel.

  • User:ANTONINO GIOVAN... S

    Trip type:

    A good experience

    rating16 Aug 2025

    Personnel were very kind, the room was beatiful and clean. I think it would be appreciated if you would pay more attention to menu planning. More variety, please! And a personal regret: why orange juice is absent from the menu of lunch or dinner? It isn't Dom Perignon, isn't it? Anyway, I had a good experience.

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