tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homespain

Amura Alcobendas

images

View Gallery

image url
image url

Amura Alcobendas

locationAlcobendas, Madrid

Share this Dealshare

About Amura AlcobendasAbout Amura Alcobendas

Location

This hotel is conveniently located in the leisure area of Alcobendas and approximately 12 km from Madrid with its numerous shopping opportunities, bars, restaurants and nightclubs. Links to the public transport network lie directly in front of the hotel and a ski area with a lift is located around 60 km away.

Facility

153 rooms, including 8 suites and 142 double rooms, are located on 5 storeys and can be reached by lift. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. Services such as a cloakroom, a baggage storage service and a safe ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a plug adapter and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and background music. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pool complex includes both indoor and outdoor pools, which are in part heated. A sun terrace, sun loungers, and parasols are available. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, tennis and golf are available. Ski lifts provide easy access to the pistes. Sport and leisure facilities at the hotel include a gym and aerobics. There is a wellness area with a spa, a sauna, hydrotherapy treatments and a solarium. Subject to charge: massage treatments.

Meals

Various dining options are available, including a breakfast room, a café and a bar. Guests can dine in a non-smoking restaurant with an area for smokers. A generous breakfast buffet, a lunch à la carte and dinner offer plenty of delicious variety. Gluten-free meals and children's meals can be prepared on request.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Amura Alcobendas Amenities at Amura Alcobendas

  • Facilities

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Cellar

    • -

      Café

    • -

      Car Park

    • -

      Cloakroom

    • -

      Conference Room

    • -

      Disability-friendly

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

    • -

      Restaurant(s) with smoking area

    • -

      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Contactless room service

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      Housekeeping only upon request

    • -

      Hygiene training for staff

    • -

      Mandatory mask-wearing

    • -

      Medical teleconsultation

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Packaged meals

    • -

      Protective equipment for employees

    • -

      Protective equipment for guests

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Sanitiser dispenser

    • -

      Social distancing regulations

    • -

      Time interval between room bookings

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      à la carte Lunch

    • -

      Breakfast Buffet

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Golf

    • -

      Gym

    • -

      Heated Pool(s)

    • -

      Indoor Pool

    • -

      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sauna

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Swimming Pool

    • -

      Tanning Studio/Solarium

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

50 m

Restaurants

500 m

Bars / Pubs

1 km

Nightclub

1 km

Shopping opportunities

1 km

Golf Course

3 km

Ski Area

60 km

Ski Lift

60 km

Beach

400 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

146

Very Good

134

Average

137

Poor

34

Terrible

52

Recent Reviews: 503

  • User:F467KPkhaledk

    Trip type: Family

    Very bad

    rating06 Dec 2025

    2 stars maxOutdated, dirty, Not even boiler or coffee in the room.Very Smelly, found hair in the bath Don't come here. Not worth it

  • User:Stacey H

    Trip type: Solo travel

    Outstanding customer service

    rating24 Nov 2025

    The customer service of this hotel is outstanding. I arrived and they called me as soon as I got off the plane to organise the shuttle bus to collect me. They dropped me to my meeting point the following day and nothing was too small for them. The hotel rooms are a little outdated and need sprucing up, but the staff are amazing.

  • User:FilipeRPereira

    Trip type: Business

    A nice hotel.

    rating13 Sept 2025

    I spent two weeks at this hotel and it’s quite good. The breakfast is also acceptable. The problem is that it’s a bit far from the city of Madrid, but there’s not much that can be done about that.

  • User:Nad G

    Trip type: Family

    Avoid

    rating23 Jun 2025

    Avoid it completely Swimming pool under maintenance's when we were there and after booking got in touch with them they are now lien I went to reception multiple times and they now say we didn’t cleaner never cleaned the room except once cause I asked her to! No food after breakfast untill 830 pm nobody in restraunt and no English speaking !! Made me pay €2 per towel because the cleaner never came in the room !!! No shuttle bus service!! And basically rude staff who now we know are also liars we spent our holiday in the room with my 8 year old who also got ring worm on his neck after the first night in the room !! It’s not what them make out to be ! Liars , also don’t like to own up for the wrong that was done the customers mean nothing to this hotel my sons neck is getting worse since !!! Booking has told them to refund me but the hotel won’t give the money back to me !!! So bad they are they make up story’s and call customers liers I was even told to go sit in my room by staff for complaining about no pool open

  • User:REISY G

    Trip type: Family

    The worst customer service experience I've ever had

    rating24 Jan 2025

    Liked · “I would like to extend my heartfelt congratulations and gratitude to the cleaning staff for their outstanding work. The rooms are impeccably clean, reflecting your hard work, attention to detail, and dedication. Your efforts do not go unnoticed, and they truly enhance the experience for everyone. Thank you for maintaining such a high standard of cleanliness!”Disliked · Dear [Hotel Management/To Whom It May Concern], I am writing to share my disappointment regarding the customer service I experienced at your hotel on January 23rd. When I arrived to check in that afternoon, I was informed by the reception staff that my reservation was for January 24th, not the 23rd. Realizing this was my mistake, I politely asked if the reservation could be adjusted to the 23rd. However, from the beginning, the staff’s response was an emphatic “no,” and they insisted I pay an additional €149 for the night. I asked to speak with a manager, but one of the receptionists (a young woman with curly hair) informed me that the manager was on a call and might not speak to me at all. When I told her I was willing to wait, her dismissive response was: “She might not attend to you anyway.” This response felt unprofessional and added to my frustration. Despite my repeated requests for assistance, the reception staff were unhelpful and unwilling to explore any solutions. One of them even explained that only the hotel could resolve the issue, as per the booking.com system, yet they refused to assist further. Adding to the unpleasantness, they both refused to provide their names—removing their name tags—and maintained a negative and unaccommodating attitude throughout. I was eventually forced to contact booking.com directly. The representative there was extremely courteous and resolved the issue promptly by contacting your hotel directly, at which point the reservation was changed without difficulty. This experience left me feeling undervalued as a first-time guest. The dismissive and unprofessional behavior of the two reception staff (one with curly hair and the other with short blonde hair) as well as the manager’s refusal to speak with me reflects poorly on your hotel’s commitment to customer service.

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot