Apartamentos Madrid Atocha

Recent Reviews: 400

• User:Lorelei P

  Trip type: Family

  10/10 recommend this hotel. Wonderful experience

  21 Mar 2026

  I had an excellent time here at Grecotel Plaza Beach House, 10/10 experience. It is located in Rethymno about a 35 minute walk from Old Town and the beach is across the street so it offers a beautiful view from their restaurant. I have so many wonderful things to say but I will start with the bartender Michael. He is extremely skilled at making drinks that are both delicious and aesthetically pleasing. He has a clear passion for what he does. He always engaged in conversation and was happy to explain different drinks to me and I really enjoyed the rapport we had. Also Kalliopi the receptionist is extremely friendly and approachable. She was extremely helpful in coordinating transportation for us and I really enjoyed talking to her. Finally, Theodoris the maître d’ was very warm and hospitable. He always made a point to come talk to us and was very kind. I will also mention that my boyfriend was sick overnight and they offered to make him soup and checked in with him throughout the day which really meant a lot. The hotel itself is beautiful and well kept, the room was spacious and the housekeepers did a very good job keeping our room clean throughout the week. I’d say you get your money’s worth for sure and the people were what made this stay so special. I definitely recommend this hotel. Michael Gioulountas, General Manager at Grecotel Plaza Beach House, responded to this review Dear 796loreleip,Thank you so much for your wonderful review! We are delighted to hear that your stay at Grecotel Plaza Beach House was a 10/10 experience.It is especially gratifying to know that our team made such a positive impression and contributed to making your stay memorable. We are also glad that our staff could assist when your boyfriend was unwell; it is always our aim to provide personal care and attention to our guests.We are pleased that you enjoyed the hotel’s location, beautiful views, spacious rooms, and the service provided by our housekeeping team. Your kind words about our staff and overall experience mean a lot to us.We look forward to welcoming you back for another exceptional stay in the future!Kind regards,

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• User:Madhu G

  Trip type: Family

  Wouldn’t recommend for families with kids .

  20 Mar 2026

  This was a let down . We were given the best room in the property supposedly but all the rain water came onto the bedroom floors and it was messy. puddle to walk on .It gets embarrassing to call housekeeping every so often to clean up the puddles .The upstairs bedroom has no view . Only the main bedroom has the beach view . There was absolutley no entertainment at the hotel except outdoor table tennis Which couldn’t be used due to the rains .During low season It would have been nice to provide some activities and entertainment . Rooms didn’t have any booklet with info regarding activities or entertainment .The wifi doesn’t work without a boaster which the front desk doesn’t give by default . You have to ask For it . If they knew the WiFi isn’t great then why not provide it while checking in ?Would not recommend this esp for families with kids . Michael Gioulountas, General Manager at Grecotel Plaza Beach House, responded to this review Dear Madhu G,Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations. We understand how inconvenient the rainwater issue was, and we apologize for the discomfort it caused. Please be assured that our housekeeping team works diligently to maintain clean and comfortable rooms, and we regret that this situation affected your experience.Regarding the room layout, we understand your disappointment that only the main bedroom had a beach view. We also note your comments about entertainment and informational materials; your feedback will help us improve our guest experience, especially during the low season.Concerning the Wi-Fi, we generally do not receive similar feedback, but we are glad that with our assistance the booster was able to enhance your connection. We truly value your comments as they help us identify areas for improvement, and we apologize again that your experience did not match the high standards we strive to maintain.Kind regards,

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• User:Francisco R

  Trip type: Family

  Grecotel Plaza family vacation

  20 Mar 2026

  First I would like to recognize the staff members that stood out and made our vacation enjoyable..Kalliope (front desk ), Michalis (bartender), Mr Theo (maitre) , Vaso (server) and the household staff . The rooms were well stocked and cleaned..The great scenery and amenities compromised by the hotel perfect..Made it cozy and relaxing..The stay was better than we expected.. All areas were utilized kept us calm and relaxed..Big thanks to all the staff we encountered.. Michael Gioulountas, General Manager at Grecotel Plaza Beach House, responded to this review Dear fjroig1,Thank you very much for your kind and detailed review! We are thrilled to hear that your family vacation at Grecotel Plaza Beach House exceeded your expectations.It is wonderful to know that our staff made such a positive impression and contributed to a cozy and relaxing stay. We are also glad you enjoyed the rooms, scenery, and amenities, and that all areas of the hotel helped you feel calm and comfortable.Your appreciation means a lot to us, and we look forward to welcoming you and your family back for another memorable experience!Kind regards,

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• User:João Vitor M

  Trip type: Friends getaway

  An excellent place to be with your loved ones!

  19 Mar 2026

  We went middle’s march and even in the off season it was amazing! The hotel right in front of a beautiful beach with turtles protection, comfortable rooms with AC and no noise at all, an amazing food service in the restaurant, with friendly, attentive staff and our cat friend Manoli! Michael Gioulountas, General Manager at Grecotel Plaza Beach House, responded to this review Dear 563jo_ovitorm,Thank you very much for your wonderful review! We are delighted to hear that you and your loved ones enjoyed your stay at Grecotel Plaza Beach House, even during the off-season.It is great to know that you appreciated the beautiful beachfront location, the comfort of the rooms, and the attentive service in our restaurant. We are also happy that Manoli made your stay even more memorable!We look forward to welcoming you back for another amazing experience in the future.Kind regards,

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• User:DedreTrip

  Trip type: Couples

  Did not disappoint

  27 Dec 2025

  Perfect location, lovely atmosphere, spacious rooms, very clean, quiet, excellent service from hotel personnel, good WiFi, sumptuous breakfast Michael Gioulountas, General Manager at Grecotel Plaza Beach House, responded to this review Dear DedreTrip,Thank you for your positive evaluation and we look forward to welcoming you back in the near future. Warmest Regards,