Boutique Urban Madrid Serrano

Recent Reviews: 234

• User: AMA62

  Trip type: Business

  So noisy

  While the hotel is centrally located, it is so noisy, the walls are paper thin, and the lift makes an excruciating noise every few minutes. Staying here is not recommended if you want to get any sleep. On the plus side the rooms are clean but the decor is dated.While the hotel is centrally located, it is so noisy, the walls are paper thin, and the lift makes an excruciating noise every few minutes. Staying here is not recommended if you want to get any sleep. On the plus side the rooms are clean but the decor is date… Read more

• User: sophiemac21

  Trip type: Couples

  Budget friendly hotel in nice area.

  The hotel is very basic but provided us with what we were looking for during our trip. It was clean and the maid came daily. Our main problems were the heat / aircon and the noise. The air-con was pointless it didn’t work at all and made quite loud noise when it was on so we found it hard to sleep due to being too warm. I wouldn’t recommend staying during summer due to this but if it is colder mon… Read moreThe hotel is very basic but provided us with what we were looking for during our trip. It was clean and the maid came daily. Our main problems were the heat / aircon and the noise. The air-con was pointless it didn’t work at all and made quite loud noise when… Read more

• User: sexyrexyCheshire

  Trip type: Friends getaway

  Poor and basic

  Rooms very basic, our room had a broken sink with 3x cracks in it, but did have clean bed linen and towels, shwer was hot....aircon was good, kitchenette ok.? no kettle so used a pan. The male staff member that checked us in was rude and unhlpfull.Apparently all rooms in this place had.. ###" recently been refurbished??🤣🤣 " ### poor soap dispensers 1 of which was broken😅😅....***. " think green… Read moreRooms very basic, our room had a broken sink with 3x cracks in it, but did have clean bed linen and towels, shwer was hot....aircon was good, kitchenette ok.? no kettle so used a pan. The male staff member that checked us in was rude and unhlpfull.Apparently a… Read more

• User: theRealSheng

  Trip type: Couples

  Dirty! Choose another place.

  The place is really DIRTY. Pretty much all walls had stains. It was missing the bed header, fridge, utensils, trash bin, etc. It is very noisy so you can expect to heard everyone talking or snoring. The location is good, but I would highly recommend you to find another alternative. You can do better with the same budget.The place is really DIRTY. Pretty much all walls had stains. It was missing the bed header, fridge, utensils, trash bin, etc. It is very noisy so you can expect to heard everyone talking or snoring. The location is good, but I would highly recommend you to fin… Read more

• User: tmateus1

  Trip type: Business

  Stay away

  This is the worst hotel I’ve stayed at in Madrid. Terrible smell. No service. 1 iron for the whole hotel. Rude people that just want to get rid of you and do the bare minimum. Bed is too hard. TV is too small. Inconvenient system of using TV remotes for check in and check out which is only for the hotel’s benefit. Overall, there is a lot of choice in Madrid and so there is no point of choosing thi… Read moreThis is the worst hotel I’ve stayed at in Madrid. Terrible smell. No service. 1 iron for the whole hotel. Rude people that just want to get rid of you and do the bare minimum. Bed is too hard. TV is too small. Inconvenient system of using TV remotes for check… Read more