Canopy by Hilton Madrid Castellana

Recent Reviews: 305

• User: ccmn

  Trip type: Couples

  Great place

  I don’t normally review chain hotels but this one needs a mention.The hotel is in an ideal position a few hundred meters from the Real Madrid stadium, shops and restaurants.It is modern and the rooms spotlessThe staff are very friendly and helpful - special mention to Dani who looked after our bags, was extremely helpful and friendly Canopy Team, Atención al cliente/recepción at Canopy by Hilto… Read moreI don’t normally review chain hotels but this one needs a mention.The hotel is in an ideal position a few hundred meters from the Real Madrid stadium, shops and restaurants.It is modern and the rooms spotlessThe staff are very friendly and helpful - special me… Read more

• User: Sunny705

  Trip type: Couples

  I expected better of a 4 star hotel

  For a 4 star hotel I was disappointed. Pros: close to stadium and some shopping. Cons; The air conditioning was not working properly either you had none or it never turned off and you froze. Why is there no top sheet to the bedding? One bed had dirty linens I had to ask they be changed. There wasn’t a wash cloth provided. The charging ports didn’t all work /half the ones by the bed were not workin… Read moreFor a 4 star hotel I was disappointed. Pros: close to stadium and some shopping. Cons; The air conditioning was not working properly either you had none or it never turned off and you froze. Why is there no top sheet to the bedding? One bed had dirty linens I… Read more

• User: Faith W

  Trip type: Couples

  Fantastic stay

  From the moment we arrived and checked in Rokaya welcomed us and made sure we had access to our room and the amenities promptly. During our stay all staff were friendly and accommodating. On the day of check out we needed a late checkout due to disability and pain, the hotel (a male member of staff) kindly asked if we wanted to borrow their wheelchair for the day which was hugely beneficial. Fanta… Read moreFrom the moment we arrived and checked in Rokaya welcomed us and made sure we had access to our room and the amenities promptly. During our stay all staff were friendly and accommodating. On the day of check out we needed a late checkout due to disability and… Read more

• User: elvinat R

  Trip type: Couples

  Great hotel

  We had a really nice stay at this hotel. The room was comfortable and clean, and the breakfast was great!The service was wonderful, and everyone made us feel very welcome. A special thank you to Dani! He was so friendly and attentive from the moment we arrived and always made sure we had everything we needed. It’s people like him who make a hotel stay feel extra special.We truly enjoyed our stay a… Read moreWe had a really nice stay at this hotel. The room was comfortable and clean, and the breakfast was great!The service was wonderful, and everyone made us feel very welcome. A special thank you to Dani! He was so friendly and attentive from the moment we arrived… Read more

• User: Hajar D

  Trip type: Family

  Exceptional Service & Outstanding Hospitality from Rokaya

  I would like to give a special thank you to Rokaya at the front desk for taking such wonderful care of me during my stay. She was incredibly kind, welcoming, and helpful from the moment I arrived. She went above and beyond to make sure I felt comfortable and taken care of, and her kindness truly made a difference in my experience.Rokaya is a great representation of exceptional hospitality and cust… Read moreI would like to give a special thank you to Rokaya at the front desk for taking such wonderful care of me during my stay. She was incredibly kind, welcoming, and helpful from the moment I arrived. She went above and beyond to make sure I felt comfortable and t… Read more