Complejo La Ciguena

Recent Reviews: 341

• User:MichaelHatzakis

  Trip type: Family

  Send the management to overseas hospitality training

  16 May 2026

  My bias, I am American traveling with my Spanish partner attending her nephew's wedding, so I am used to the dozens of wonderful European and American hospitality experiences we have had throughout so many countries, this, however, was far from anything I have experienced. I have to think, if the management were to attend some hospitality training in NY, or Paris, or even Madrid, the place would be so much more successful. Oh well... Let's start with check in, the place is a short trip from the outskirts of Madrid, we took an Uber. This is a fairly sprawling complex and it's 10-15 minutes to walk around all of it. We arrived at the gate station, the Uber could not pass until we completed check in process. This means, your cab or ride-share needs to wait 15-20 minutes to finish the slow process. Uber is not permitted to wait, so that means you are left standing at the gate entrance with all your luggage, and then have to walk the 10-15 mins in the dark to find your bungalow. They have golf carts for ferrying things around but won't offer them to guests. We ended up paying the driver cash to wait as we had too much luggage, if you have a cab, likely the meter will run the whole time. The staff was quite rude about the process, as we asked if we could just drop our bags off and come back to finish, but no, we had to not only check in with all our documents, but also pre-pay our entire stay before being allowed to enter. We complained the next day, the response was, we're sorry... Get to the bungalow, it smells of an awful odor of backed up sewage, and when roaming around, we were told by one of the maintenance workers there is a backwater swamp that needs to be drained once a week which causes the odor. Some in our party still had very smelly cabins, most notably the grooms family, a terrible shame. The cabins are cold, and you need to run the heaters, which are a little hard to figure out. There is an incredibly annoying motion sensing light in the bathroom, with glass clear walls, which is on a timer, that you cannot change, which means, when one person gets up to go to the bathroom, the entire cabin lights up. We also had to ask for more toilet paper, as the standard issue is one roll... The night sleep was very uncomfortable as we were close to the reception hall and the music very loud, second night until 4:00am, and I felt very badly for the bride and groom, neither one slept at all the night before their wedding thanks to their proximity to the hall and the very loud music. Move to the restaurant, food was reasonable and the breakfast included, which was nice, and food was pretty standard. Advertised meals times were completely unclear, and the staff, let me just say, the attitude reflected a sense that they were doing us an incredible favor by serving us, just a sour unpleasant experience for a dinner that was fair, for the very high price compared to Madrid prices. I think the only thing keeping this place afloat is the wedding and reception areas, which seem to do reasonable well. If you're coming to stay here, I think a lot of staff training around what a customer service experience means, needs to happen before this place is worthy of the fairly high price of a stay.

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• User:TinaA6

  Trip type: Couples

  Will not recommend or return

  04 Aug 2025

  Having travelled through France and Spain for 2 months we stayed at this site for 1 night on our way to Santander. The drive down the road to the pitch was very overhung with bushes and trees which scratched the side of our van. We arrived to find only 2 other vans on site, which surprised us as it was the height of the summer. After a long drive we went straight to sleep. Next morning we went for our showers. The ladies shower block was absolutely filthy dirty. You could not close or lock any doors as it was just a screen. Hooks were sellotaped to the walls. The gents shower block were the same, absolutely filthy however my husband reported that there was no hot water and the light was broken, hence he had a cold shower in the dark. I did complain and was offered a ten euro refund (it cost us 52 euros for one night !!!) or I could return and speak with the manager the next day. (This was no good for us as we had to leave to get the ferry). I emailed the manager with my concerns who said he would take my comments onboard ! Very expensive for very poor facilities. I definitely would not recommend this site at all.

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• User:Irfan S

  Trip type: Friends getaway

  Perfect wedding location

  07 Sept 2019

  We were invited to a wedding here and not expecting much, however have been blown away by the views, hospitality by servers and chefs and so impressed by the attention to detail. The location has it all and it is definitely one of the best locations for a dream wedding for any bride and groom.Thank you all

• User:ashokp9817

  Trip type: Couples

  Nice quite place to stay

  14 May 2019

  very clean quite place away from the city crowd, need improvement on breakfast menu and coffee. few construction was going on during our stay so we didn't see pool was available other wise nice clean place 20 min away from Madrid.

• User:Manuel P

  Trip type: Family

  Avoid at all cost

  17 Oct 2018

  Writing this as I contemplate a bill for the worst dinner I ever had. Not only the room service is overpriced, the food arrived after 95minutes,it was cold and terrible. No heating on the rooms, weird movement sensors to switch on lights. The shower was missing knobs so it was challenging to switch on and change the mode, the room had a weird smell... The list goes on and on, for €110 we paid this was not even close to being worth that money, avoid.

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