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Crisol Via Castellana

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Crisol Via Castellana

locationPlaza Castilla-Chamartin, Madrid

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About Crisol Via CastellanaAbout Crisol Via Castellana

Location

This comfortable city hotel is located in Madrid's tourist centre just a few minutes walk from the city centre. The near vicinity offers numerous shops, boutiques, cafés, bars, restaurants and an exciting nightlife. Links to the public transport network also lie within walking distance. The transfer to the airport takes about 15 minutes.

Facility

Guests receive a warm welcome at the hotel. 2 suites, 97 single rooms and 149 double rooms are available. The reception desk is open round the clock. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a car hire service, room service, a laundry service and a coin-operated laundry. Bicycle storage is available to guests. There is a bike hire service as well. A business centre with fax machine, projector and photocopier is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a mini fridge. Further amenities include an ironing set and a trouser press. A direct dial telephone, a TV and WiFi provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Crisol Via Castellana Amenities at Crisol Via Castellana

  • Facilities

    • -

      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

  • Sport/Entertainment

    • -

      Gym

    • -

      Massage

LocationLocation

Map preview

Around this property:

Centre

8 km

Beach

464 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

161

Very Good

316

Average

235

Poor

60

Terrible

64

Recent Reviews: 836

  • User:Scenic43120627106

    Trip type: Couples

    Horrible experience- had everything STOLEN from us at this hotel

    rating31 Dec 2024

    Terrible hotel experience, and serious problems with security. Not only was the hotel room sub-par, we had all our luggage and expensive laptop computer STOLEN from us IN FRONT OF THE RECEPTIONISTS. The shady porter guy at the door claimed not to have seen anything. Yeah, rght…Do not stay here. Major security concerns, and they will claim not to have seen anything.We placed a police report at the closest police station, and will follow up by taking legal action as well.Again, so not stay at this hotel. You have been warned.

  • User:A6139NWbarrys

    Trip type: Friends getaway

    A horrible experience -- and I am not usually hard to please.

    rating17 Nov 2024

    I can't remember when I have stayed in such a horrible place. I almost tripped and hurt myself getting out of the bath because only one side of a support bar/soap dish was attached to the tile. Heard every sound from the surrounding rooms even though the guests there were not really noisy. My heating work but there was no heat in the rooms of my friends who were travelling with me. Breakfast was fine. Staff were friendly and welcoming. Supper was one of the worst meals I have had in any hotel anywhere.

  • User:Mj v

    Trip type: Solo travel

    Terrible experience

    rating30 Oct 2024

    You had what you paid, and definitely doesn't worth the money stay in this hotel. I incurring you spend a bit more and pick any other hotel. The mattress can't be more uncomfortable, poor lining bed, old bathroom towels and the general condition of the hotel is decrepit, and in a very bad condition.

  • User:Sue R

    Trip type: Couples

    Great for a quiet stay

    rating21 Oct 2024

    This hotel is easy to reach from Madrid main station on metro line 1 and is a perfect stay for a quiet nights sleep. Rooms are spacious with all amenities. Breakfast is available and has a lot of selection but the only downside is that they don’t have a restaurant that is open for evening meals and considering this is about half an hour from central Madrid this would be a real bonus. There are lots of fast food places by the bus terminus but no restaurants

  • User:Duncan C

    Trip type: Business

    Bad hotel

    rating25 Sept 2024

    To say this was a shock to the system is an understatement. This is supposed to be a 4 star hotel, however... and this si not me being a princess, as i have stayed in many places over the years... so just a few (and my colleague also said the same)- rooms were musty and smelt - not in a good fresh way- no bottled water in the rooms- shower ran from arctic freezing to sun inferno if you ever so slightly touched the lever- rooms were basic - bed was plastic and uncomfortable- CC was awful and noisy.. the list could go on.. however thus not a 4 star hotel.. even The Hotel itself seems to be shouting into Madrid that it should be a 2 star only... (see pic)

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