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Elba Madrid Alcala

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Elba Madrid Alcala

locationArturo Soria, Madrid

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About Elba Madrid AlcalaAbout Elba Madrid Alcala

Location

This pleasant hotel is situated at the heart of Madrid, only minutes from the airport and the city centre. The hotel is conveniently located for shops, boutiques, cafes, bars, restaurants and clubs.

Facility

8 suites and 261 double rooms are located on 4 storeys and can be reached by lift. The reception desk is open round the clock. Amenities available at the hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a babysitting service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. All rooms are carpeted and include a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

A refreshing swim in the indoor pool complex is a great way to unwind. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym, a sauna and massage treatments.

Meals

Various dining options are available, including a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Half board is offered as a catering option. A generous breakfast buffet, a lunch à la carte and dinner offer plenty of delicious variety. Staff are also happy to provide gluten-free meals. In addition, picnics and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Elba Madrid Alcala Amenities at Elba Madrid Alcala

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Theatre

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Lunch

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      Breakfast Buffet

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      Half Board

  • Sport/Entertainment

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

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      Sauna

LocationLocation

Map preview

Around this property:

Centre

6 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

132

Very Good

93

Average

21

Poor

14

Terrible

25

Recent Reviews: 285

  • User:Andrea E

    Trip type: Business

    Very nice hotel

    rating26 May 2026

    Very friendly stuff, great breakfast, ultra clean room. Nice bar (sitting outside as well), shopping for food and some restaurants nearby. 30 minutes to city center with metro, metro in walking distance. Only down side: construction site near the hotel.

  • User:Venture36769502175

    Trip type: Business

    I had a good experience with you, good hotel.

    rating21 May 2026

    Keep up the excellent work, and I hope you will take my opinion into consideration in a future staff evaluation and, if possible, give the staff a raise. They are extremely polite and understanding. Having this kind of person working for a company makes all the difference and makes me want to return to your hotel. Romain Chesney, General Manager at Elba Madrid Alcala, responded to this review Dear Venture36769502175,Thank you very much for sharing your kind experience with us.We are delighted to hear how much our team’s courtesy and understanding stood out during your stay. Your recognition means a great deal and reflects the service culture we strive to uphold every day.It is wonderful to know that our colleagues made a lasting impression and that you are already considering a return visit. Your encouragement motivates us to continue delivering warm, attentive hospitality.We look forward to welcoming you back on your next trip.Best regards,Romain Chesney - General Manager

  • User:panos h

    Trip type: Couples

    An decent & value for money choice

    rating09 Feb 2026

    7' from a metro station. Very comfortable.Cozy either a bit of modernism.Value for money.Very clean.On the 4th floor some cars noise was slightly heard. Very good breakfast. Romain Chesney, General Manager at Elba Madrid Alcala, responded to this review Dear Panosh807,Thank you very much for taking the time to share your feedback with us. We are pleased to know that you found our hotel comfortable, clean and good value for money, as well as conveniently located near the metro station. It is also a pleasure to read that you enjoyed our breakfast and the overall atmosphere of the hotel. We take note of your comment regarding the slight noise on the 4th floor, which will help us continue improving our guests’ experience.We hope to have the opportunity to welcome you again in the near future.Kind regards,Romain Chesney - General Manager

  • User:Aberdane

    Trip type: Business

    Just so so

    rating13 Jan 2026

    This is an okay hotel for a night, but nothing more. There are too many things that could be improved, for it to be more than 3 out of 5. For instance:Double room is two single beds pushed together, meaning they slide apart during the night. One of the coffee mugs in my room wasn't totally clean.The room is scoffed and dinged, and could do with a refurbishment.The TV's "chrome cast" didn't work.The Cæsar Salad in the hotel bar is by far the worst I have ever tried, obviously all pre-made stuff put on a plate. Staff is very nice though, so keep them - but fix the rest! Romain Chesney, General Manager at Elba Madrid Alcala, responded to this review Dear Aberdane, Firstly we want to thank you for sharing your experience with us, and for highlighting so positively our staff, surely our most valuable asset.We are disappointed to read that your stay fell short of your expectations, and we take into consideration all the feedback that you so constructive and comprehensively send, which we will share with the leadership team of all the departments involved for review and correction.We will use your impressions to keep improving day by day, and we hope to turn around your experience during future visits to Madrid.Yours sincerely, Romain Chesney - General Manager

  • User:jrcheverepr

    Trip type: Family

    Madrid Before Xmas

    rating24 Dec 2025

    Great hotel, good service in Bar and Restaurant and breakfast. Staff was great easy to access and very helpful with request for taxis and places to visits. Romain Chesney, General Manager at Elba Madrid Alcala, responded to this review Thank you kindly Jrcheverepr for your perfect score and your excellent impressions about our team's helpfulness and the service in our F&B outlets. We are truly glad to have accommodated you during such special dates and we hope to give you our best welcome again should your travels bring you back to Madrid.Happy holidays and best regards, Romain Chesney - General Manager

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