Emperador

Recent Reviews: 3107

• User:soundlite1

  Trip type: Couples

  Fairly good hotel in the middle of Madrid

  22 May 2026

  Stayed on the hotel from 9th to 13th May. The location is perfect at least for our mini holiday. In walking distance to the Royal Castle and all the pedestian streets in the middle of the city. There are lots of restaurants very close to the hotel with very good food. We got a good spacious room on the 4th floor with view to Grand Via. We didn't have any noise from the street and we slept fairly well on the king size double bed. However one side of the mattres in my part of the bed was angled towards the floor, so I had to wrap the (big) duvet around me. (I didn't make any complaint about it but accepted it). The had a big TV with a few foreign channels - else a huge number of spanish channels. The cleaning of the room was not the best. Used glass was not cleaned, there were dust on many of the shelves over the fridge, and the bathroom was not dirty, but not proper cleaned, The big seemed to be a too big mirror to clean. There was no brush to clean the toilet and the cleaner did not care about cleaning it. Maybe she is not having enough time to clean it, but the beds were in perfect order every day after we had almost torned it apart.The breakfast was very good in a fairly big room with tables for everyone and many choices of food. Standard breakfast food like scramble eggs , very tastful bacon sausages, and all kind af other things that you see on other big hotels.The hotel has a nice large swimmingpool on the top floor with big terraces on different floors and a fantastic far reaching view over the city and the Royal Castle. The pool though is not heated and was around 12-13 celcius and too cold for us. In summertime it will be heated from the sun and could be quite warm.(the waiter said)There is a bar and restaurant up there and the setting outside is quite nice with a lot of sunbeds and small table and chairs if you want to eat. Inside the restaurant is very simple and has very cheap tables and chairs, and it took us some time to explain the waitress what we wanted to eat. She speaks english but did not understand everything we asked for, so we had to explain it some times. The food we got was cold( probably because it was made in the kitchen on the first floor and the transported to the 10th floor . My wife ordred a burger and I ordred the ribs, and we waited quite a long time before the food came. The burger was luke warm and my ribs was sort of ok, so she ate some of hjer burger and got a little of mine ribs. Since it took a long time to get the food we didn't complain as we then would have to wait for a new one. But we told another waiter that cleaned our table that the food was not warm enough, and he said that he would tell the manager. A lady sitting close to our table waited 45 minutes for her burger, and she didn't eat much of it. We had a chat we her after the meal and she said her burger was not hot but warm enough for her to eat it. But we enjoyed Madrid and could walk around and see the many interesting building sfrom the start of the 1900's, the squares and the many shopping posibilites.

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• User:pbchurchy

  Trip type: Couples

  View Madrid

  01 May 2026

  Fantastic hotel in heart of town .. excellent roof top bar and views of the city .. can enjoy a range if snacks to meals enjoying the ambiance and city sunsets

• User:_sanyula

  Trip type: Couples

  Rooftop sunset cocktails

  03 Apr 2026

  Rooftop sunset cocktails at La Terraza Hotel Emperador, Other at Emperador Hotel Madrid, responded to this review Dear client,Thank you very much for your visit and for enjoying sunset cocktails at La Terraza. We are pleased to know that you had a pleasant experience with us. We look forward to welcoming you again whenever you wish to return.

• User:adhusny

  Trip type: Couples

  Nice Hotel with a good Location

  29 Mar 2026

  Stayed in this Hotel 4 Nights during the new year eve 2026, the location of the hotel is Perfect (east, west, south) walking distance to all the attraction, right in the middle of Gran Via so everthing is near you, the room is a bit dated, but it was ok for me since its clean, rooms service & staff are so nice and Helpful. Hotel Emperador, Other at Emperador Hotel Madrid, responded to this review Dear guest,Thank you very much for sharing your experience. We are pleased to know that the hotel’s location was convenient for you and that our staff and service met your expectations. We appreciate your comment regarding the room; we are continuously renovating our facilities step by step, always ensuring that these improvements do not interfere with our guests’ rest or overall stay. We look forward to welcoming you again on your next visit.

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• User:Christine F

  Trip type: Couples

  Outstanding stay!

  14 Feb 2026

  My husband and I stayed here 8/23-8/28/2025. A total of 5 nights for 792€/$922.68. Used booking.com Chose this hotel for its great location, roof top pool, A/C, elevator, great reviews, reasonable cost. Would definitely stay here agin.We arrived by taxi from the Atocha Train Station. When we arrived we were warmly greeted by hotel staff that helped us with our luggage into the hotel and to the reception desk. Check in was super easy. Check in staff were friendly and efficient setting the tone for our stay.We were given a security card that we would need to use for the elevator to take us up to our room. We were in room #909. Our room was spacious. The main area had comfy beds, flat screen TV, roomy wardrobe, a kettle/mugs/ supplies for coffee & tea, complimentary bottles of water, a safe, small fridge, desk area. Lovely view from the room. Bathroom had free toiletries, hair dryer, step in shower. Throughout our stay we had no complaints. Room was clean, beds were comfortable, no noise from the street. A/C and wifi worked fine.We unpacked and decided to check out the pool. My husband enjoys having a pool if possible. I believe the pool is open May-September. Elevator to the roof top. Pool is a good size. Plenty of loungers in the pool vicinity. Pool is open from 10:00 am-9:00 pm. Pool towels available. It did not appear to be heated so the water was a bit cold at first. It was a nice way to relax and recharge. There were several other seating areas here. There's a bar and a cafe to order food. There are steps that led to a second level with views looking down at the pool and out over the Madrid skyline. There were other amenities listed for this property like a fitness center which we did not check out. We also did not include breakfast but you do have the option for breakfast which I believe may be buffet style. Not 100% sure as we never checked out breakfast either.This hotel is located on Gran Via which is a busy street. Pharmacy, restaurants, shops-walking distance. Not too far from Puerto del Sol and the Royal Palace. Excellent location in my opinion.During our stay staff-mainly at reception-went out of their way to offer assistance. getting us taxis, giving us directions, pointing us to restaurants close by, and so much more. Extremely outgoing/friendly and professional. Check out was as easy as check in. I had made a great choice for our time in Madrid. Hotel Emperador, Other at Emperador Hotel Madrid, responded to this review Dear guest,Thank you very much for taking the time to share such a thoughtful and detailed review of your stay with us. It is truly a pleasure to know that both you and your husband enjoyed an outstanding experience and that our location, facilities, and services met your expectations.We are delighted that you felt warmly welcomed upon arrival and that the check‑in process, the comfort of your room, and the overall atmosphere contributed positively to your visit. It is wonderful to hear that you were able to relax at our rooftop pool and appreciate the views, as well as the assistance provided by our reception team, who are always committed to offering attentive and professional service.We sincerely appreciate your trust in choosing our hotel for your time in Madrid, and we are honored to know that you would stay with us again. We look forward to welcoming you back on your next visit to the city, and we will be delighted to offer you the same level of care and hospitality.

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