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Eurostars Madrid Gran Via

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Eurostars Madrid Gran Via

locationPlaza Espana-Palacio Real, Madrid

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About Eurostars Madrid Gran ViaAbout Eurostars Madrid Gran Via

Location

This hotel is located at the heart of Madrid just a few minutes walk from the royal palace and Plaza Mayor. Due to it ideal situation close to the Gran Via, this is an excellent starting point from whence to pay a visit to the Spanish capital's shops and nightlife venues. The nearest bus stop is about 100 m away and the city airport is about 15 km from the hotel.

Facility

Units include 10 single rooms and 123 double rooms located in a 6-storey main building and an auxiliary building. The reception desk is open round the clock. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a car hire service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony or terrace is among the standard features in the rooms. Rooms have a double bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. Further amenities include an ironing set and a trouser press. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

Fine weather can be enjoyed on the terrace.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Eurostars Madrid Gran Via Amenities at Eurostars Madrid Gran Via

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

LocationLocation

Map preview

Around this property:

Restaurants

10 m

Bars / Pubs

10 m

Nightclub

40 m

Public Transport

100 m

Shopping opportunities

150 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

95

Very Good

43

Average

13

Poor

11

Terrible

14

Recent Reviews: 176

  • User:mxguru

    Trip type: Couples

    Terrible experience at Eurostars Gran Via

    rating10 May 2026

    The first thing that we noticed was that the hotel is NOT located on a major street. It is located on a narrow busy street. The first concern that we had was that the glass door was locked (at 2:00 pm) We had to ring the bell for them to open the door. We found out later that in order to enter the hotel you must use your hotel key. That immediately raised a red flag for us. I questioned the front desk and was told that it was done for security reasons, and to keep people from using the bathrooms. That clearly indicated to me that the hotel is clearly NOT situated in a good area, even though it is just steps away from a police station. Just based on our first observations we would not have chosen this hotel. Our room was very small but was very cozy, clean and very well furnished. the bathroom was just awesome!! The breakfast area is also very nice. The lobby area is very small, but to be expected in old Madrid. Now to the real negative experience. We had booked the room including breakfast for each day. The following morning my wife was not feeling well and not up for breakfast, so I went to the front desk to have them remove the breakfast for that day. The young lady at the desk told me that that it could not be done, in a manner that was not courteous and bordering in rude. I asked to speak to a supervisor, and was told that I could talk to Elena later. I returned to talk to her only to be told that she did not have the ability to make that type of decision. I found this to be incredulous. If she could not make such a simple decision, what is her job function?? I asked to speak to the director of hotels but was told that she would talk to her and give me an answer later. In the afternoon, I returned only to be told that Elena still had the same answer. It was very obvious to me that she had not spoken to anybody, and in fact the person at the front desk was very reluctant to give me the name of the so called director. I was told that I had to fill out a suggestion/complaint form that (guess what) Elena would review.!! Eventually after several attempts to get the name of the director I reluctantly was given the name: Carmen Real. I had asked to speak to her, but it was obvious that they were trying their best to keep me from doing so.This is not the actions of a 3 or 4 star hotel. This is what you would expect from a cheap hotel. Based on all this I would never book this hotel again.

  • User:Savvas B

    Trip type: Family

    Perfect family stay in the heart of Madrid

    rating13 Aug 2025

    I recently stayed at the Eurostars Madrid Gran Vía with my family of four from August 3–7, 2025, and had a wonderful experience. The staff were extremely helpful and attentive, making our stay very pleasant from the moment we arrived. We booked a family room, which turned out to be spacious, clean, and very comfortable, perfect for relaxing after exploring the city. The location could not be better – right in the heart of Madrid, with easy access to shops, restaurants, and major attractions. Everything we needed was just a short walk away. I would definitely stay here again and recommend it.

  • User:Mex527

    Trip type: Couples

    Not impressed!!!!

    rating05 Nov 2024

    It is NOT on Gran Via!!!! It’s in an oriental neighborhood 2 blocks from Gran Via Our room has no Kleenex, no Water, not enough bath gel to get thru one shower, can’t get our safe to work, no help with luggage! It clean lovely bath modern room. But not a good first impression. Very big disappointment. We have always stayed at Iberostar Las Letras. Wish we knew it’s now Gran Via Las Letras. We’d be staying there.

  • User:victoria_6289

    Trip type: Couples

    Wonderfully pleasant stay

    rating16 Aug 2024

    Such a lovely, hassle free stay in Madrid. The location was perfect, right off the Gran Via and next to Plaza de España. It wasn’t noisy though. The hotel and room was spotlessly clean and the room nice & spacious. The staff were really attentive, calling after we had checked in to make sure everything was satisfactory. Couldn’t have asked for better, especially for the excellent value price

  • User:Dragan C

    Trip type: Couples

    Missing things

    rating04 Aug 2023

    We were guests of the hotel for 7 days in June 2023. The hotel is in a good location, close to Gran Via, good breakfast.On the second day of our stay, we lost our card for entering the room, which we duly reported at the reception. We got a new card. The event itself was strange to us, but we didn't pay too much attention to it.The room was cleaned during the period when we were not in the hotel.The biggest unpleasant surprise happened when we returned home and noticed that we were missing a lot of wardrobe. Since our stay was 7 days, we brought a lot of clothes. When we unpacked at home, we noticed that the wife was missing expensive Benetton pants and some intimate wardrobe. 4 Massimo Dutti brand linen shirts are missing.It is specific that all things disappeared on the last day of our stay in the hotel, as if someone knew when we were leaving the hotel.My wife and I travel a lot and stay in hotels in Europe, and we have never had any things go missing from a hotel.We chose Hotel Eurostars because it has 4 stars, belongs to a hotel chain, and we thought we could be safe during our stay.We informed the hotel that we were missing a wardrobe, but received a generic response.

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