Globales Acis Y Galatea

Recent Reviews: 356

• User:Nonnie A

  Trip type:

  Ideal and best place to stay when in Madrid

  21 Apr 2026

  The place is safe and quiet and pretty close to the airport. If exploring downtown Madrid, just take Metro 5 and be there in a few. Cristina Aguado, Guest Services / Front Office at Globales Acis & Galatea, responded to this review Dear Nonnie,Thank you very much for sharing your kind review. We are delighted to hear that you found the hotel safe, quiet and conveniently located near the airport. It’s also great to know that the Metro line made it easy for you to reach downtown Madrid in just a short ride.We truly appreciate your recommendation and hope to have the pleasure of welcoming you again on your next visit to the city.Sincerely,Globales Quality Manager

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• User:keithbracher

  Trip type: Business

  Nice hotel, but not restful

  26 Mar 2026

  Very clean and tidy, staff were attentive and friendly, Hotel room was very noisy, due to windows and road noise, bed was extremely hard and pillows were a bit small. Cristina Aguado, Guest Services / Front Office at Globales Acis & Galatea, responded to this review Dear guest,thank you for sharing your feedback. We are pleased to know that you found the hotel clean and tidy, and that our team was attentive and friendly throughout your stay.We are sorry to hear that your rest was affected by the noise from the road and the room’s windows, as well as by the firmness of the bed and the size of the pillows. We truly appreciate your comments, as they help us continue improving the comfort we offer our guests.We hope to have the opportunity to welcome you again and provide you with a more restful and pleasant stay.Sincerely,Globales Quality Manager

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• User:hanskarehoiskar

  Trip type:

  HKH

  02 Feb 2026

  Hotel - OK But there was lot of noise from the hall, when people come inn. The door to room no good soundproof. Cristina Aguado, Atención al cliente/recepción at Globales Acis & Galatea, responded to this review Dear guest,Thank you for sharing your experience. We are sorry that the noise from the hallway affected your rest. We understand how uncomfortable it can be to constantly hear people coming in and out, and that the room door did not provide adequate soundproofing. We will review this issue to improve insulation and ensure a quieter environment for our guests.Thank you sincerely for letting us know, as it helps us continue improving.Sincerely,Cristina AguadoGlobales Acis y Galatea

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• User:aerotourmoldova

  Trip type: Business

  Natalia Iasco, company AEROTOUR MOLDOVA

  28 Jan 2026

  I really enjoyed staying in this hotel. Great services!!! It was very clean room. The personal was very polite and helpfull! Cristina Aguado, Guest Services / Front Office at Globales Acis & Galatea, responded to this review Dear Natalia,We are very pleased to hear that you really enjoyed your stay at our hotel. Your kind words about the cleanliness of the room and the helpfulness of our team mean a lot to us.Thank you for taking the time to share your experience. We hope to have the pleasure of welcoming you again in the near future.Sincerely, Globales Quality Manager

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• User:Gabrielle W

  Trip type: Friends getaway

  Misleading cancellation emails and awfg

  08 Jan 2026

  The hotel room itself was average minus the sad excuse of a bathroom door (“frosted” glass that was see through and on a swinging hinge with no latch) but the complete lack of communication and poor customer service is the justification for this one star review.Drawn in by the airport transfer and continental breakfast before a long travel day, I booked and pre-paid for one night in advance. The morning before my arrival, I checked my email and discovered that my PRE-PAID reservation had been canceled. How is that even possible? With no prior notice? Panicking, I immediately clicked “confirm reservation,” only to be charged again when it automatically booked another room. Unbeknownst to me I still had my original reservation..?I called the helpline right away and was told to wait until 9am. Starting at 9am, I then spent two hours on the phone trying to get ahold of reception and repeatedly being told that the central office “couldn’t help”. Eventually, someone finally reached reception (or so I was told) and informed me there was nothing they could do until I arrived in person and spoke with management.When I arrived at the hotel, I was told management had already left for the evening and I’d have to wait until 7am the next day. The night receptionist said there was nothing she could do until then and handed me a key for only one room. I never even entered the second room that I had paid for.The next morning, I spoke with the manager, who told me she could not do anything about the double charge, despite the second room being completely unused. She said she would email her supervisor. She offered no hotel credit, no complimentary breakfast (which I had to pay for separately), and no resolution of any kind.A few hours later, I received an email stating they refused to refund the unused room.I am deeply disappointed in this establishment. The utter lack of communication and misleading emails, combined with the failure to offer any form of compensation shows a shocking lack of customer care. Cristina Aguado, Guest Services / Front Office at Globales Acis & Galatea, responded to this review Dear Gabrielle,We are truly sorry for the experience you describe and for the distress caused by the confusion surrounding your reservation and the difficulties in communication prior to your arrival. We fully understand how concerning it must have been to receive a cancellation notice for a prepaid booking, and we sincerely regret the inconvenience this created.We have taken note of your comments regarding the double charge, the lack of clarity in the information provided, and the handling of the situation upon your arrival. We will review each of these points internally to understand what may have happened and to prevent similar situations in the future. Our intention is always to ensure that guests feel supported and properly assisted, especially when an issue requires prompt resolution.We also appreciate your feedback regarding the bathroom door, which will be shared with the relevant department for evaluation.We are sorry that your stay did not meet your expectations and thank you for taking the time to share your experience, as it helps us improve our processes and the service we provide.Sincerely, Globales Quality Manager

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