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H10 Puerta De Alcala

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H10 Puerta De Alcala

locationMuseo del Prado-Retiro, Madrid

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About H10 Puerta De AlcalaAbout H10 Puerta De Alcala

Location

This hotel is located in the business district of Madrid near the Retiro Park. It is just a few minutes walk to the Puerta de Alcalá, the Plaza de Cibeles and Calle Serrano.

Facility

32 single rooms and 114 double rooms are located on 7 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include medical assistance, room service (for a fee), a laundry service and a hairdresser. A business centre with projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In some rooms, a terrace provides additional space for relaxation. Rooms have a double bed or a king-size bed. Children's beds can be requested for younger guests. A safe and a minibar are also available. An ironing set is provided for guests' convenience. A television with satellite/cable channels and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Guests can enjoy a selection of sport and entertainment options. Guests can enjoy a refreshing swim in the outdoor pool area. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. In the evenings, guests can unwind to live music.

Meals

Various dining options are available, including a restaurant (with high chairs), a breakfast room and a bar. Bed and breakfast is offered as a catering option. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at H10 Puerta De Alcala Amenities at H10 Puerta De Alcala

  • Facilities

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Cloakroom

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

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      Medical Assistance

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

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      Contactless payment

    • -

      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      à la carte Dinner

    • -

      à la carte Lunch

    • -

      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Jacuzzi

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

    • -

      Tanning Studio/Solarium

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Underground/Over ground Station

100 m

Public Transport

100 m

Park

200 m

Shopping opportunities

500 m

City Centre

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

545

Very Good

261

Average

72

Poor

30

Terrible

47

Recent Reviews: 955

  • User:232traceyr

    Trip type: Solo travel

    Excellent all round

    rating23 Apr 2026

    Very nice hotel. Smart without being too formal. Front desk (particularly Carlos) very helpful. Comfortable rooms. Excellent showers. Good housekeeping. Tasty breakfast with lots of options. Roof bar is beautiful with great views. I’d be very happy to come back here.

  • User:Alex S

    Trip type: Family

    Insane

    rating22 Apr 2026

    I love the breakfast buffet and the rooftop has a great view the drinks as well were fabulous.

  • User:Sarah L

    Trip type: Business

    Would definitely return

    rating12 Apr 2026

    Fabulous hotel - lovely rooms, great service and very good breakfast. Also very well located. Puerta de Alcala HOTEL, Otros at H10 Puerta de Alcala, responded to this review Querido cliente, muchas gracias por sus máximas calificaciones.Nos alegramos de haber contribuido a su buena experiencia de alojamiento. Será un placer recibirle de nuevo en su próxima visita a Madrid y ofrecerle nuestra mejor atención y calidad.Nuestros mejores saludos.

  • User:Todd H

    Trip type: Couples

    Great Property

    rating06 Apr 2026

    Great property and rooftop. Great location by Retiro Park. Restaurant food is very good as well. Only complaint is a Spain and Portugal thing limiting how cool your room can be. We found sleeping as too warm. Would definitely stay at H10 again. Puerta de Alcala HOTEL, Otros at H10 Puerta de Alcala, responded to this review Dear guest,We sincerely thank you for your excellent feedback regarding your stay. We are delighted to hear that you were pleased with the service and quality you received.We look forward to welcoming you back on your next visit to the city.Thank you very much for taking the time to share your feedback and, above all, for recommending our brand.Warm regards.

  • User:travelgeek1982

    Trip type: Friends getaway

    El Cielo de Alcala Rooftop

    rating31 Mar 2026

    There is not much outside to tell you what to expect but the views from the top were actually pretty good. The journey across the hotel reception and lobby bar was confusing with staff avoiding eye contact. Once we got upstairs we were given a table by the side of the pool. Service was mediocre and focusing on serving just one drink, no upsell or offer of a second drink. No coasters or nuts were provided but we saw some other tables were given them highlighting a consistency issue. There is a clear lack of attention to detail but the good views compensate for it. Puerta de Alcala HOTEL, Otros at H10 Puerta de Alcala, responded to this review Dear Guest,Thank you for leaving a review after your visit. We are delighted to have welcomed you to our hotel and that you enjoyed our excellent views from the terrace.Thank you very much for your time. Best regards.

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