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Holiday Inn Express Madrid-San Sebastian D/L Reyes

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Holiday Inn Express Madrid-San Sebastian D/L Reyes

locationSan Sebastian de los Reyes, Madrid

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About Holiday Inn Express Madrid-San Sebastian D/L ReyesAbout Holiday Inn Express Madrid-San Sebastian D/L Reyes

Location

The hotel is situated in heart of one of the most important business areas, and is located 15 km to the north of Madrid, 10 km from Barajas Airport and only 6 km from the airport terminal T 4.

Facility

118 double rooms are located on 3 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include medical assistance, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. All rooms are carpeted and have a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. There are many ways to relax or stay active at the hotel, including tennis, golf and a gym.

Meals

Dining facilities include a restaurant (with high chairs), a breakfast room, a café and a bar. Bed and breakfast is offered as a catering option. A continental breakfast guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Holiday Inn Express Madrid-San Sebastian D/L Reyes Amenities at Holiday Inn Express Madrid-San Sebastian D/L Reyes

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

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      Café

    • -

      Car Park

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      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

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      Garage

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

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      Medical Assistance

    • -

      Restaurant(s)

    • -

      Restaurant(s) with high-chairs

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      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

    • -

      Continental Breakfast

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Golf

    • -

      Gym

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Restaurants

50 m

City Centre

500 m

Underground/Over ground Station

500 m

Public Transport

500 m

Shopping opportunities

1 km

Park

2 km

Golf Course

6 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

65

Very Good

93

Average

102

Poor

41

Terrible

37

Recent Reviews: 338

  • User:H3275ZRgregl

    Trip type: Friends getaway

    Substandard hotel for the price and the staff was not accommodating

    rating09 Jul 2023

    The hotel, at the price paid, was substandard. There was no refrigerator in the room and there were no ice machines in the hotel, requiring me to ask for ice at the front bar. When I did ask, I was only given about three cups of ice, and when I asked for more, I was told that there was a limited amount available and that was all I would get. There was only one roll of toilet paper in the bathroom and it was half gone. With two people, that isn’t sufficient. When I asked for more, I was told it would be replenished in the morning. Ridiculous, considering the price paid. Gemma López Prieto, General Manager at Holiday Inn Express Madrid-san Sebastian D/l Reyes By IHG, responded to this review Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. In addition, all comments help us to improve our work and service. Your comments will be reviewed by management and housekeeping departments. We value your feedback and apologize for any inconvenience your experience has caused you and we sincerely hope that this experience does not block your return to stay with us in the near future.Sincerely,Gemma LópezGeneral Manager

  • User:Richard J

    Trip type: Couples

    noisy

    rating29 Apr 2022

    Noisy. We booked 2 nights, left after one night. Could literally hear the shower next door and people talking way too clearly. I could not sleep. If you can sleep through anything then it shod be no problem for you. Breakfast was typical with hard boiled eggs, etc. You have to pre book you breakfast time as they control entry. Esmeralda Iglesias, Owner at Holiday Inn Express Madrid-san Sebastian D/l Reyes By IHG, responded to this review Estimado Richard J Gracias por compartir su experiencia con nosotros. Agradecemos los comentarios acerca del personal y la limpieza. Lamentamos profundamente no haber cubierto sus expectativas. En días de alta ocupación con los distintos horarios de cada cliente es posible que se escuchara más ruido de lo habitual. En futuras ocasiones tenga la confianza de contactar con recepción, abierta las 24h, para comunicarnos cualquier incidencia, y de esta forma solucionársela en el momento u ofrecerle una alternativa. Reciba un cordial saludo, C. Calzón – Guest Service Manager

  • User:michaelO732

    Trip type: Family

    Great staff. Shame about the rooms.

    rating07 Aug 2019

    Checked in on a Thursday evening for one night before flying home. The staff were very welcoming and helpful and on entering our room we were pleasantly surprised at the size. Full double and a double sofa bed for our daughter. The only issue I had (and this is important for me) was the A/C. It would not go below 27c. The girl on reception thought this was cold enough but for a Brit this was baking temperature. I thought I might cool down in the shower but there was no cold water or at least I couldn’t get it to go cold as the dial wouldn’t go lower than 30c. The staff did try to get us another room but that was even warmer!! All in all a very unpleasant stay with virtually no sleep before a 7 hour flight back to Qatar. I will not be staying here again despite the lovely staff. Not recommended. Gehosan, Front Office Manager at Holiday Inn Express Madrid-san Sebastian D/l Reyes By IHG, responded to this review Dear MichaelO732,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at San Sebastian de los ReyesI would like to start by apologizing to you for the inconveniences you faced during your stay, with the temperature os the roomWe strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments,RegardsMLopezGuest Service Manager

  • User:JCANTraveller

    Trip type: Family

    Premium customer service

    rating04 Jun 2019

    I booked this hotel as part of a trans Europe holiday with my son. We missed our flight from Paris to Madrid due to awful traffic heading to CDG airport. I called the hotel at 7pm requesting a cancellation ( I had a cancellable booking, but the cancellation cutoff time is 4pm the day prior to expected arrival).I spoke with Christina, a very courteous lady indeed. She got back to me at 11:30pm to say that after running the request up to her manager, they had decided to release me from the booking.On a trip where I was nickel and dimed by other IHG hotels, I had to highlight the client empathy that this hotel showed. It was much appreciated. Gehosan, Guest Relations Manager at Holiday Inn Express Madrid-san Sebastian D/l Reyes By IHG, responded to this review Dear JCANTraveller, Thank you for your feedback and time taken to share it. I was delighted to hear your opinion, especially your comments regarding our colleague Cristina.We are looking froward to welcoming you back in the near future. RegardsMLopez

  • User:133antonyq

    Trip type: Couples

    NOT near the Airport!

    rating17 Jan 2019

    Do not be fooled, this hotel is no where near the airport. On top of the booking fee you have to add 2 x €30 taxi fees to the airport, so count this into the cost. The Hotel itself is not too bad, rooms were ok, cleanliness good.A mention about the Staff, very very helpful and polite. The Staff are the best thing about the hotel, so to those Staff I say thank you.We had booked a room for our return but instead just gave up the booking, losing €75, and booked a room in Madrid for €55, saving us a little. Gehosan, Guest Relations Manager at Holiday Inn Express Madrid-san Sebastian D/l Reyes By IHG, responded to this review Thank you so much for your review of our hotel. I am pleased to hear you find the staff grat. It's something we takes great pride in, so we value your feedback. Regards

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