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Hospes Puerta De Alcala

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Hospes Puerta De Alcala

locationMuseo del Prado-Retiro, Madrid

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About Hospes Puerta De AlcalaAbout Hospes Puerta De Alcala

Location

This hotel is located on Independence Square, right in the centre of Madrid. It offers wonderful views of the Puerta de Alcalá and easy access to the vast artistic, cultural and financial activity of the city.

Facility

The hotel has a lift and features 41 rooms. English- and French-speaking staff at the reception desk in the lobby are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In some rooms, a terrace is included as standard. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. A telephone, satellite television, a radio, a CD player, a DVD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. A generous breakfast buffet, a lunch à la carte and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hospes Puerta De Alcala Amenities at Hospes Puerta De Alcala

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Lunch

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      Breakfast Buffet

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

727

Very Good

248

Average

73

Poor

30

Terrible

25

Recent Reviews: 1103

  • User:grovekirk

    Trip type: Solo travel

    Great hotel, great location.

    rating23 Apr 2026

    Wonderfully comfortable bed and linens. Oooh, the shower. I want it for home! Front desk staff so helpful and friendly, as were the staff in the breakfast room. Excellent croissants on the breakfast buffet. The staff did everything possible to make my stay comfortable, with arranging lunch and early check-in the first day. Dirección General, General Manager at Hotel Hospes Puerta de Alcala, responded to this review Dear Mr Grovekirk,Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed the comfort of your bed and linens—and especially the shower! It’s always great to know when those details make a lasting impression.Your kind words about our team truly mean a lot. We take great pride in providing warm, attentive service, so it’s rewarding to hear that both our front desk and breakfast staff helped make your stay enjoyable. It was our pleasure to assist with your early check-in and lunch arrangements. Ensuring our guests feel comfortable and well taken care of is always our top priority.We hope to have the opportunity to welcome you back again soon.Warm regards,Mireya Domingo, GM.

  • User:Chris C

    Trip type: Couples

    Bustling, safe & gorgeous area, Awedom Room

    rating13 Apr 2026

    This property is small but stunning. Our room overlooked the arch and was completely remodeled new inside. Staff was awesome, and very helpful. Super easy taxi corner too. Madrid is a great vacation spot. Dirección General, General Manager at Hotel Hospes Puerta de Alcala, responded to this review Dear Chris,Thank you so much for your kind words. We are delighted to hear that you enjoyed your stay and loved the views from your room. It is wonderful to know that our team made a positive impression and that you found the location convenient for exploring the city.We truly appreciate your recommendation and hope to welcome you back on your next visit to Madrid.Kind regards,Mireya Domingo - GM

  • User:Carol B

    Trip type: Couples

    Exceptional boutique property in the heart of Madrid!

    rating05 Apr 2026

    This hotel had such exceptional service that we hope to return on a future trip to Madrid! It was a very beautiful property in an ideal location to reunite with dear old friends. The breakfasts & dinners were so special and the staff could not have been more helpful and friendly! I would give this hotel the highest number of stars possible. Dirección General, General Manager at Hotel Hospes Puerta de Alcala, responded to this review Dear Carol,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay at Hospes Puerta de Alcalá and felt well taken care of by our team. It’s always our goal to make every guest feel at home, and we’re delighted that our breakfasts, dinners, and service helped make your visit special.We look forward to welcoming you back on your next trip to Madrid — it would be a pleasure to host you again!Warm regards,Mireya Domingo, Managing Director.

  • User:Jesus L

    Trip type: Couples

    This is the place to stay in Madrid

    rating30 Mar 2026

    This is the perfect Hotel considering the location in Madrid! Walking distance from the Plaza Mayor, and La Puerta de Alcalá right there, a little different as far as design, but it had an unbelievable atmosphere, the bar right outside the door and La Puerta de Alcalá is with every penny. The staff is super courteous, I absolutely it! Dirección General, General Manager at Hotel Hospes Puerta de Alcala, responded to this review Dear Jesus,Thank you so much for your kind words and for choosing to stay with us during your visit to Madrid.We are delighted to hear that you enjoyed our central location and unique atmosphere, as well as the nearby surroundings. It’s especially rewarding to know that our team made a positive impression with their courteous service.Your feedback truly means a lot to us, and we are thrilled that you had such a memorable experience.We look forward to welcoming you back on your next visit to Madrid.Warm regards,Mireya Domingo, Managing Director.

  • User:Michael G

    Trip type: Family

    Sleek modern hotel next to the Retiro park

    rating19 Mar 2026

    Wonderful boutique hotel located across from the El Retiro park and puerto alcala monument. Room was wonderfully appointed, comfortable beds, soaker tub, dual vanity, etc. Staff was friendly and efficient. Location was within 15-20 minute walk of major landmarks (Prado and Reina Sofia museums, central shopping district, Royal Palace was probably an extra 5-10 minutes beyond that, etc). There was some construction going on with an adjoining building and also across the street with roadwork yet didn’t hear a thing so rooms are well insulated. Would stay again. Dirección General, General Manager at Hotel Hospes Puerta de Alcala, responded to this review Thank you so much for your wonderful review!We’re delighted to hear that you enjoyed your stay, especially the comfort of your room and its amenities. It’s great to know that our location made it easy for you to explore Madrid’s main attractions.Your kind words about our staff truly mean a lot—we’ll be sure to share your feedback with the team.We would be absolutely delighted to welcome you back on your next visit to MadridMireya Domingo - GM

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