Hostal Prado

Recent Reviews: 136

• User:Nivia R

  Trip type: Friends getaway

  Hostal Stay

  06 Sept 2019

  Great location! Check in time 3pm. Front desk worker very rude. No eye contact. Check in at another location. The actual location has no elevator. Hostal Prado on the third floor. Stairs are rustic wood and uneven which makes it awkward to go up and down with bags. Room and bathroom modern and clean. Maid very nice and pleasant. Place quiet at night. At check out you can let the maid know and leave the keys in the room avoiding to go to the other location for a drop off. Sometimes the location and place are nice but the staff makes a big difference. In this place the front desk person doesn't make the welcoming positively memorable for the international travelers.

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• User:Carmina0426

  Trip type: Friends getaway

  Terrible experience checking in

  09 May 2019

  We got to Madrid-Barajas around 7:00am. We got to the address of the hostal, at 8:00, tired, without sleep and with 2 suitcases and 2 backpacks. It turned out that we had to go to another address to do the check in. I believe his name was Antonio, not sure, but he didn’t look at us and even though we had an email stating that they would accommodate us , he refused, saying that we had to wait until 2:00pm that was the check in time. He said that he worked there for 11 years and that never had they said they would accommodate anyone. We showed him the email, and the story changed. Now it was that the hotel was full and the cleaning ladies nor the clean sheets had arrived. Around 11:00 we decided to sit and wait in front of him, since we couldn’t walk around anymore carrying our luggage. We saw the ladies come and the clean laundry. Around 12 he finally gave us the room. To our surprise, the hostal was in the 3rd floor, no elevator and the stairs uneven and old. It got worse when we got to our room, turn on the ac and when it didn’t work, we called Antonio and he said that it was still cold (75* ) and that the lady in the room next door just called to say it was freezing in her room. I guess he realized that we were aware of how to write reviews that he later called and send us a small fan. Then the next day, we ask the cleaning lady ( very sweet girl ) to change the towels and she said that she couldn’t, that they change them every 2 days. Location was great. And the room was clean and the beds ok. Thats why I gave them 2 stars. BUT NEVER AGAIN

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• User:Sheena O

  Trip type: Friends getaway

  Location location location

  06 May 2019

  Stayed here last week for three nights ....right in the city centre ..everything within walkimg distance. Hostel located on 2nd floor ..no lift and steps a little wonky but very manageable.super comfy twin beds and own bathroom and very quiet considering the location .would highly recomend .also try the restaurant accross the road ...delish !

• User:alexhhill

  Trip type: Business

  Door cutting death machine!

  11 Nov 2017

  Ignore the title! Only a bit of a joke however my partner and I both cut our fingers on the sharp bathroom door which lead to constant bleeding for 20 minutes. That’s our first issue with place. However, the rooms our lovely and just about spacious enough, beds are cleaned and made daily and the room is kept tidy by the cleaners who we never actually got to thank. We brought our own speaker and played some music, no complaints from other guests so the walls must be quite thick. The TV only has Spanish channels which doesn’t really make sense considering that we are English but we enjoyed giggling to some ‘Los Simpsons’! Our second issue is the way it looks from the outside. We were nervous when we pulled up but that’s fine because inside it’s beautiful. Anyway, my partner and I really enjoyed our stay and we felt three stars was generous - the lack of communication you get from the rooms to the reception is in admirable but nevertheless a great stay for the weekend (no longer though).

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• User:Susana A

  Trip type: Friends getaway

  Vacations

  17 May 2017

  I would recommend this hotel to anybody. The place was neat and clean. Staff was very helpful . It was accesible to many restaurants, bars, shows. Public transportation was available near by. It was a friendly environment . Love it