Hotel Eurostars Monte Real

Recent Reviews: 309

• User: dkb93

  Trip type: Business

  Poor hotel and service

  Terrible hotel. Very old rooms, sparsely furnished, not friendly or helpful staff, breakfast not great too . Wall paper coming off, no coffee maker in room. Gave me a terrible room, then I wished to checkout and they wouldn't refund the balance. They changed the room which was marginally better. Overall an avoidable hotel.Terrible hotel. Very old rooms, sparsely furnished, not friendly or helpful staff, breakfast not great too . Wall paper coming off, no coffee maker in room. Gave me a terrible room, then I wished to checkout and they wouldn't refund the balance. They changed t… Read more

• User: Craig W

  Trip type: Business

  DISGUSTING SERVICE - DONT STAY HERE UNLESS YOU ARE A SEWAR RAT

  DONT BOOK THIS HOTEL. THEY ARE A BUNCH OF LOOSERS. We were unable to travel due to my partner falling sick. We asked for a postponement until May 2025 and they said we must submit a doctors certificate which we did. They still refused to issue a refund or postponement after submitting a doctors certificate. BE WARNED. THEY ARE UNABLE TO KEEP THEIR WORD - NO MORALS NO ETHICS. SO DONT EXPECT GOOD SE… Read moreDONT BOOK THIS HOTEL. THEY ARE A BUNCH OF LOOSERS. We were unable to travel due to my partner falling sick. We asked for a postponement until May 2025 and they said we must submit a doctors certificate which we did. They still refused to issue a refund or post… Read more

• User: deforlonge

  Trip type: Friends getaway

  Mediocre

  Reception staff are very helpful and the buffet breakfast had lots of options and was generally good. The rooms were tired and the furnishings cheap. Everything worked ok but it feels very unloved ! If you get a good rate and drive to Madrid its ok but for a holiday romatic break its dull! I had a room to myself so was fine but if I was staying with someone I wouldn't like the glass bathroom! It h… Read moreReception staff are very helpful and the buffet breakfast had lots of options and was generally good. The rooms were tired and the furnishings cheap. Everything worked ok but it feels very unloved ! If you get a good rate and drive to Madrid its ok but for a h… Read more

• User: Female_Solo_Shoes

  Trip type: Solo travel

  No onsite eating options only breakfast available!

  I stayed at the hotel this week (Aug 21-24 2023) for 4 nights. It was lovely. The staff were great, especially reception and the attentative staff member(waiting on staff) at breakfast. They were both a credit to the hotel.One thing I wanted to raise that needs to put in thebooking info is there is no option for onsite meals for lunch and dinner during this time when I stayed. As a lone female tra… Read moreI stayed at the hotel this week (Aug 21-24 2023) for 4 nights. It was lovely. The staff were great, especially reception and the attentative staff member(waiting on staff) at breakfast. They were both a credit to the hotel.One thing I wanted to raise that need… Read more

• User: G6174GUmaryn

  Trip type: Business

  Dreadful experience.

  So disappointed with my stay. The worst hotel I've stayed in for years. The hotel is dilapidated, cleanliness not good, food terrible - breakfast always cold. No tables or chairs on the balconies and on the main terrace the lights went off at 23,:00. Unable to get a coffee after 11:00am - had to go the the restaurant down the road.For the price they charge they should be ashamed of themselves. The… Read moreSo disappointed with my stay. The worst hotel I've stayed in for years. The hotel is dilapidated, cleanliness not good, food terrible - breakfast always cold. No tables or chairs on the balconies and on the main terrace the lights went off at 23,:00. Unable to… Read more