Hotel Luze Castellana

Recent Reviews: 729

• User: ChrisPAngKatHol

  Trip type: Solo travel

  Avoid this hotel if you want good service

  This hotel is now called the BYPILLOW Castellana Avoid this hotel.I booked BYPILLOW Castellana because of its location and because it advertised air conditioning. With Madrid at 35°C, this was essential. At check-in, I specifically asked the receptionist to confirm the air conditioning was working and was assured everything was fine.It wasn’t. The air conditioning did not work, the room was unbear… Read moreThis hotel is now called the BYPILLOW Castellana Avoid this hotel.I booked BYPILLOW Castellana because of its location and because it advertised air conditioning. With Madrid at 35°C, this was essential. At check-in, I specifically asked the receptionist to co… Read more

• User: roeslers

  Trip type: Couples

  Perfect hotel, good value for money, great breakfast

  This hotel was perfect, and really good value for money. I read a couple of the negative reviews and cannot understand them. We stayed 5 days in room 229 and it was perfectly quiet, so maybe ask for that room? Plenty of hot water, excellent maid service, great and friendly staff, very clean rooms, central location surrounded by great restaurants, easy access to metro and bus stops, but most import… Read moreThis hotel was perfect, and really good value for money. I read a couple of the negative reviews and cannot understand them. We stayed 5 days in room 229 and it was perfectly quiet, so maybe ask for that room? Plenty of hot water, excellent maid service, great… Read more

• User: kirsty s

  Trip type: Family

  Great

  The breakfast was mega! We only stayed one night & didn't spend much time in the hotel, winter visit so can't comment on the summer outdoor pool. Decor really nice, room was spotless and had 3 single beds pushed together for me, my husband and our 7 year old, he loved it, the huge bed ha. Room was warm, tea & coffee provided. The buffet breakfast was our highlight, I've been disappointed w… Read moreThe breakfast was mega! We only stayed one night & didn't spend much time in the hotel, winter visit so can't comment on the summer outdoor pool. Decor really nice, room was spotless and had 3 single beds pushed together for me, my husband and our 7 year o… Read more

• User: DanN1969

  Trip type: Family

  Nice, cozy hotel, close to Bernabeu

  I stayed at Luze Castellana in Madrid with my son in July 2025, as he wanted to see Santiago Bernabeu, and I found this hotel. The service, check-in, and check-out worked perfectly, the rooms are really nice, and the breakfast is also very good. The hotel is within walking distance of Santiago Bernabeu (it takes about 30 minutes to walk there). The only issue is dinner. There’s no restaurant at th… Read moreI stayed at Luze Castellana in Madrid with my son in July 2025, as he wanted to see Santiago Bernabeu, and I found this hotel. The service, check-in, and check-out worked perfectly, the rooms are really nice, and the breakfast is also very good. The hotel is w… Read more

• User: Erwinlee Q

  Trip type: Solo travel

  For a Spanish football match.

  I stayed here for a Real Madrid v Valencia match. It is close by to metro stations and restaurants and fast food options. The breakfast buffet was good. Typical buffet with some of the local foods such as Spanish torta and churros. The room was pretty spacious for European standards. It is a bit hidden on a side street near an apartment and some type of business offices. My flight got in early and… Read moreI stayed here for a Real Madrid v Valencia match. It is close by to metro stations and restaurants and fast food options. The breakfast buffet was good. Typical buffet with some of the local foods such as Spanish torta and churros. The room was pretty spacious… Read more