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Hotel Palacio Del Retiro, Autograph Collection

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Hotel Palacio Del Retiro, Autograph Collection

locationMuseo del Prado-Retiro, Madrid

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About Hotel Palacio Del Retiro, Autograph CollectionAbout Hotel Palacio Del Retiro, Autograph Collection

Location

This excellent luxury hotel lies in the pleasant Spanish district of Retiro close to various famous museums such as the Thyssen Museum, Prado and Reina Sofía Museum. The centre of Madrid lies less than 4 km away and offers a diverse selection of shopping and entertainment venues.

Facility

50 rooms, including 9 suites, 7 single rooms and 19 double rooms, are located on 5 storeys and can be reached by lift. The reception desk is open round the clock. A cloakroom, baggage storage service, safe and currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Children can enjoy the playground. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and tennis are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and hydrotherapy treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Palacio Del Retiro, Autograph Collection Amenities at Hotel Palacio Del Retiro, Autograph Collection

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

    • -

      Foyer

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Theatre

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      TV Room

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Entertainment Programme

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Tennis

LocationLocation

Map preview

Around this property:

Golf Course

12 km

Ski Area

40 km

Cross-Country Skiing

40 km

Beach

350 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

414

Very Good

188

Average

66

Poor

31

Terrible

15

Recent Reviews: 714

  • User:cznbill

    Trip type: Couples

    A walk in the park

    rating15 May 2026

    We split our five nights in Madrid across two stays here, and it was the right call both times.After a long flight from San Francisco, the last thing you want is a complicated arrival. We got the opposite. Guillermo and Juan Luis at the front desk welcomed us warmly, walked us through the neighborhood, and marked up a map with nearby sights and restaurants. The porters took our bags up while we got oriented. A genuinely smooth landing after a long day.We were also informed that our room had been upgraded, a welcome perk of Marriott Bonvoy membership. The room was large and beautifully appointed, with a full sitting area, sofa, coffee table, and dining table alongside the bedroom. When we returned for our second stay, the front desk recognized us immediately. The new room was on the top floor overlooking the park, and it was exceptional.The hotel itself is worth mentioning separately. Stunning artwork throughout, a gorgeous old spiral staircase, a comfortable bar, and a beautiful dining room for breakfast. It has the feel of a historic property that’s been done right.The location is the final piece. Directly across from Parque del Retiro, one of Madrid’s great urban parks, with paths, fountains, statues, and a beautiful lake. The Prado is also within easy walking distance, as are plenty of excellent restaurants. Madrid can be crowded and hectic, and having that park a few steps away was a genuine pleasure, especially for unwinding after travel days.Among the four hotels we stayed at in Spain, this one stood out for its staff, its beauty, and its setting. Highly recommended.

  • User:Ohtobeinsandiego

    Trip type: Couples

    Great Location, Good Hotel, Needs Work

    rating07 May 2026

    This is a beutiful, old building housing what once was an upscale hotel. But it's in need of some TLC and staff training. It's a great location, right around the corner from the Prado museum and across the street from the beautiful Retiro Park, Madrid's version of New York's Central Park. The front desk staff was friendly and helpful, though the doorman seemed to be more interested in hanging out at the desk than keeping an eye on guest arrivals. Our taxi dropped us off and no doorman was in sight. As we schlepped our bags through the front door, he suddenly appeared, wanting to help with our bags. Too Late. The hotel offers turn-down service, but in our case, it was very inconsistent. One night we got water and fresh towels, the next night only fresh towels, the next night, nothing, Then, after notifying the desk, full service the last night we were there. And as for maintenance, paint was peeling on the window frames inside the bathroom, as well as several light bulbs were out. I just expect more from a hotel of this caliber.

  • User:TSLove2Travel

    Trip type: Couples

    Beautiful hotel, great location!

    rating29 Apr 2026

    Such a beautiful hotel, amazing, friendly staff, and a great location. We loved our stay there. Thank you Hotel Palacio!

  • User:happymomdad

    Trip type: Couples

    Beautiful hotel

    rating22 Feb 2026

    Pros -stunning decor with beautiful charmHelpful warm staffHot shower with incredible pressure Located five minute walk to the Prada and ten minutes walk to Barrio Salamanca Safe area well lite Across the street from the beautiful Retiro gardens Towels were huge soft plush complimentary toiletries provided Cons- mattress was concave and not comfortable two huge pillows great decorative but not for sleeping Shower had no hand bar to get in and out and was not easy to access. Not for anyone who has balance or limited mobility

  • User:jennyjaunts

    Trip type: Couples

    Felt At Home

    rating05 Dec 2025

    Staying at Palacio del Retiro was an exquisite treat. From the moment Elba checked us in at the front desk, we felt at home. Juan Carlos was always at the ready to assist us with bags or cabs when we needed them. Marimar and Rosalba gave us wonderful service every morning during breakfast. Jimena helped us find restaurants and places to go. And Yarelys gave us great service in the lounge when we returned in the evening. The experience and the service was second to none. I highly recommend this place.

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