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Hotel Serrano

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Hotel Serrano

locationSalamanca-Serrano, Madrid

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About Hotel SerranoAbout Hotel Serrano

Location

This upmarket hotel lies in the Salamanca district, a very exclusive area of Madrid, between the Paseo de la Castellana and the Calle Serrano. Links to the public transport network are located directly in front of the hotel as well as restaurants and shops.

Facility

5 suites, 5 single rooms and 24 double rooms are located on 6 storeys and can be reached by lift. English-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. There are a number of shops as well. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a mini fridge. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A shower, a bathtub and a bidet are included the bathrooms. A hairdryer, a vanity mirror and a telephone are available for daily use. The hotel has non-smoking rooms.

Sport

Various dining options are available, including a breakfast room, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Meals

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Serrano Amenities at Hotel Serrano

  • Facilities

    • -

      24-hour reception

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      Air conditioning

    • -

      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Currency Exchange

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

LocationLocation

Map preview

Around this property:

Restaurants

10 m

Shopping opportunities

10 m

Public Transport

10 m

Underground/Over ground Station

150 m

Park

400 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

47

Very Good

81

Average

48

Poor

11

Terrible

9

Recent Reviews: 196

  • User:Sierra1000Sierra

    Trip type: Couples

    Clean and well maintained

    rating18 Apr 2026

    Great location, about 6, 7 min walk to a metro station, small boutique hotel that have all you need for a stay, staff were very helpful, room that i stayed was very clean and facing the street. Overall i had a very good experience

  • User:jatitadc

    Trip type: Solo travel

    Hidden gem!

    rating20 Jan 2025

    Excellent location. Within 30 minutes from the major museums, Atocha, Gran Via. On major metro and bus routes. Safe. Clean. Staff friendly and speaks English. Very happy with my stay and will return when I visit Madrid again. Perfect location for high end shoppers (Cartier, miu miu etc ).

  • User:Pablo R

    Trip type: Couples

    AC did not work. Horrible customer service.

    rating25 Jul 2024

    Had a terrible experience. Reserved the hotel for two nights and left on the second day to book a different hotel because of A/C not working. This represented additional inconveniences due to lost hours of sleep and additional transportation costs to a new hotel. What’s most disappointing is that management (in this opportunity, represented by Pedro) provided no real solution, and if they can’t find a solution, I would expect a reimbursement, which was never offered, not even a discount or recognition of my additional expenses due to their failure of delivery of a basic feature of their product, air conditioning. The worst part is I only asked to be reimbursed for 50% of the first night I stayed (50 euros), understanding that I did utilize the room (for less than 10 hours and trying to be fair. They denied my request, letting me know they value 50 euros more than a customer’s satisfaction. Pedro was disrespectful and didn’t want to recognize the issue even though two of the hotel employees recognized the AC wasn’t working. He basically invited me to leave and go look for another hotel. I had to ask him to come up to my room and see for himself that the A/C was not working, after he was trying to blame me and arguing the AC wasn’t enough just for me. Through Pedro, this Hotel transmits their lack of care about customer satisfaction.In case it’s useful to someone else, and to show my intent of really trying to be amenable and collaborate with staff, I briefly visited rooms in the first, third and fourth floor in order to find one single room with a decent AC. Clearly, the AC capacity wasn’t properly calculated, or was not maintained throughout the whole building.

  • User:Gustavo C

    Trip type: Couples

    Highly overpriced for what it offers

    rating21 Oct 2023

    We spent there a weekend, payed more than 700$ for 2 nights, with no breakfast, the room was very small, the room temperature control was not working properly, we had to sleep with open windows and still it felt way too warm. Good location, good level of cleanliness.

  • User:Ann C

    Trip type: Couples

    Great Location

    rating06 Jun 2023

    Booked a night here purely to be close to the Santiago Bernabau stadium which was a good half hour walk slightly up hill. Was upgraded to a suite which was nice . Didn’t use the facilities as it was a one night stay . But a very clean and spacious hotel with friendly staff .

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