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Hotel Urban

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Hotel Urban

locationBarrio de las letras, Madrid

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About Hotel UrbanAbout Hotel Urban

Location

This hotel is wonderfully situated at the heart of Madrid, surrounded by cultural venues, countless shops and excellent links to the public transport network. The airport lies some 18 km from the hotel.

Facility

15 junior suites, 9 suites, 11 single rooms and 72 double rooms are located on 6 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a complimentary babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. Rooms include a double bed. A safe and a minibar are also available. Guests will also find a mini fridge included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a DVD player and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, aerobics, a sauna, a steam bath and a solarium. A nightclub offers fun and entertainment.

Meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Special culinary options, such as diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Urban Amenities at Hotel Urban

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Foyer

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Beach

300 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2273

Very Good

665

Average

190

Poor

76

Terrible

47

Recent Reviews: 3251

  • User:Karen W

    Trip type: Solo travel

    Beautiful boutique hotel in excellent location - wonderful stay!

    rating27 Apr 2026

    Great location! Stunning interior! Beautiful, comfortable and well appointed guest rooms. Excellent restaurant and bar. Hotel staff are knowledgeable, friendly, helpful and speak multiple languages. Hotel- cmanager, Owner at Hotel Urban, responded to this review Dear Madam,Thank you for taking the time to review your stay with us.We are thrilled to hear that your experience at Hotel Urban matched the vibrant energy of Madrid's heart.It is delightful to know that our location provided the perfect starting point for your explorations. Our team takes great pride in crafting spaces that blend artistry with comfort, and your kind words about the design and amenities truly warm our hearts. We’re equally pleased that our Glass Bar and Michelin-starred offerings added memorable flavors to your stay.It would be a pleasure to have you return on a future occasion.Best wishes,Santiago Müller, General Manager

  • User:Relax32707160423

    Trip type: Couples

    Zero flexibility or empathy—Not a 5-star experience

    rating20 Mar 2026

    Extremely disappointed with the service here. Due to the ongoing conflict in the Middle East, my partner and I were unable to make our original dates and requested to move our booking. Despite their 5-star status, the hotel flatly refused to assist or offer any flexibility. For a luxury establishment, the customer service is shockingly poor and completely lacking in basic empathy. Would not recommend if you value peace of mind. Hotel- cmanager, Owner at Hotel Urban, responded to this review Dear Guest,Thank you for sharing your feedback with us.We sincerely regret that your experience did not meet your expectations. We understand that the circumstances surrounding the Middle East conflict created an extremely difficult situation for your travel plans.Our reservations team has been in contact with you and offered an exceptional date change, which we were pleased to accommodate.We recognize that such unprecedented global events can create challenging situations for travelers, and we always strive to find solutions within our operational possibilities.We look forward to welcoming you very soon.Best regards,Santiago Müller, General Manager

  • User:Asavelin

    Trip type: Couples

    Ineffective air conditioning in many rooms

    rating17 Mar 2026

    We travelled in March. Temperature in our room was 23-25 degrees. The air conditioning would not reduce the room temperature below this level. We were told the air conditioning was working and this was a reasonable temperature. It seems that the air conditioning was not designed to create lower temperatures in most rooms (and we tried several). After a really unpleasant complaining process, we were given a room with effective air conditioning. Hotel- cmanager, Owner at Hotel Urban, responded to this review Dear Sir,Thank you for sharing your experience with us.We regret to read of your initial concerns. Our air conditioning systems are designed to function properly, but we understand that personal preferences for temperature may vary. We appreciate your patience as we worked to find a satisfactory solution and are glad to know that the complimentary room upgrade provided enhanced your stay.We hope that you will consider returning in the future.Kind regards,Santiago Müller, General Manager

  • User:Núria A

    Trip type: Business

    An amazing experience at the Urban Hotel

    rating17 Mar 2026

    The urban hotel is very good located, less that 10 min walking from plaza del sol and 10 min driving to the Tran station.The vibe of the hotel is very elegant and cozy.The standard room is big, with an amazing closet where you can fit all your clothes and a sofa to chill or leave your bags. The bathroom has a very nice bathtub to take baths.I think it’s worth it the price for the services that the hotel offers.The hotel and the rooms are extremely clean.On the weekends you can listen a little bit noise from the street but the rest of the days it’s quiet.The service of the hotel is top. The concierge is always pending to take your luggage when you arrive or depart. The people at the front desk are very profesional and helpful. The room service is great and the food is excellent. The breakfast is amazing and the people that works in there is very nice and thoughtful. They take the breakfast to an other level. Also there’s a lot of options and the presentation is super good. And the housekeeping is really good. They left you a rose every day and the bed is excelente done. Also, the mini bar and the water in the room is for free. Hotel- cmanager, Owner at Hotel Urban, responded to this review Dear Madam,Thank you for sharing your wonderful experience with us.It is fantastic that you had such an exceptional stay at Urban.We are thrilled that you appreciated our prime position, just minutes from Plaza del Sol and the train station. Your kind words about our elegant and cozy atmosphere mean a great deal to us. It is wonderful that you found your room spacious and comfortable.That said, we understand that weekend street activity can occasionally be noticeable, and we appreciate your patience during those times.Nonetheless, we are delighted that our team exceeded your expectations throughout your visit. Your praise for our concierge's assistance and our front desk's professional approach truly warms our hearts. It is marvelous that you enjoyed our room service and found the cuisine excellent, while our breakfast team clearly made a lasting impression with their thoughtful service and beautiful presentation. We are also pleased that our housekeeping staff's attention to detail, including the daily fresh rose and perfectly prepared bedding, contributed to your comfort.We hope to welcome you back for another memorable stay.Kind regards,Santiago Müller, General Manager

  • User:W254DDannettem

    Trip type: Couples

    Brilliant trip to beautiful Madrid staying at this lovely hotel.

    rating16 Feb 2026

    Beautiful hotel with extremely helpful friendly and professional staff at the door, reception, hotel services and the dining room. We had the best time visiting this lovely city and it was so nice to have a lovely hotel to come back to after the days sightseeing. Hotel- cmanager, Owner at Hotel Urban, responded to this review Dear Madam,Thank you for sharing your wonderful feedback with us.It is fantastic that you had such a brilliant experience at Urban.We are delighted that you appreciated the elegance of our property and found our team so welcoming across all departments.We are also pleased that our central location enhanced your Madrid adventure, providing you with a comfortable retreat after exploring this captivating city.We hope to have the pleasure of welcoming you back soon.Kind regards,Santiago Müller, General Manager

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