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Hyatt Centric Gran Via Madrid

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Hyatt Centric Gran Via Madrid

locationGran Via, Madrid, Spain

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About Hyatt Centric Gran Via MadridAbout Hyatt Centric Gran Via Madrid

location

This hotel is located in the heart of Madrid.

facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry, a page service and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. A balcony is among the standard features of some rooms. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a plug adapter and WiFi (no extra charge) are provided as well. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

Guests can enjoy a selection of sport and entertainment options. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

meals

Dining facilities include a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day. Gluten-free meals, vegetarian dishes and children's meals can be prepared on request.

Amenities at Hyatt Centric Gran Via Madrid Amenities at Hyatt Centric Gran Via Madrid

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Gym

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1144

Very Good

261

Average

179

Poor

95

Terrible

84

Recent Reviews: 1763

  • User:776noreenm

    Trip type: Friends getaway

    Great Stay

    rating21 May 2026

    Really enjoyed my stay in Hyatt Centric Grand Via. The hotel is very central with very efficent and friendly staff, a special mention to the room service staff at breakfast, concierge and to Selp in the Restaurant who made my birthday special. Guest Experience, Guest Services / Front Office at Hyatt Centric Gran Via Madrid, responded to this review Dear 776noreenm,Thank you very much for sharing your kind review!We are thrilled to hear that you really enjoyed your stay at Hyatt Centric Gran Vía and that our central location made your visit even more convenient. It’s especially rewarding to know that our team’s friendliness and efficiency left such a positive impression on you.We truly appreciate your special mention of our room service breakfast team, our concierge, and Selp from the restaurant — we will be delighted to pass along your kind words to them. We are especially pleased that we could help make your birthday celebration memorable.We hope to have the pleasure of welcoming you back very soon for another wonderful stay in Madrid.Warm regards,

  • User:jdr504

    Trip type:

    Great choice in Madrid!

    rating21 May 2026

    Beautiful hotel, right on Gran Via in the heart of it all. Comfortable room (although a little noisy since it was next to a hotel service closet, which was used all day). Great breakfast buffet (order from menu) and friendly staff. Guest Experience, Guest Services / Front Office at Hyatt Centric Gran Via Madrid, responded to this review Dear jdr504,Thank you very much for your lovely review!We are delighted to hear that you enjoyed our prime location right on Gran Vía and that you found your room comfortable, as well as our breakfast offering and the friendliness of our team.At the same time, we sincerely appreciate you bringing the noise issue to our attention. We are sorry to hear that your room’s proximity to a service area affected your experience, and we will certainly review this internally to minimize any inconvenience for our guests.We truly value your feedback and hope to have the opportunity to welcome you back for an even more comfortable and enjoyable stay.Warm regards,

  • User:Johanna K

    Trip type: Friends getaway

    Great Hotel

    rating19 May 2026

    I recently stayed in the Hyatt Centric Hotel Madrid, which I would highly recommend. In particular I want to congratulate a lovely gentleman who served us in Hielo y Carbón a lovely restaurant , by the name of Self hopefully I have the spelling of his name correct,He made our experience there great, shout out to Selp. A fantastic employee as were all the staff in this Hotel.

  • User:H7411DSnicholass

    Trip type:

    Perfect Family Hotel

    rating17 May 2026

    Hyatt Centric was located in the heart of the city. Easy to get to, friendly and professional staff. The hotel is clean and inviting. the restaurant inside is great and the rooftop restaurant has some stunning views of the city. Guest Experience, Guest Services / Front Office at Hyatt Centric Gran Via Madrid, responded to this review Dear H7411DSnicholass,Thank you very much for your kind and detailed review!We’re delighted to hear that you enjoyed our central location and found the hotel easy to access. It’s also wonderful to know that our team made a positive impression with their friendly and professional service.We’re glad you appreciated the cleanliness and welcoming atmosphere, as well as both our restaurant and rooftop—those city views truly are something special!We look forward to welcoming you back to Hyatt Centric Gran Vía Madrid very soonRegards,Mario Rivas

  • User:amysa

    Trip type: Friends getaway

    Amazing Service, Great Location, Highly Recommended!

    rating13 May 2026

    Location - right smack in the middle of Madrid city center. Shops left and right, El Corte Ingles a 5-min walk, grocery in the basement, small shops further down the road, and before you know it you are already in Sol. Hotel is also across the Gran Via stop for the Big Bus Tour (early am tour start) and will stop infront of the hotel on the way back. Convenient and safe location. Check-in - quick and easy, seamless and received an upgrade (as my reservation included the upgrade when available)Room - room is good size with complete amenities. Modern interiors, parquet flooring which i prefer over carpeted flooing. The bathroom was clean and well lit it didnt feel icky walking on the bathroom with my bare feet. Bottled water provided in the room. Service - HIGHLY COMMENDABLE. I received welcome drinks with chips and olives in my room. MARIO (Concierge) was exceptionally helpful and responded to all my queries and requests eagerly. His recommendations adjust according to your considerations so you end up being more efficient in terms of time, effort, or money, whichever rank higher in your priorites 😁Food - dinner at the rooftop bar, amazing view, good range of food and drink choices, very nice place to relax and unwind after a full day ofIn my experience over the years, PEOPLE make a huge difference whenever i stay in a hotel. The staff at Hyatt Centric Gran Via definitely ranks high in terms of guest experience. Will definitely come back here on my next visit to Madrid. Guest Experience, Guest Services / Front Office at Hyatt Centric Gran Via Madrid, responded to this review Dear Amysa,Thank you so much for your wonderful review! We're absolutely thrilled to hear that your experience with us was exceptional from start to finish. Our team, especially Mario, takes great pride in offering personalized service, and it's heartening to know you felt well cared for during your stay. We also appreciate your kind words about our location, cleanliness, and overall amenities. It's feedback like yours that motivates us to continue striving for excellence. We hope to welcome you back for another unforgettable stay soon! Have a great day!Marcos HuertasGuest Experience

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