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Ibis Madrid Alcala De Henares La Garena

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Ibis Madrid Alcala De Henares La Garena

locationAlcala de Henares, Madrid

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About Ibis Madrid Alcala De Henares La GarenaAbout Ibis Madrid Alcala De Henares La Garena

Location

Located in Empresarial de la Garena, this hotel lies just a short distance from the centre of Madrid where guests will discover a diverse array of shopping and entertainment venues. A sports complex is situated just a short distance away and there are convenient links to the national road II as well as the centre of the city of Madrid.

Facility

92 rooms, including single rooms and 91 double rooms, are located on 4 storeys and can be reached by lift. Guests are warmly welcomed by English- and French-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a games console and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms and smoking rooms.

Sport

A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, tennis, golf, a gym and aerobics.

Meals

Dining facilities include a restaurant with air conditioning, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Ibis Madrid Alcala De Henares La Garena Amenities at Ibis Madrid Alcala De Henares La Garena

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Sun terrace

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

17

Very Good

10

Average

5

Poor

2

Terrible

7

Recent Reviews: 41

  • User:El Rincón de B

    Trip type: Family

    Good experience!

    rating23 Jul 2025

    Very friendly staff, family rooms are good and very clean.Super comfortable and spacious beds.Good breakfast. Originally submitted in Spanish on www.tripadvisor.es. View originals.

  • User:mlcatano

    Trip type: Couples

    Visit to Alcalá de Henares

    rating06 May 2025

    Spacious room, comfortable but very normal, without refrigerator. We are a couple and there was only one spare pillow, in the bathroom there were no sink or bidet towels, only two shower towels. The reception and the bar are attended by only one person, so the waits on one side and the other become endless, when we arrived we had to wait long and when more of the same came out, a lot of lack of staff / organization. Originally submitted in Spanish on www.tripadvisor.es. View originals.

  • User:Miguelyl2019

    Trip type: Couples

    Poor education

    rating20 Oct 2024

    Let’s see, you’re having a drink on the terrace of the cafeteria, the table had to be cleaned of cups so we could sit down for a drink (there are like six/eight tables and all with other dishes) that you don’t get the drink eh? Well nothing, when we have been sitting in the shade for about fifteen minutes because someone of the waiters decided that we had to give us the sun and gave the engine of the awning to collect without asking if we felt like it, or even if they wanted all the tables clear to collect the dishes, this is the last one they make me, already a while ago I came to travel they overcharged me at breakfast but I did not look at the ticket until we were in the car already traveling which I can not prove, it is the only place to have something nearby, anyway, goodbye Originally submitted in Spanish on www.tripadvisor.es. View originals.

  • User:qscofr1

    Trip type: Solo travel

    Correct

    rating10 May 2024

    The room was lovely and big but the staff wasn't so friendly and power chargers for normal electric cars weren't working something is not nice.Free drink for silver/gold members is limited to soft drinks but Jo one inform in advance.It is well locates Hotel Ibis, General Manager at Ibis Madrid Alcala de Henares la Garena, responded to this review Dear Qscofr1:Thank you for taking the time to write a review about your recent visit to ibis Valladolid.We are sorry that in this occasion that you were disappointed with your stay. We take good note of all your comments, we assure you that they are the basis for our continuous improvement, and we pass them on to those responsible for the departments in question so that the areas you indicate are reviewed and improved .We apologize for the inconvenience caused during your stay and we sincerely appreciate that you have shared this matter with us.Best regards

  • User:qscofr1

    Trip type: Solo travel

    Over expectations

    rating16 Sept 2023

    I never been before and as soon as park and see there were Electric charging point my expectations went up. Really was a lovely place with clean and tidy rooms a little bigger than standard Ibis red in Spain. Staff was friendly and provide all service quite fast.For sure will come back

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