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Ibis Styles Madrid City Las Ventas

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Ibis Styles Madrid City Las Ventas

locationVentas-Avenida America, Madrid

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About Ibis Styles Madrid City Las VentasAbout Ibis Styles Madrid City Las Ventas

Location

This hotel welcomes guests in Madrid.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, 24-hour room service, an alarm call service and a laundry service. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi are provided as well. Slippers are included. A hairdryer and a telephone are provided in the bathrooms, which include a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics and a solarium. A dance club and a nightclub are also options for entertainment.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Amenities at Ibis Styles Madrid City Las Ventas Amenities at Ibis Styles Madrid City Las Ventas

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

    • -

      Restaurant(s)

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      Room Service

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      Shops

    • -

      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

    • -

      Gym

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

48

Very Good

22

Average

6

Poor

3

Terrible

6

Recent Reviews: 85

  • User:Messos

    Trip type: Family

    Everything you would want from a hotel.

    rating30 Apr 2025

    The room’s door was hard to open, which is the only con of the hotel. The staff was more than friendly, the rooms were quite and clean. There is a minibar which also serves as a fridge. There was no toilet brush, which was a bit strange. The hotel has a pool, a gym and a nice restaurant too.

  • User:Venture323416

    Trip type: Family

    Funky nice design hotel

    rating22 Aug 2024

    Great welcome from the front-office team! The rooms are big and very funky!The swimming pool big extra with the heat Needs to be cleaned more often and around by the sunbatheThe only big question? Why this hotel has the bar tenders and waiters??? They are horrible and rude not ,friendly at allI was almost afraid to sit and order something!

  • User:Sarah S

    Trip type: Friends getaway

    Awful service, rude staff

    rating25 May 2024

    Shocking service. Rude staff. Had a basically empty restaurant and refused to seat us (on the proviso they did not have enough staff working and even though we could book online). Asked to speak to a manager which was refused. Really terrible, treat British people like scum. Will never be using ibis again.

  • User:Rachel M

    Trip type: Family

    Nice hotel for families

    rating11 Jul 2023

    Very nice place for families. Great facilities like pool, snooker table and bar. Good price. The rooms are clean and big and the staff are very nice and polite. There is good transformation to the city, bus number 53 gets to all the important areas .

  • User:Abdellaziz L

    Trip type: Family

    "Traumatic experience and blatant lack of support from hotel staff"

    rating09 Jul 2023

    I must share my catastrophic experience at the Novotel Ibis Styles Madrid City Las Ventas hotel. This establishment, despite claiming to offer high standards of comfort and safety, has deeply disappointed me, turning what was supposed to be a pleasant stopover on the way to our vacation into a real nightmare.On June 25, 2023, my wife, daughter and I were the victims of a violent robbery in the hotel parking lot, a supposedly secure area. A suspicious individual, unperturbed by the staff despite his strange presence, followed and assaulted my family, stealing valuable possessions. More than the material damage, it was the trauma of the attack that turned our lives upside down.Equally, if not more disappointing, was the reaction of the hotel staff. Despite the cries of my wife and daughter, no member of staff intervened. The help offered was minimal - a simple phone call to the police. No further assistance was provided, either during the incident or in the hours and days that followed.I sent a detailed letter to the hotel management, hoping that our case would be dealt with appropriately. To my great disappointment, no positive action was taken. The lack of empathy and assistance is flagrant and shocking for an establishment of this stature.As a result of this incident, we had to cancel our vacation. My professional activity has also been seriously disrupted by the theft of my computers. To this day, my wife and children are still traumatized.I strongly discourage this hotel to anyone who values security and integrity. An establishment that is so negligent about security and so indifferent to the well-being of its guests does not deserve your trust or your money. For our part, we will never return to the Novotel Ibis Styles Madrid City Las Ventas hotel, and will advise all our contacts to do the same.

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