Infanta Mercedes

Recent Reviews: 391

• User:johnmodesto

  Trip type: Couples

  Affordable older hotel, well located

  03 Jul 2025

  Older hotel in a quiet corner of the Tetuan neighborhood. About a 5 minute walk to the Metro. Staff were friendly and efficient. The room was slightly dated, but comfortable. The toilet would run for 20 minutes after being flushed, that was slightly annoying. The AC worked but was noisy. There is a lovely Carrefour market 3 blocks away on the Calle Orense that is open early and late.

• User:raquelrattle

  Trip type: Solo travel

  Adequeate

  23 Jun 2024

  This place was "adequate". I was given an attic room with a very small window. Nothing like the bright and airy rooms advertised on their website. The wardrobe seemed to have been built for a child so anything longer than a shirt/top trailed on the floor. Only 5 coat hangers. The glass I had used was not cleaned/replaced. Breakfast was okay, inexpensive and set me up for the day.

• User:Kessy R

  Trip type: Solo travel

  Not Trustworthy

  12 Jun 2024

  The hotel was well located and I only spent 1 night there as I was in transit.Sadly I forgot my electric toothbrush and its casing, and when I realised and followed up the following day I was told there was nothing left in the room. I was quite saddened and disappointed as it's relatively new and a birthday gift :(

• User:elizabethevans992017

  Trip type: Friends getaway

  Great hotel for exploring the city

  06 Nov 2023

  Excellent little hotel in a great area. Plenty to see and do nearby, close to shops, bars, restaurants, and transport links. Has everything you need for a comfortable stay. Not fancy, but very good value. Staff were friendly and helpful. Couldn't fault anything really, apart from a few tatty bits here and there in the room; however, it was very clean.

• User:Alerubi

  Trip type: Solo travel

  Bad experience

  14 Aug 2022

  I stayed 10 days in that hotel.I changed rooms several times because of ongoing issues but that is not even something I want to complain about, what I want to complain about is the treatment and insults I got from the younger boy a reception worker and a very outspoken cleaning lady, small, dark skin who at first I thought was the boss of the hotel based on her behaviors. In one of the rooms I stayed, the air conditioner stopped working in the middle of the night, it was very hot, I called the reception, no one could help me. In the morning hours the air conditioner came back to life but at the same time it came very unpleasant smell, my whole room smelled like a public toilet.I called the reception back, the boy picked up annoyed, I explained what was happeningand if someone could come up and do something about it, he refused, saying he can give me again another room but right now all rooms were full and I had to wait, so I did but the smell was impossible to stay in. After some time I called back again asking if rooms were available, he picked up again annoyed not even willing to talk, I do understand if there are no rooms available there is nothing to do, but his attitude was rude. At some point the room stank so bad I came out and waited in the corridor, I came across the cleaning lady who I asked if she could come to my room and see about the air conditioner because I didn’t understand what was happening, whatever I said to her, she answered abajo on repeat in a demanding way, I was thinking, well it looks like everyone is in a bad mood here today. She came down with me, that boy came to the reception and had a meltdown in front of me, his hands were shaking, freaking out telling me that I have to understand there are no rooms available, all I asked was for someone to come up to the room and check the stinky air conditioner. I went back to the elevator, and those two couldn’t wait and talk bad behind my back, I came back telling them I understand Spanish, he said, we don’t talk about you but about the rooms, I went back upstairs, I got a new room, wanted to take a shower, but the head shower was bad, the water pressure came just from the middle hole and it was impossible to regulate it, I called him asking if he could exchange the head shower as in other rooms they worked well, he came up angry, telling me with a straight face that the head shower is working good, he again had a complete melt down shouting at me if I don’t like the rooms, I should look for another hotel. Afterwards he came back with another head shower with the bossy cleaning lady both insulting me loca, que loca, muy loca on repeat, wondering what was my actual problem, thinking I don’t understand Spanish, I couldn’t believe my ears and my eyes, I never got such a treatment in a hotel before. After some time I left the room, the cleaning lady was on the same floor, seeing me and continuing saying loca on repeat. After two days I had to change again this time there were ants in the room. In the next room I stayed, everytime the cleaning lady passed by, she was gossiping with her colleagues calling me loca, I had to deal with being called loca for about 9 days, I have never experienced anything like that. I don’t know if those two got any education and learned manners in their lives, if so, they should have apologized to me, but they didn’t, after this there was no hello and no goodbye from the reception boy, all I saw was an upset toddler sitting behind the desk. There was only one gentleman who worked at the reception in the morning hours that was nice with me, the rest was rude and impolite

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