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Infanta Mercedes

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Infanta Mercedes

locationSantiago Bernabeu-Castellana, Madrid

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About Infanta MercedesAbout Infanta Mercedes

Location

This hotel enjoys a privileged location linked with the main streets of the Cuzco district of Madrid. It is near Nuevos Ministerios and only a few minutes from the Juan Carlos I fairgrounds. In addition, the Santiago Bernabeu football stadium is 500 m away. Madrid-Barajas Airport is situated at a distance of approximately 15 km from the hotel.

Facility

18 single rooms and 42 double rooms are located on 5 storeys and can be reached by lift. Multilingual staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service and a safe. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services include a 24-hour security service, medical assistance, room service (for a fee), a laundry service and a coin-operated laundry. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms include a double bed. A safe, a minibar and a desk are also available. Equipped with a direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

Dining facilities include a dining room, a breakfast room and a café. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Bed and breakfast is offered as a catering option. A continental breakfast buffet ensures a great start to the day. At dinner, guests order their favourite dishes à la carte.

Meals

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Infanta Mercedes Amenities at Infanta Mercedes

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      Breakfast Buffet

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      Continental Breakfast

LocationLocation

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

74

Very Good

155

Average

116

Poor

25

Terrible

21

Recent Reviews: 391

  • User:johnmodesto

    Trip type: Couples

    Affordable older hotel, well located

    rating03 Jul 2025

    Older hotel in a quiet corner of the Tetuan neighborhood. About a 5 minute walk to the Metro. Staff were friendly and efficient. The room was slightly dated, but comfortable. The toilet would run for 20 minutes after being flushed, that was slightly annoying. The AC worked but was noisy. There is a ...
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  • User:raquelrattle

    Trip type: Solo travel

    Adequeate

    rating23 Jun 2024

    This place was "adequate". I was given an attic room with a very small window. Nothing like the bright and airy rooms advertised on their website. The wardrobe seemed to have been built for a child so anything longer than a shirt/top trailed on the floor. Only 5 coat hangers. The glass I had used wa...
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  • User:Kessy R

    Trip type: Solo travel

    Not Trustworthy

    rating12 Jun 2024

    The hotel was well located and I only spent 1 night there as I was in transit.Sadly I forgot my electric toothbrush and its casing, and when I realised and followed up the following day I was told there was nothing left in the room. I was quite saddened and disappointed as it's relatively new and a ...
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  • User:elizabethevans992017

    Trip type: Friends getaway

    Great hotel for exploring the city

    rating06 Nov 2023

    Excellent little hotel in a great area. Plenty to see and do nearby, close to shops, bars, restaurants, and transport links. Has everything you need for a comfortable stay. Not fancy, but very good value. Staff were friendly and helpful. Couldn't fault anything really, apart from a few tatty bits he...
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  • User:Alerubi

    Trip type: Solo travel

    Bad experience

    rating14 Aug 2022

    I stayed 10 days in that hotel.I changed rooms several times because of ongoing issues but that is not even something I want to complain about, what I want to complain about is the treatment and insults I got from the younger boy a reception worker and a very outspoken cleaning lady, small, dark ski...
    Read more

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