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Intercontinental Madrid

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Intercontinental Madrid

locationSantiago Bernabeu-Castellana, Madrid

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About Intercontinental MadridAbout Intercontinental Madrid

Location

This excellent, popular luxury hotel lies on the wonderful Castellana boulevard just a short bus ride from the old town and the Prado museum (Gregorio Maranon station). It is just 4 km to the city centre and links to the public transport are to be found directly out front.

Facility

The apartment hotel has 28 suites, 91 apartments, 196 single rooms and 111 double rooms, which are located on 8 storeys and are reachable by 2 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Daily newspapers are available for purchase. A business centre with fax machine, projector and photocopier is available. The congress service offers support with all aspects of event organisation.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a TV, a radio, a plug adapter and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The apartment hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

A sun terrace is a great place to while away the hours. For guests who wish to keep active, cycling/mountain biking and tennis are available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, bowling, squash, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Dining facilities include a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. Alcoholic beverages are available.

Amenities at Intercontinental Madrid Amenities at Intercontinental Madrid

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Bowling

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      Cycling/Mountain Biking

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      Gym

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      Massage

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      Sauna

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      Squash

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      Steam bath

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      Sun terrace

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      Tennis

LocationLocation

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Around this property:

Beach

300 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2000

Very Good

672

Average

194

Poor

60

Terrible

36

Recent Reviews: 2962

  • User:Philip H

    Trip type: Family

    We did not need to go outside to get great food and excellent service!

    rating28 May 2026

    We stayed at the Hotel for a week and had a wonderful breakfast almost every morning -for long hours. We had dinner in their restaurant on our fourth night there. The waiter and the Maitre’D attended to us, possibly because we dined early, but we believe that the level of attention would have been nearly the same had the room been full. I enjoyed roasted chicken on rice and my wife had sea bass. The food was great and treats at beginning and end were pleasant surprises. Olives, nuts, breads and a final plate of chocolate, almond-brittle and pistachio-brittle were the final surprise. We found no reason not to dine in the hotel.

  • User:Janis K

    Trip type: Couples

    Great hotel with convenient location

    rating25 May 2026

    Great hotel with excellent staff. We were upgraded to our room but realized it was facing front and seemed a bit noisy. We called the desk and within minutes we were given a different and quieter room. Sleeping conditions were excellent with comfortable bed, dark room and easy to regulate the temperature. The bathroom had two sinks, a toilet with its own door and a wonderful shower. Even the shampoo and body wash smelled awesome. The breakfast was great and the staff were extremely attentive. We love to walk and it was easy to get everywhere we wanted to by foot. All in all an A+ JCCMadrid Caballero, Dueño at Intercontinental Madrid By Ihg, responded to this review Dear Janis K,Thank you for your lovely review. We’re delighted that you enjoyed our great hotel and excellent staff and that the team quickly assisted with a quieter room.We’re glad the sleep quality and room amenities, as well as the breakfast and attentive service, made your stay even better.It’s wonderful to know our location made it easy for you to explore the city on foot.We look forward to welcoming you back soon.Sincerely,Giuseppe VincelliGeneral Manager

  • User:Vivek M

    Trip type: Business

    Good experience

    rating24 May 2026

    Mr Rodrigo Fernandes deserves special thanks for the care he took. JCCMadrid Caballero, Dueño at Intercontinental Madrid By Ihg, responded to this review Dear Vivek M,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Giuseppe VincelliGeneral Manager

  • User:marg529

    Trip type: Family

    Very nice hotel

    rating20 May 2026

    Arranged by tour company, lovely room although a bit smaller than we expected. Staff were brilliant and very attentive.It’s not in the middle of the tourist area but if you are fit it’s easy to walk or catch a bus. Taxi is quite cheap also. Meals were very nice and service was excellent. JCCMadrid Caballero, Dueño at Intercontinental Madrid By Ihg, responded to this review Dear marg529,Thank you very much for sharing your experience. We are delighted to know that you enjoyed your stay and that our attentive staff helped make your visit so pleasant.It’s great to hear that you liked your room and appreciated both the quiet location and the convenient transport options nearby.We’re also pleased that you enjoyed the meals and excellent service.We truly hope to welcome you back on your next visit to Madrid.Sincerely,Giuseppe VincelliGeneral Manager

  • User:Peter M

    Trip type: Couples

    Visit to Intercontinental Hotel Madrid

    rating19 May 2026

    Great customer serviceImmaculate rooms JCCMadrid Caballero, Dueño at Intercontinental Madrid By Ihg, responded to this review Dear Peter M,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Giuseppe VincelliGeneral Manager

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