Madrid Chamartin Affiliated By Melia

Recent Reviews: 1802

• User:Robert Nicolae P

  Trip type: Family

  This hotel is in bad condition with a very rude staff. Not recommend.

  25 May 2026

  This hotel is in the bad condition and staff is very rude. I tried to discuss with them regarding a refund for 1 night because of the death in the family, and they was not interested. Their policy is not to refund. I don’t recommend this hotel and the attitude of the staff. Hotel- cmanager, Owner at Hotel Madrid Chamartin Affiliated by Melia, responded to this review Dear Robert,Thank you very much for taking the time to review your stay with us at Hotel Madrid Chamartín, Affiliated by Meliá.Our cancellation policy is designed to provide clarity for all guests, though we deeply regret the constraints it imposed during your personal circumstances.We also regret that, despite the attempts to contact you following your stay, we were unable to reach a solution that fully met your expectations. Your comments are highly appreciated and help us continue reviewing aspects related to service, communication and our facilities, which are regularly inspected and maintained to ensure our guests’ comfort.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Diego C., Hotel Madrid Chamartín, AbM Team

  Read more

• User:gxcg

  Trip type: Couples

  Nice Hotel

  11 May 2026

  Great location if you need to travel by train. 15 min. ride from airport. There was city construction, not hotel construction during the day. No construction noise at night. Someone said the construction was 24 hrs. Not when I was there, May 11 -12, 2026. Decent value. Helpful staff and one person spoke English. Clean rooms. My favorite, very clean bathrooms, nice hot water with great water pressure in the shower. Hotel- cmanager, Owner at Hotel Madrid Chamartin Affiliated by Melia, responded to this review Dear guest, We would like to thank you for taking the time to share your observations on your stay at Hotel Madrid Chamartín, Affiliated by Meliá.We're delighted our location near transport links and the absence of nighttime construction noise contributed to a convenient stay. Our team is grateful for your recognition of their helpfulness and language support.Your commendation of the spotless rooms and well-maintained bathrooms, including the water pressure, is much appreciated.We acknowledge your feedback on the room comfort and sleep quality, and we remain dedicated to refining every aspect of our guest experience.We hope that you will consider returning to stay with us in the future.Kindest regards,Marina N., Hotel Madrid Chamartín AbM Team

  Read more

• User:Fleece71

  Trip type: Business

  Dirty and tired rooms and disturbed sleep

  12 Feb 2026

  This was booked on my behalf for a business trip and I would never return.On the bright side, the reception staff were very pleasant and the location is good.However, the rooms are tired and not very clean and in desperate need of an update.Both nights my sleep was disturbed- once by people trying to enter my room and on the second night, the noise until 0230 on the first floor was totally unacceptable.A horrible stay Hotel- cmanager, Owner at Hotel Madrid Chamartin Affiliated by Melia, responded to this review Dear Guest,Thank you for taking the time to leave a review of your recent stay with us at Hotel Madrid Chamartín, Affiliated by Meliá.While we are pleased to read that you found our reception team pleasant and appreciated the location, we are truly sorry that the overall experience did not meet your expectations.We regret that you found the room to be below standard in terms of condition and cleanliness. Please be assured that your comments have been shared with our housekeeping and maintenance teams, as maintaining comfortable and well-kept rooms is a priority for us.We are especially concerned to read about the disturbances during the night. Guests’ rest and safety are extremely important, and noise at such late hours is certainly not acceptable. Had we been made aware at the time, our team would have acted immediately to address the situation.We are sorry that your business trip was affected in this way and that your stay left such a negative impression. Your feedback is valuable and helps us focus on the areas that require attention and improvement.We hope to welcome you back on future occasions. Best regards,Emilia M., Hotel Madrid Chamartín AbM Team

  Read more

• User:juliedK173GR

  Trip type: Couples

  Stay elsewhere, Ive stayed in better hostels.

  27 Jan 2026

  Hotel was hard to find at first, however the Charmartin train station is been renovated at present and its hard to find your way about. Hotel is situated beside residential accomadation which also through us. We were looking for a building that resembled a hotel. Room is very basic, matress old, pillows and towels both smelled stale. We were a couple, hotel supplied one bottle of water and only one bath towel. No coffee facility. No bathroom extras, ie shower cap. No vanity mirror, I wear contacts, its important to me. At 10pm we ask for a sandwich, kitchen closed they offered uber eats. The following morning, the cleaning lady knocked once and walked in, we were still asleep. I shouted. Breakfast was ample however, eggs, bacon, mushrooms and tomato all cold. Hot water from coffee machine, cold. So to sum it up, we travel a lot, I wouldnt leave a bad review unless I felt there was room for improvement. We only had one night in Madrid, this hotel spoiled our experience off this part of Spain. There are hundreds of hotels in Madrid, we choose this one as it had easy access to train station. Do yourselves a favour, stay in town and use public transport which is very reasonable. Our room had a pool view, one photo attached. Hotel- cmanager, Owner at Hotel Madrid Chamartin Affiliated by Melia, responded to this review Dear guest, Thank you very much for taking the time to review your stay with us at Hotel Madrid Chamartín, Affiliated by Meliá.We’re pleased you appreciated our proximity to Chamartín Station and the pool view from your room.We regret the perception you describe regarding the room and the arrival. The area around Chamartín station is currently undergoing renovations, which can make orientation more challenging, and our reception team is available 24 hours a day to assist with directions, amenities or any request that may arise. Our housekeeping and maintenance teams follow strict protocols, and any detail related to linen, room equipment or additional items can be resolved immediately when reported during the stay.Regarding late‑night dining, when the kitchen is closed we offer alternative options to ensure guests still have access to something convenient. As for breakfast, we continuously refine our service so that it meets the expectations of all travellers.We sincerely appreciate your feedback, which helps us continue improving the experience we offer. We take pride in our location’s transport links and hope to welcome you back with improved comfort.We hope you will consider staying with us again in the future. Best regards,Emilia M., Voice of Customer Coordinator

  Read more

• User:Audra M

  Trip type: Family

  Avoid Hotel Madrid Chamartin - Not Up to Melia Standards

  23 Nov 2025

  I stayed at Hotel Madrid Chamartín expecting the quality and comfort typically associated with Meliá Hotels. Unfortunately, the experience was extremely disappointing and far below expectations.The condition of the hotel was unacceptable:• Hallway carpets were filthy and lighting was dim, creating an unwelcoming and unsafe environment.• The guest room had a broken toilet seat, cracks and holes in the ceiling, damaged drapes, and a dirty remote control.• The pool area, visible from the room, looked neglected and unclean.Photos were taken to document these issues and are attached to this review.After just one night, I checked out early due to the poor conditions. Hotel management was unavailable to address concerns, as they reportedly only work weekdays. I relocated to another Meliá property—INNSiDE by Meliá Madrid Valdebebas—which was the complete opposite: clean, modern, and welcoming. The staff there were professional and helpful, providing the level of service one would expect from the Meliá brand.Despite leaving early, I was charged for the full four-night stay at Chamartín and had to pay again for the new hotel, resulting in double charges for overlapping dates. When I contacted Meliá customer service, the response I received from their representative was dismissive and made no effort to resolve the issue.⚠️ Strong Warning: This hotel felt more like a run-down hostel than a four-star property. The online description is misleading, and the lack of accountability is concerning. I plan to escalate this matter to Meliá Hotels International Corporate Office, but in the meantime, I’m sharing this review to help others avoid the same mistake. Hotel- cmanager, Owner at Hotel Madrid Chamartin Affiliated by Melia, responded to this review Dear guest,Thank you for taking the time to leave a review of your recent stay with us at Hotel Madrid Chamartín, Affiliated by Meliá.We understand how important a welcoming atmosphere and well-maintained facilities are. Our housekeeping and maintenance teams follow established inspection protocols, and even so, there may be isolated moments when certain details require additional attention. Your comments regarding the lighting, room elements and other observations will be forwarded to the corresponding departments to reinforce these processes and ensure that the environment aligns with the standards we work toward.Regarding the pool, we would like to clarify that this area remains closed during the winter season, which may give the impression of being inactive or unattended when viewed from the rooms. We apologise if this affected your perception during your stay.In reference to the charges for the full stay, the conditions applied depend on the type of reservation and rate selected at the time of booking, as some options offer greater flexibility while others involve restrictions once the stay has begun. Even so, we understand your disappointment and appreciate that you contacted us to express your concern.We hope we can provide you with an improved stay in the future. Kind regards,Martina P., Voice of Customer Coordinator

  Read more