Madrid Marriott Hotel Princesa Plaza

Recent Reviews: 25

• User:Tom M

  Trip type: Family

  Great Location

  28 May 2026

  My family and I stayed 4 nights at this Mariott hotel. The location is great for walking around the city of Madrid. Close to Royal Palace and all the sites. Restaurants are close by include mass transit. Our room was clean, Wi-Fi worked well, and we had no problems during our stay. I am a Platinum Bonvoy Member, and I booked two rooms for my family, just some odd items. I received an upgrade, but my other room was larger than my upgrade and the hotel removed my Bonvoy number from the 2nd room. We did visit the M club. I was a little disappointed at the breakfast in the club. At different club the breakfast is usually better. Very odd how they gave me my platinum benefits. I would recommend visiting at this hotel when staying here in Madrid.

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• User:Sankar N

  Trip type: Couples

  Madrid Marriott Hotel Princesa Plaza

  05 May 2026

  I recently stayed at Madrid Marriot Hotel Princesa Plaza and had a genuinely enjoyable experience. The location was ideal — close enough to walk to major attractions like Temple of Debod, the Royal Palace of Madrid, and the Sabatini Gardens, yet tucked away on a quieter street that made it easy to relax after a long day of exploring.The room was clean, comfortable, and well‑maintained, with a bed that made it hard to get up in the morning. Staff were friendly and attentive, always ready with recommendations for restaurants, transport, and hidden spots around the city.Breakfast was a highlight, offering a good mix of fresh fruit, pastries, and hot dishes. The only thing that could be improved is the soundproofing, as I could occasionally hear hallway noise. Guest Relations Agent, Atención al cliente/recepción at Madrid Marriott Hotel Princesa Plaza, responded to this review Dear 769sankarn,Thank you very much for taking the time to share your feedback following your recent stay at Madrid Marriott Princesa Plaza.We are delighted to know that you had an enjoyable experience with us and that our team contributed positively to your visit to Madrid. Your kind words are truly appreciated and will certainly be shared with all departments, as they serve as a great motivation for the entire team.We also sincerely appreciate your constructive feedback, which is extremely valuable in helping us continue improving the guest experience we strive to provide every day.It was a pleasure welcoming you to our hotel, and we truly hope to have the opportunity to welcome you back again very soon.Kind regards,Lara de Pablo

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• User:William10023

  Trip type: Friends getaway

  Solid property and staff

  25 Apr 2026

  Our first stay at the Marriot Princesa in Madrid. I cannot say enough about the wonderful rooms, staff and service. It exceeded our expectations. The hotel is recently renovated. The room was one of the best hotel rooms we have stayed in designed for a traveler: comfortable king mattress, two large closets, desk with chair, sofa, nespresso machine, tea pot, iron and board, safe, large shower, good lighting, multiple type charging ports, and other amenities. We stayed twice over a two week period. We stayed in rooms 904 and 1004, identical king rooms. Rooms are quiet. The staff were professional, helpful and very friendly. The breakfast buffet is excellent with more options than most hotels. The bar and restaurant were great and we ate twice after long days out, the food was very good. The location is adjacent to a Cortes Ingles and the Arguelles Metro station with lines 3, 4 and 6. Quick and easy to get around Madrid. It is a comfortable neighborhood with stores and restaurants. Out of the city center crowds but a pleasant walk away. We have stayed in Madrid many times and decided to try the Princesa as a Marriot Bonvoy member. We will definitely be staying here again as our go to Madrid hotel after this great experince. Guest Relations Agent, Atención al cliente/recepción at Madrid Marriott Hotel Princesa Plaza, responded to this review Dear William,Thank you very much for your wonderful feedback and for taking the time to share your experience with us.We are truly delighted to know that your stay exceeded your expectations. Your kind words are the greatest reward for our entire team, and they motivate us to continue delivering the best possible service to our guests.It is especially meaningful to hear that you would choose us again on your future visits to Madrid—this is the highest compliment we could receive.We very much look forward to welcoming you back soon.Kind regards,Lara de Pablo

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• User:Exploration544123

  Trip type: Family

  Extremely Disappointing Stay – Unacceptable Service & Behavior

  09 Apr 2026

  This hotel has the potential to be excellent given its reasonable pricing with good appearance, but unfortunately it completely fails due to very poor service and attitude. • As a Marriott Platinum member traveling with my family (including my pregnant wife and a baby), I requested a suite upgrade, which I am entitled to. The hotel did provide one, which I kindly offered to another family member traveling with me after being ensured by the front desk that my regular room would have a proper city view. What I received instead was a completely unacceptable view (see photo). • I had contacted the hotel multiple times in advance and during check-in. Despite being told my room would be ready at 11:00 AM, I arrived at 9:00 AM and ended up waiting over two hours, which was extremely difficult given my family situation. This was after paying €28 per person for breakfast while waiting. • The check-in experience was handled by Ms. Kautar – I strongly advise to avoid dealing with her. Her attitude was ironic and unprofessional, and several mistakes and omissions occurred during the process. • Things escalated further when the Front Office Manager, Mr. Menendez, insisted on calling me. Instead of resolving the issue, the conversation lasted 30 minutes and made the situation worse: • He informed me that he had reviewed video footage of my interaction at the front desk without my consent (which raises serious concerns). • He defended his colleague’s behavior rather than addressing the issue. • He told me they are not obliged to fulfill my requests. • He accused me of asking for “free items” and told me not to raise my voice, while he himself was speaking over me. • He mentioned staff were “shocked” because I removed the sofa bed setup — something I had already clearly requested in advance for space due to our baby. • At one point, I was even told I could leave and get a refund — an unrealistic and irresponsible suggestion given I was traveling with a pregnant wife and a young child. • Basic service failures continued: No one informed us that turndown service is not provided unless requested – extremely important when traveling with a baby. At around 10:00 PM, I requested towels and was told to come down and collect them myself. Only after explaining our situation did a kind staff member bring them upstairs. Housekeeping by mistake left only soaps and no body lotion. When my wife called, she was again told to come downstairs to collect it. Who exactly was expected to go downstairs? My pregnant wife with a sleeping baby in the room, or myself while in the shower? Overall, the lack of empathy, professionalism, and basic service standards is shocking for a Marriott property. I am writing this review while still staying at the hotel to help other travelers understand what to expect.This could have been a very good stay. The hotel had every opportunity to deliver a great experience, but instead made a loyal and valuable guest feel completely unwelcome. Guest Relations Agent, Atención al cliente/recepción at Madrid Marriott Hotel Princesa Plaza, responded to this review Dear guest, Thank you for taking the time to share your feedback.We sincerely regret that your stay at Madrid Marriott Hotel Princesa Plaza did not meet your expectations. It is disappointing to learn that several aspects of your experience were not aligned with the level of service we strive to provide.Please rest assured that your comments have been duly noted and will be shared internally with the relevant departments for review, as we continuously work to improve our standards and guest experience.We truly appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Guest Relations TeamMadrid Marriott Hotel Princesa Plaza

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• User:pado84

  Trip type: Solo travel

  Great location, comfortable accommodations, walkable area and close to attractions

  29 Mar 2026

  I was really happy with this hotel and stayed 5-nights for business. My room was spacious even for American standards. The hotel is in a quieter neighborhood but has plenty of restaurants in the surrounding neighborhood as well as shopping (next door to El Corte Inglés). There is also a restaurant on site in the hotel which I ordered from one night and enjoyed my meal. The complimentary breakfast was also very robust. The hotel is walkable to attractions such as the Royal Palace (20 -25 min walk). It is also a few metro stops to the beautiful Malasaña neighborhood (or 15 min walk) and Gran Via neighborhood (or 30 min walk). I stayed on the 4th floor and had no trouble with noise from the street or within the hotel. I would definitely stay here again. Natalia Miguel, Atención al cliente/recepción at Madrid Marriott Hotel Princesa Plaza, responded to this review Dear pado84,Thank you very much for taking the time to share your experience with us. We truly appreciate your kind words and the effort you put into providing feedback. It is always a pleasure to hear that our guests enjoyed their stay, as our team works hard to ensure that every visit is comfortable and memorable.We are delighted to know that your experience met your expectations, and your comments are a great motivation for us to continue maintaining the highest standards of service. Your satisfaction is our priority, and we strive to create an environment where every guest feels valued and well cared for.We sincerely hope to have the pleasure of welcoming you back to the Madrid Marriott Hotel Princesa Plaza in the near future. It would be our pleasure to provide another enjoyable and memorable stay.Sincerely,Lara de Pablo

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