Malasana By Sonder

Recent Reviews: 354

• User:63impala

  Trip type: Couples

  Good location for wine country

  24 Mar 2025

  Excellent property and a very good location for both Napa and Sonoma visits. The hotel was clean and comfortable and the breakfast was good. Good on site parking, easy check in and check out. This hotel fit our needs perfectly. The staff were great and helpful.

• User:John C

  Trip type: Business

  Bad Wifi

  10 Aug 2024

  Hotel was clean. Shower was warm enough. Bed was comfortable. Internet service was subpar. I had stayed here earlier in the year and experience a slow internet. When I made the reservations this time, I asked if they had fixed their internet issue. The person behind the desk said that the top two floors had bad wifi but the bottom floor was fine. It was NOT. Everything else was fine. The staff was friendly. Good coffee. Won't stay here again though. There are too many other hotels nearby that hit all the targets. IHG Service, Owner at Holiday Inn Express & Suites Napa Valley-american Canyon By IHG, responded to this review Hello John C,Hosting your stay is a pleasure for us. We appreciate you for choosing Holiday Inn Express & Suites Napa Valley American Canyon for your accommodation needs. Thank you for sharing your experience.I am sorry to learn what happened. I've sent your feedback to our management team as a reference for improvements.I hope to get another chance to host your next visit. We promise to make the value of your experience worth it for all the right reasons.Yours in hospitality,Jeraldine R.Case ManagerIHG Hotels & Resorts Service

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• User:Christian S

  Trip type: Couples

  Good choice, safe, ample rooms

  13 Jul 2024

  Next to a shopping plaza with Walmart, indian food and some other optionsHotel is well maintained, lots of (free) parking, good breakfast, right next to main street.Rooms are fine, a/c does the job properly, clean bathrooms and excelent water pressure and hot waterAttentive staff Good base for any "Napa Valley" trip

• User:Rio P

  Trip type: Family

  Staff steal/trash your things

  04 Jul 2024

  We stayed for one night and extended our stay until noon the next day. When we left, I accidentally forgot a one of a kind dress used for a very special occasion hanging on the back of the bathroom door. Just two hours later, I returned to retrieve it and the housekeepers and desk personnel lied and gaslit me, telling me I must have misplaced it in my luggage (I had one small bag). I called the next day and the Manager gave me hollow lip service about an investigation that resulted in nothing. I'm heartbroken that staff would either steal or trash a guest's valuables with no recompense. Be careful staying at this Hotel, your belongings are not safe. IHG Service, Owner at Holiday Inn Express & Suites Napa Valley-american Canyon By IHG, responded to this review Hi Rio P,We appreciate you choosing the Holiday Inn Express And Suites Napa Valley-American Canyon for your leisure stay. We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.I have sent you a private message to discuss this further.I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting.Yours in hospitality,Melissa PCase ManagerIHG Hotels & Resorts Service

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• User:Abbot71

  Trip type: Couples

  Some Pro's, Some Con's. And Why Is MSNBC Not Available?

  12 Jun 2024

  Stayed 4 nights on top floor overlooking the park (far less noisy than facing Hwy 29).Positives: Desk Clerk DeAndre was wonderful! Complimentary breakfast offered several meat selections that varied each day. Housekeepers work hard, do a great job cleaning and refreshing the rooms. Location convenient for walking to several nearby restaurants. No bogus fees. Pool kept clean. Our Keurig coffeemaker brewed less than 1/4 cup at a time so desk replaced it with a new one that worked fine.Negatives: "BASIC cable" too basic. Only 36 channels, with only CNN & Fox (NO MSNBC or WEATHER CHANNEL). Room very stuffy, got hot early, and A/C so noisy it is impossible to hear the TV when it is running. Rooms not finished cleaning until after 5 pm some days (do they need to hire more staff?) Breakfast juices very watered down. Outdoor umbrella seating near pool had not been swept of leaves and debris in some time. Prime parking devoted to handicapped, all spaces empty the entire 4 days we were there (park on back side and enter through dining room door for easiest access to elevator area). We both had sore backs after 3rd night of sleeping (not sure if mattresses need replacement or were they cheap to begin with?). Coffee tasted weak, consider stronger brew. IHG Service, Owner at Holiday Inn Express & Suites Napa Valley-american Canyon By IHG, responded to this review Dear Abbot71, Thank you for selecting our Holiday Inn Express & Suites Napa Valley-American Canyon while visiting Napa Valley and for providing feedback about your experience. It's a pleasure having you as our guest. I am truly sorry you did not experience an exemplary stay due to our noisy air conditioning and our mattress. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our breakfast and our staff's service were still appreciated. Please grant us the opportunity to prove ourselves again.Best Regards,Ben W.Case ManagerIHG Hotels and Resorts Service

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