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Mandarin Oriental Ritz, Madrid

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Mandarin Oriental Ritz, Madrid

locationMuseo del Prado-Retiro, Madrid

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About Mandarin Oriental Ritz, MadridAbout Mandarin Oriental Ritz, Madrid

Location

This luxurious modern hotel is situated in the heart of Madrid, within walking distance of numerous places of interest which guests may like to visit, such as the Retiro Park, the Prado, Reina Sofia and Thyssen museums, the Opera and the Botanical Gardens. Close by, guests will also find numerous shops, businesses, tapas bars and restaurants.

Facility

The hotel has 2 lifts and features 162 rooms, including 12 single rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. The rooms have a queen-size bed and a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. A trouser press is provided for guests' convenience. A telephone, a TV, a radio, a games console and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Little extras include slippers, daily paper and pillow menu. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Fine weather can be enjoyed on the terrace. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a restaurant, a café and a bar. In addition to breakfast, the hotel also offers lunch and dinner à la carte. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and picnics are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Mandarin Oriental Ritz, Madrid Amenities at Mandarin Oriental Ritz, Madrid

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

258

Very Good

18

Average

4

Poor

6

Terrible

25

Recent Reviews: 311

  • User:Luca N

    Trip type: Friends getaway

    Winter escape

    rating26 May 2026

    We had 2 amazing nights at the property, facing Prado Museum and few steps from all the city centre. He has an amazing wellness centre, the restaurant and the bar were both super professional and well curated! Keep going!

  • User:An H

    Trip type: Family

    Absolutely great!

    rating11 Apr 2026

    Fantastic stay with our family if 4. We enjoyed this hotel so much. Its location near the Prado is great, service very friendly, guest relations are super attentive, they made our stay fabulous.Thank you MO Madrid!Hunfeld family Mandarin Oriental Ritz Madrid Team, Marketing at Mandarin Oriental Ritz, Madrid, responded to this review Dear Guest, On behalf of the whole team, we would like to thank you for you positive feedback. We are glad to read that you enjoyed your experience at our hotel and we are looking forward to welcome you back very soon. Best regards, Mandarin Oriental Ritz, Madrid Team.

  • User:bizzle2002

    Trip type: Family

    Majestic stay in Central Madrid for families!

    rating11 Apr 2026

    This hotel is the epitome of luxury. We stayed here for 3 nights in early April 2026. Very few hotels are this refined, sophisticated and beautiful, but still maintain an environment that is completely welcoming to children. However, the MOR in Madrid is definitely one such place.We were welcomed in as soon as we arrived. The check-in process was very smooth. We were very early, but they managed to get our rooms ready in just about 25 minutes. They offered us some drinks and light snacks in the salon to help pass the time. The lobby is immaculate and stately. Honestly you feel like you're being welcomed into some sort of royal castle! We stayed in a connecting family suite--2 separate bedrooms that were connected by an adjoining living room area. We also had two full bathrooms--both had standup showers and one also had a tub. The rooms were beautifully decorated and well maintained. They always kept our room stocked with fresh bottled water and both bedrooms had Nespresso coffee machines/pods that were complimentary. They also had well-stocked minibars--which, sadly, we didn't end up using. The room was extremely quiet as well. I don't recall hearing any street noise or anyone in the hallways either.The hotel also offers a wonderful location--just a 1 minute walk from a gorgeous fountain as well as the Prado Museum. I also love how the hotel has a driveway off of the main street, which makes it very easy to get into and out of taxis/Ubers. The hotel staff was wonderful--they answered every question we posed, provided great restaurant/attraction recommendations and helped us get taxis when needed. Breakfast was not included with our room, so we only ate breakfast at the hotel once. But it was a luxurious spread of fruit, pastries, cheeses, Iberico ham, hot dishes, smoked salmon, coffee, juice, tea, water and more. They also offered 2 options--a price of 52 euros for the buffet only or 61 euros for the buffet plus one additional a al carte hot item. Despite the price, I felt like the breakfast was still a solid value because the number of items offered was quite immense. I'm of course listing the price for the adults (the cost for our children to eat at the breakfast buffet was lower). We didn't use the spa, but it looked beautiful from the pictures. I just can't personally attest to its quality. I'm very glad that we selected this hotel. It isn't cheap---but you get what you pay for. If you want your family to feel like they are enjoying ultimate luxury in central Madrid--then this is absolutely your place! Mandarin Oriental Ritz Madrid Team, Marketing at Mandarin Oriental Ritz, Madrid, responded to this review Dear guest,Thank you very much for taking the time to share such a thoughtful and detailed review following your recent stay with us. We are truly delighted to know that you and your family enjoyed your experience and felt welcomed from the very moment you arrived.We are glad to know that you appreciated our service, facilities, and had a great stay at our property. We are looking forward to the immense pleasure of welcoming you back soon!Best regards, Mandarin Oriental Ritz, Madrid Team.

  • User:Scipiotrout

    Trip type: Business

    A great reason to go to Madrid !!

    rating15 Mar 2026

    The hotel is just lovely. I Love the location I had a prado suite which I LOVED! The real standout here is the people. I’m not sure I can remember a hotel with service like this. The concierge PERFECT. Jesus, gracias !! The restaurant staff. Mariana y Miguel. Amazing. You feel like you are living at the hotel after one day. Today I called room service, the gentleman answered with ; “ are you ready for your coffee senor…”. Yes I ordered coffee every day. The garden. Beautiful. Bravo ! Mandarin Oriental Ritz Madrid Team, Marketing at Mandarin Oriental Ritz, Madrid, responded to this review Dear Guest,Thank you for your review. We are delighted to hear you enjoyed your stay and felt so warmly cared for by our team. . Your kind words mean a lot to us—thank you for sharing your experience!We look forward to welcoming you again. Mandarin Oriental Ritz, Madrid Team

  • User:107thibauda

    Trip type: Couples

    Best luxury hotel in Madrid

    rating08 Feb 2026

    Excellent hotel, super location, great food and top service. Highly recommended. The hotel design is absolutely marvellous. Mandarin Oriental Ritz Madrid Team, Marketing at Mandarin Oriental Ritz, Madrid, responded to this review Dear Guest,Thank you for your review. We are delighted to hear you enjoyed the location, food, service, and design of the hotel. Your recommendation means a lot, and we truly appreciate your kind words.Best regards,Mandarin Oriental Ritz, Madrid Team

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