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Melia Castilla

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Melia Castilla

locationSantiago Bernabeu-Castellana, Madrid, Spain

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About Melia CastillaAbout Melia Castilla

location

Located a few metres from the Paseo de la Castellana and 15 min from the airport, the M-40 motorway takes guests straight from the hotel to the IFEMA Madrid Exhibition Centre. A pleasant 10-minute walk brings guests to the Exhibition and Conference centre or Real Madrid's Santiago Bernabéu stadium. The hotel is surrounded by shopping streets.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a currency exchange service and a cash machine. Guests can get more information about excursions at the tour desk. The complex has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and 7 lifts. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a car hire service, medical assistance, 24-hour room service, a laundry service, a page service and a hotel doctor.

rooms

Air conditioning and adjustable central heating ensure that rooms maintain comfortable temperatures. All rooms have a double bed or a king-size bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. A selection of pillows ensures a comfortable stay. A hairdryer and bathrobes are provided in the bathrooms, which include a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked.

sport

Sport and leisure activities are offered by the hotel and third-party operators. Guests can enjoy a refreshing swim in the outdoor pool area. Sun loungers and parasols on the terrace invite guests to relax and unwind. There are many ways to relax or stay active at the complex, including a gym and a spa. Children are well looked after in the kids' club.

meals

The hotel includes a restaurant with air conditioning and a bar. A delicious breakfast provides energy for the rest of the day. Staff are also happy to provide children's meals.

Amenities at Melia Castilla Amenities at Melia Castilla

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

    • -

      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Kids Club

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Newspaper kiosk

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      Pets

    • -

      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

50 m

Restaurants

100 m

Bars / Pubs

100 m

Nightclub

100 m

Underground/Over ground Station

400 m

Bus Station

700 m

Train Station

2000 m

City Centre

5000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2868

Very Good

1300

Average

374

Poor

101

Terrible

70

Recent Reviews: 4713

  • User:Cruiser18820505047

    Trip type: Family

    Real Value

    rating29 Apr 2026

    Excellent hotel in a great location in Madrid. We stayed at the Level club rooms which are renovated and well designed. The club itself is wonderful in terms of amenities and service. The rooms were clean and staff very professional. Real value for the money and highly recommended. Guest Experience, Otros at Melia Castilla, responded to this review Dear guest, First of all, thank you for taking few minutes of your valuable time for sharing your recent experience with us. We are happy to know that we have achieved your maximum satisfaction in every way and it will be a pleasure to have the opportunity to welcome you again. Yours sincerely, Guest Experience Team

  • User:seimonau

    Trip type: Couples

    Two Nights in Madrid in a Level Room at Melia Castilla

    rating27 Apr 2026

    Melia Castilla The level was our first destination arriving on a long haul flight from Australia on our 2 week Spain Holiday and tour. The Check in was welcoming and smooth at the Level lounge. We were given all the information about the hotel and invited to have afternoon coffee and some food soon after check in. Our room was very well appointed and was one of the largest Level rooms we have stayed in. The room was quiet and the AC worked perfectly well. We were guest for 2 days and the staff in the Level lounge were amazing. They were friendly , warm and tried to help us with understanding the food and culture of Madrid.Valen at evening canapes and drinks time and Elviro at Breakfast were especially nice : They would remember what our preferences were. What is particularly generous at the Level Lounges of the Melia hotels in Spain was that in Madrid , Seville and Granada the lounge has food available all the time as well as red and white wine and Cava ( bubbly) as well as soft drinks & coffee etc. The evening hot food /canapes time is up to 3 hours and included international spirits. At Melia Castilla the staff in the lounge were always present to serve. This was not the case at Melia Sevilla or Melia Granada.We felt well looked after, often after a day of visiting the city and being on tours of the various sights. Madrid was refined and cultured. The only drawback is the distance from the city centre of around 5 km but this was well made up for by the quality of the service.The Check out was equally straightforward.The pool was undergoing renovations but it was likely too cold to use in early April.We would strongly recommend this hotel.Sam & Angela Guest Experience, Otros at Melia Castilla, responded to this review Dear Guest,Thank you very much for taking a few minutes of your valuable time to share your recent experience with us. We are truly delighted to know that we were able to meet your highest expectations in every way. Comments like yours are undoubtedly a great motivation for all our teams and encourage us to continue maintaining a high level of service. We will share your kind and generous words with our colleagues at The Level.It would be a true pleasure to welcome you back again soon.Kind regards,The Guest Experience Team

  • User:angelapV4917WB

    Trip type: Family

    Two night stay Real Madrid Football Derby.

    rating29 Mar 2026

    My son and I stayed at this hotel for 2 nights as we were watching the Real Madrid derby staying on The Level. From start to finish with the money paid the whole experience was fantastic. The staff, being too many to name, from Elena on the front desk to all aspects were friendly and actually you felt special. The quality of the food, snacks and all different drinks options, all of which were complimentary made a huge difference to the stay overall. I would highly recommend this hotel to anyone and I wish UK hotels would take note on how to deal with paying customers and how to look after as it can be pretty shameful in the experiences I have had previously. Well done Meliá and I will be staying again. Guest Experience, Otros at Melia Castilla, responded to this review Dear Angela,First of all we would like to thank you the recent visit at Meliá Castilla and for the valuable time you have spent sharing your detailed experience with us. We are happy to know that we have achieved your maximum satisfaction in every way and that you were able to enjoy our The Level service, thank you very much for such dedicated feedback. From our side we hope to have the opportunity to welcome you in a nearly future once again.Yours sincerely,Guest Experience Team

  • User:Hailesfamily

    Trip type: Couples

    "The Level" provided extras that enhanced our experience

    rating25 Feb 2026

    5 night stay booked through BA as a holiday package. We pre-paid to upgrade from the standard room to "The Level" which we found was well worth the extra.On arrival at main reception we were taken down the The Level to check in there, where Elena got our luggage delivered to our room whilst she explained all the facilities available in the Lounge. It was nice to have a glass of Cava and some nibbles before going up to our room. Throughout our stay the team in the Lounge looked after us whenever we called in, whether for a hot drink after an excursion around Madrid, or to sample the tapas and wines in the evenings or enjoy breakfasts. The hot tapas is served just before 6pm and remains available till about 9pm, but we felt the "hot" elements cooled down fairly quickly on the servery. Breakfast selections were good, and the availability of omelettes, fried eggs and eggs benedict to order (and other items) enhanced the experience.Our allocated room on floor 15 (top floor) was well presented. Some repairs to the curtains which were pulling away from the track would be desirable. There were a couple of other minor maintenance niggles in what was otherwise a well appointed room with plenty of storage space.The bathroom was luxurious but the absence of a towel rail meant we had to get towels replaced daily - we'd happily reuse towels as long as they can dry out overnight, and replacing daily feels a bit counter-cultural as we become more environmentally concerned. We would also have preferred to have the hairdryer available to use in the bedroom area - in this hotel it is permanently wired in beside the mirror over the bathroom sink.Melia Castilla is a bit out of town but having bought multi-journey tickets for the buses and metro we found bus route 27 particularly useful for getting near the centre of the city. The metro is also an option, we used all three lines from Plaza Castilla for journeys.Overall this was our first experience of Melia hotel group's "The Level" and we certainly hope to do it again, either in Madrid or across other hotels that have that facility. Guest Experience, Otros at Melia Castilla, responded to this review Dear Hailes Family,First of all we would like to thank you the recent visit at Meliá Castilla and for the valuable time you have spent sharing your experience with us. We are happy to know that we have achieved your maximum satisfaction in almost every way and that you were able to enjoy our The Level service, thank you very much for such dedicated feedback. From our side we hope to have the opportunity to welcome you in a nearly future once again.Yours sincerely,Guest Experience Team

  • User:Jenn C

    Trip type: Family

    Amazing stay

    rating25 Feb 2026

    We’ve loved our stay at Melia Castilla. Room was gorgeous clean and spacious. Location was great 9 min walk to the train station & 15 min walk to the Bernabeu stadium. Staff couldn’t do enough for us and so friendly. I also had a massage and it was so relaxing. Loved every minute of our stay and can’t wait to come back. Thank you Melia! Guest Experience, Otros at Melia Castilla, responded to this review Dear Jenn, First of all, thank you for taking few minutes of your valuable time for sharing your recent experience with us. We are happy to know that we have achieved your maximum satisfaction in every way. We will pass on your comments to our colleagues and we hope to have the opportunity to welcome you in a nearly future once again.Yours sincerely,Guest Experience Team

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